Customer Ratings & Reviews

Best product form Apple same things from Best Buy it’s just amazing wow wow wow

This was an excellent purchase!! I needed to upgrade from my iPhone 11 but didn’t want to spend an arm and a leg AND I wanted a phone with more storage. It can boxed with a charger and was very easy to switch over from my existing T-Mobile phone

Seems in good order. Like the size, capacity, color, condition and cameras.

I know it’s refurbished but it only came with 85% battery life. For a couple hundred more I could have just got the 15. I got a new phone because my old phone was at 75% and kept dying after a couple hours. I thought refurbished came with a new battery. I was wrong. They charge a restocking fee to exchange it. If I win the gift card to write this review I’ll definitely exchange it for the 15. Aside from that huge battery issue. The phone itself so far is fine. But to not be able to watch a couple movies on your phone before it dies is ridiculous.

Battery 90%, screen repaired and replaced, micro scratches all over the metal frame, there is damage to the camera rim. I wish a refurbished model could have been prepared. The battery would have been replaced. 800$ for such a device is unreasonably expensive! Better to buy on the marketplace from an individual.

Purchased 2 of these refurbished phones a week ago, one as a replacement to my cracked phone, and one as an upgrade for my son who had an 11. His 13 Pro was fine and he is enjoying it now. My 13 Pro however had a busted external speaker and sounded absolutely terrible on calls, ring tones, and music. I believe a pull string toy would have sounded better than this phone. As a previously owned phone, it never should have been sold with this speaker issue. My options were to return and pay $45.00 restocking fee, or let geek squad take a look at it and charge me for the service. I chose to return it and let someone else get this beauty to continue the chain. No more refurbs for me. Good luck!

I recently purchased a used iPhone 13 Pro from Best Buy, and I couldn’t be happier with the experience. From start to finish, everything went smoothly, and I am thoroughly impressed with both the product and the service provided. Condition and Quality: The iPhone 13 Pro I received was in immaculate condition. Despite being a used device, it looked almost brand new with no noticeable scratches or dents. The screen was pristine, and the battery life was excellent, performing just like a new phone. It’s clear that Best Buy takes great care in inspecting and refurbishing their used devices before selling them. Value for Money: Buying a used phone can be a bit of a gamble, but the price I paid for the iPhone 13 Pro was incredibly reasonable, especially considering its condition. It’s an excellent way to get a high-quality device without paying the full retail price. Best Buy’s competitive pricing for used electronics makes it an attractive option for budget-conscious shoppers like myself. Customer Service: The customer service at Best Buy was top-notch. The staff was knowledgeable and helpful, answering all my questions about the device’s condition, warranty, and return policy. They provided detailed information, which made me feel confident in my purchase. Additionally, the checkout process was quick and efficient, and the phone was well-packaged for safe transport. Warranty and Assurance: One of the biggest selling points for me was the warranty and return policy. Best Buy offers a generous return window and a warranty on their used devices, which provided peace of mind. It’s reassuring to know that if there were any issues, I could easily return or exchange the phone without any hassle. Overall Experience: My overall experience buying a used iPhone 13 Pro from Best Buy was fantastic. The phone works flawlessly, and I’ve had no issues whatsoever. I highly recommend Best Buy to anyone looking to purchase a used smartphone. They offer excellent value, great customer service, and the assurance that you’re getting a quality product. If you’re in the market for a used iPhone or any other electronic device, Best Buy should be your go-to destination. I’m extremely satisfied with my purchase and will definitely consider Best Buy for future tech needs. Rating: 5/5 stars

So far good the item has a few scratches but is in good working condition, we’ll see. I bought pre owned phone before and after a few weeks start to have problems.

The phone is in great condition the only problem was the Max battery life was only at 92% other then that physically the phones great only a few scratches along the edges of the phone but that’s it

Phone looks brand new,came with the charger and original box. Battery life is good too, I would highly recommend buying on Best Buy.

I really like my phone and this the phone that I been want it. I like the camera and battery saving better. It the perfect size for me to take anywhere I like to go cause it fit in my pocket perfect..

It’s too small. And my battery does not last that long. Was going to return it but missed my window due to medical issues. I will just keep it, I mean it still works fine but not what I had wanted.

The phone was in good condition & I love the color

My used phone works as expected and is in excellent condition. Purchasing was easy and the customer service upon pickup was friendly. The battery capacity of this pre-owned phone is 88% which I guess is good for a model this old bought used. So far, so good; the phone is working well!

I love my phone, thank you best buy. Bought phones for my bother and sisters and they loved them, and now im loving mine.

Excellent condition. But battery health is 80%. Other than that everything is perfect

Like new conditions, not in original box but not matter, no scratches and everything works

Product received in very good condition and with charger included.

The Phone came in excellent condition. This is going to be a great gift for my wife.

Phone is in good condition and there are no visible scratches. Only reason giving the 4 stars is that battery capacity is at 86% and came with OEM USB charging cable(Not the USB-Type C).