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Customer Ratings & Reviews

Your price for this item is $249.99

Customer reviews

Rating 3.7 out of 5 stars with 430 reviews

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71%
would recommend
to a friend
Page 1 Showing 1-20 of 430 reviews
  • Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    iPhone

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    Posted .
    Owned for 3 weeks when reviewed.

    It was a gift for my daughter, I like to buy her, so far it has been very good.Thank

    Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Battery Life
    4 out of 5
     
     
     
     
     
    Camera
    5 out of 5
     
     
     
     
     
    Display Quality
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    No regrets!

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    Posted .
    Owned for 3 weeks when reviewed.

    Luv it! Delivered earlier than expected, looked new no scratch, no sound defects. Good quality picture as reviewed. Rcvd free sim (I didn’t expect)is a bonus. Many thanks BB!

    Features

    Battery Life
    4 out of 5
     
     
     
     
     
    Camera
    5 out of 5
     
     
     
     
     
    Display Quality
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    iPhone

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    Posted .
    Owned for 5 months when reviewed.

    It turned out pretty good since my 12-year-old daughter ends up with everything.thanks

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Love it

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    Posted .
    Owned for less than 1 week when reviewed.

    Everything looks good, looks like a brand new phone

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Still a good phone and very fast

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    Posted .
    Owned for 1 week when reviewed.

    Portrait mode camera is awesome, plenty storage for my photos, videos and documents. Pre owned but in good shape thanks a lot best buy team. Dont waste time looking in facebook market just go bestbuy.com

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    A Pre-Owned iPhone 7 Plus in Good Condition

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    Posted .
    Owned for 1 week when reviewed.

    We needed a new phone to replace my daughter's lost/stolen i-Phone. Given current budgetary constraints we opted to go for a pre-owned unit, preferably a 7 Plus or a newer, similar-sized model, given our previous positive experience with the 7 Plus (I continue to happily use my three-year-old unit). Getting a brand new unit from the latest models (e.g., X & 11) via our carrier would have been much more expensive for us. We were at first apprehensive when we made our online purchase on Best Buy, given some of the negative reviews we read. Fortunately, the item we received was in good physical and working condition. It appeared to have been briefly used by a single previous owner. The only negative aspect for us was the slight shipping delay at the source due to the ongoing pandemic, causing the item to arrive in eight days instead of the originally stated five days. All in all, the new phone was worth the wait. We'll just have to wait and see how long it would ultimately last.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    3 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    Almost...

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    Posted .

    Phone was in great shape for a pre-owned. A little dirty. But nothing some cleaner couldn't clean up right quick. Unfortunately I did have to wait for the phone to come in before I could even see if it was compatible with my carrier. It was not even though it did say it was unlocked. When I tried to return I was going to be charged an open box fee. The box came unsealed. I was able to get that ironed out with the manager on duty and I was given a full refund. Overall, it was in great shape. But I was unable to activate it with my carrier.

    Features

    Ease of Use
    3 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    3 out of 5
     
     
     
     
     
    Value
    2 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    It’s a good phone for my kids.

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    Posted .
    Owned for 1 month when reviewed.

    The only issue i have with this 3 phones I brought was there’s a cracked some part of each phone. I thought it’s only scratched or dent. But, No. please advise your customer if there’s a cracked on that phone. Be honest please. Thank you

    Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    3 out of 5
     
     
     
     
     
    Value
    2 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    Great phoneeeee

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    Posted .
    Owned for 1 week when reviewed.

    So when I was doing my research on this phone and looking through the reviews people said that it came with a few scratches here and there and I was kinda skeptical about buying it, but I still did. When it came it was scratch free, practically brand new, and it was red. It also has 128gb which is s big update from the 16gb I used to have, the only problem with it is my speaker. When I play music from the phone the sound is it but muffled, and whenever I try to call or facetime someone, they always say they can't hear me. Other than that the phones great.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    A little bit overpriced.

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    Posted .
    Owned for 1 week when reviewed.

