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Customer Ratings & Reviews

Your price for this item is $649.99

Customer reviews

Rating 4.5 out of 5 stars with 241 reviews

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Rating by feature

  • Display Quality

    Rating 4.8 out of 5 stars

  • Camera

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers enjoy the good condition of the pre-owned iPhone 13 Pro Max, with many stating that it looks and works like new. The unlocked status and 128GB storage are also appreciated features. Customers also appreciate that the phone is pre-owned, which makes it more affordable.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 241 reviews
  • Rated 5 out of 5 stars

    IPhone 13 Pro Max

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    he Apple iPhone 13 Pro Max has really elevated the iPhone user’s experience with a bigger screen and impressive display. This is the cell phone I am currently using and it’s definitely my favorite, but I think I feel that way about every upgrade! Performance on the iPhone 13 Pro Max is nothing short of stellar, thanks to its A15 Bionic chip. The device effortlessly handles resource-intensive tasks, ensuring smooth multitasking, quick app launches, and responsive performance across the board. Whether gaming, streaming, or engaging in productivity tasks, the iPhone 13 Pro Max delivers a consistently high level of performance. Battery life on this device is exceptional, offering an impressive endurance that easily takes users through a full day of heavy usage. I have to use it for work sometimes and I have a lot of incoming and outgoing calls but the battery always lasts all day long. The design of the iPhone 13 Pro Max reflects Apple's commitment to aesthetics and functionality. The build quality is impeccable, featuring a premium blend of materials that not only exude elegance but also ensure durability. The device's design strikes a balance between modern aesthetics and ergonomic comfort, making it a pleasure to hold and use. The camera capabilities of the iPhone 13 Pro Max are a standout feature. The triple-lens system, including the ProRAW and ProRes video recording capabilities, offers a versatile photography and videography experience. The low-light performance is particularly impressive, capturing detailed and vibrant images even in challenging conditions. The ProMotion technology enhances the overall camera experience, providing smooth and lifelike visuals. The display on the iPhone 13 Pro Max is a visual delight. The ProMotion XDR Super Retina display with ProMotion technology delivers vibrant colors, deep blacks, and an immersive viewing experience. The HDR content support elevates video playback and gaming, making the most of the device's high-quality display. In summary, the Apple iPhone 13 Pro Max excels in performance, boasts an impressive battery life, features a stunning design, offers an exceptional camera system, and showcases a top-tier display. This device sets a new standard for what users can expect from a flagship smartphone, combining cutting-edge technology with a user-friendly and visually pleasing design

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    13 pro max

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was an excellent purchase and a reasonable price and the employee who helped me did a great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iphone 13 pro max

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality, good upgrade, phone looks clean, good as new

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Phone Buying Option For Students

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got my phone stolen and it was devastating because it was brand new and a gift. Plus I’m a student so I don’t work full time, things like this are hard. Buying at Best Buy was super relieving because of their financing plan. I reopened a credit card & got the offer and it is LIFE SAVING. I can’t afford an iPhone out of pocket and buying from someone seemed suspicious & cellular businesses price too expensively. My phone is perfect even though it’s used, I can’t even tell. Best options for students!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my used iPhone 13 Pro Max

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my iPhone 13 Pro Max! It may be used but it looks new.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Exceeded my expectations

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely loved the iPhone I had my doubts about of buying a pre-owned but at the store they explained to me everything about it and it has exceeded my expectations in every way. In everything it has being great with me in display in camera…..in everything I highly recommend buying a iPhone like this one 5 stars garanted

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    IPhone 13 Pro Max

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a wonderful phone. I’m so thankful I received This phone from Best Buy well worth it has worked wonderfully no issues so far will be shopping with you guys more often It has a great camera also

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and the price was amazing, I need to replace my old phone and this worked out perfectly. I order it and it was ready for pick up in less than 2h.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 13 Pro Max

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone very good price it is in brand new condition for it to be pre owned Best Buy really did a good job on refurbishing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    IPhone 13 Pro Max

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In such great condition! I will definitely keep buying my phones from here.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is perfect and they gave me good financing occupations. Of course I'll be back

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Calix

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice .very fast.very friendly your server personal

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good and nice condition Best Buy is good store I like it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    the best choice

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    phone in perfect condition, practically new, I was very pleased with the product

    I would recommend this to a friend
  • Cons mentioned:
    Packaging

    Rated 1 out of 5 stars

    Expected something better

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am not satisfied with the I phone. It cost me 1000$ however it didn’t come in the original apple version packaging and the screen had no seal. Also charger is not apple. I think its a used phone. I am returning it! This is the first time I am complaining because Best Buy never disappointed me with past orders.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 13 Pro Max

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delighted, good price, excellent conditions, good service, 100% recommended

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wildcat

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The price was right and was treated real well with the service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    IPhone 13 Pro Max

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good product, all excellent. Although it's second-hand, it looks like it's new.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not a good buy at bestbuy

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When i bought the phone i paid for what i thought was receiving was an original iphone but now a couple of months later i think i got ripped off i received a phone with a screen that was swapped not the original and the cameras were changed not original and now i am having issues with updatesto the phone

    No, I would not recommend this to a friend
  • Pros mentioned:
    128gb, Unlocked

    Rated 5 out of 5 stars

    Love my phone

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the fact I had found the phone that would work with my plan, had been looking for the IPhone 13 every where. No one had it. Called the Best Buy store and found it at the store!.

    I would recommend this to a friend
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