    Got this phone for my mom as her 1st iPhone. Decided to buy refurbished or pre-owned. Settled on this one as we liked the color for her. When I received the phone, I noticed a few scratched and marks on the screen of the phone and around the edges. I also noticed the battery health was at 81%. There was also a photo on the phone. Most likely from the previous owner. (Nothing bad. Just a guy holding a cat.) I contacted Best Buy Corporate and they were actually able to give me some of the money back while I was able to keep the phone. I was happy then with the price after the refund, as it would be on par with the actual price I probably could have gotten it for in the local classifieds.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Definately pre-owned

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    Posted .

    The phone was delivered quickly, It is definitely pre-owned. Has a lot of scratches and scuffs on the top corner. Looks like it was a trade in about a month before I got in and I was able to determine that it did have a cracked screen. The functionality is great. It barely passes the battery test at 82% so I will need a new battery soon. Came with 3rd party charger and cable new and sealed in package. No issues with set up. It arrived with the iOS up to date. I am pleased with the purchase at $399 for 256GB 7 plus in red. Which is hard to find in red. I went back to later check the website and noted the price went up significantly.

    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    3 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    IPhone 7+ Solid Temp Upgrade While Awaiting 5G

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    Posted .
    Owned for 1 week when reviewed.

    Since my older iPhone 6+ was becoming too slow and needed replacement, found a reconditioned iPhone 7+ at Best Buy. Did not want to buy the latest iPhone since they don't yet have a 5G compatible model and 5G is supposed to be coming out later this year. The 7+ from Best Buy was several hundreds less than the latest model and works perfectly. It is an improvement over the 6+ with speed and camera for the most part. Most important, using this approach saves my money for the 5G compatible iPhone once it is introduced to the market later this year / next year.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    3 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    2 out of 5
     
     
     
     
     
    Value
    2 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    The phone number as not in excellent condition

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    Posted .
    Owned for 1 week when reviewed.

    The phone wasn’t in excellent condition, maybe fair condition for being almost $500 for that much I expected a phone looking almost new

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    2 out of 5
     
     
     
     
     
    Value
    2 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
  • Features

    Battery Life
    5 out of 5
     
     
     
     
     
    Camera
    5 out of 5
     
     
     
     
     
    Display Quality
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Apple is simple an excellent choice!

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    Posted .
    Owned for 7 months when reviewed.

    Good cell phone, I am really happy with this purchase, at the beginning I thought was going to be a bad purchase because was preowned, but I was wrong, this cell is still working perfect since I bought it!

    Features

    Battery Life
    5 out of 5
     
     
     
     
     
    Camera
    5 out of 5
     
     
     
     
     
    Display Quality
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    3 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     

    Rated 3 out of 5 stars

    You get what you paid for

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    Posted .

    The phone itself was in pretty good condition. A bit scratched up but not noticeable when the screen was on. However the top speaker was broken and wouldn’t allow me to talk on the phone. Ended up just buying a new phone rather than exchanging it for another used phone. $100 more but for a perfect condition phone.

    Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    3 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Broken home button

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    Posted .

    I understand this is a pre owned phone so we expected scratches on it but we can’t accept that the home button is broken. We just have to return it.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Nice

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    Posted .

    Phone was in ok condition. Scuffs and dents. Should have had the price reduced more.

    I would recommend this to a friend
  • Features

    Battery Life
    4 out of 5
     
     
     
     
     
    Camera
    4 out of 5
     
     
     
     
     
    Display Quality
    4 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    brilliant

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    Posted .
    Owned for 1 year when reviewed.

    very good phone even though it is pre owned it is in good condition.

    Features

    Battery Life
    4 out of 5
     
     
     
     
     
    Camera
    4 out of 5
     
     
     
     
     
    Display Quality
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    Great but some problems.

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    Posted .
    Owned for 1 month when reviewed.

    The, Phone was great. If your thinking of buying it. Buy it the phone tends to get hot probably because it's a later modle. But it also dies out super fast but other then that. It's great they did deliver it to a different house. But thats all.

    Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Returned it

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    Posted .

    Not a knock on apple. Best Buy sold me a refurbished phone with under 80% battery performance.

    No, I would not recommend this to a friend