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Customer Ratings & Reviews

Your price for this item is $149.99
The comparable value price is $189.99

Customer reviews

Rating 4.3 out of 5 stars with 715 reviews

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Rating by feature

  • Display Quality

    Rating 4.6 out of 5 stars

  • Camera

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.0 out of 5 stars

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Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers are impressed with the good condition, affordable price, and user-friendly nature of the Pre-Owned iPhone SE (2020) 64GB (Unlocked). Many customers mentioned that the phone looks and works like new, making it a great value for the price. Some customers also appreciated the easy-to-use interface and the convenient size of the phone. However, a few customers expressed concerns about the return policy.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 715 reviews
  • Pros mentioned:
    Good condition

    Rated 4 out of 5 stars

    Budget phone for two siblings

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent packaging, device aesthetic condition great. Box said the device would be updated to the latest version operating system, and a charger included. Just the lighting cable and iOS 16.2. Everything else works great. For being a pre-owned smartphone the devices look like new, well keep. Thank you.

    I would recommend this to a friend
  • Pros mentioned:
    Good condition

    Rated 5 out of 5 stars

    Great quality

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone is in great condition. So far so good. I would recommend

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Working normally; wished it had more battery life

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Using the phone for almost two months without issue. WiFi calling and all other settings working normally. No noticeable scratches on screen. The only downside is the phone is at 83% battery life. For a heavy user, that could be an issue since I found out this model has a smaller battery than most other recent iPhone models.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refurbished Savings Worth the Spend

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Practically brand new; only noticeable reurbished aspect can be found in the settings showing that the battery requires service and current maximum capacity is at 71%. Inspite of the battery health degradation it still gets the job done as my work phone. The current worse case scenario is I just need to keep a charger handy for in my car or on my person but haven't yet had a real need to charge it outside of the normal charging time. All in all it is definitely worth the amount of savings buying refurbished and is still relatively high quality phone, almost as good as new.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Selling Tactics Deceiving!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife purchased this cellphone as a gift to our 16 y/o autistic daughter who is over the moon with FINALLY receiving a mobile phone. The problem is: the maximum capacity of the battery life is only at 76 percent! Best Buy's Geek Squad does not replace batteries in refurbished mobile phones for some reason. My wife was told by a store customer service personnel that it would cost THEM too much to replace the batteries on these "refurbished" phones! That's hogwash as they could incorporate that cost to the customers buying these "refurbished" phones at NEARLY market price as NEW! I expect the maximum battery life to be at least no lower than 90 percent *IF* people are being charged nearly what they would pay for the phones as new. The other issue is that the phone's time zone is off (looks like the previous owner's time zone was West Coast Time). We are unable to change it as it is STILL locked-out by the previous owner's Parental function. Needless to say, this device will be returned promptly tonight or tomorrow latest. We will just have to go in a different direction than that of "refurbished!"

    No, I would not recommend this to a friend
  • Pros mentioned:
    Good condition

    Rated 4 out of 5 stars

    Great Purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this IPhone SE used almost a month ago for a younger sibling here at BB, the phone came in near perfect condition’s with a few tiny scratches on the top bezel on the front screen which are barely noticeable and the battery health also came at 80% so keep in mind that it won’t come brand new in case you feel disappointed about some of the little details. Overall it’s great device for adult’s and kid’s.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazingly cheap but fantastic Iphone!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Iphone was so incredibly cheap and I bought it for my teen who needed a phone fast as her last one had some major issues. This phone does everything she needs and the only downside is the battery life which going in everyone knows is the caveat to buying this but it's no issue as you can easily buy a USB-C external battery that is small and lightweight and cheap making this overall a no-brainer purchase! Highly recommended to those who want a great Iphone for themself or their child without breaking the bank.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    iPhone SE is GOAT

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    iPhone user for over 10 years, this one is still my favorite, I still feel that it’s convenience and small shape makes most sense, it’s fast and camera capabilities are just as good as any current Phone. I love the lightweight and sleek design. 

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great Phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone. My other SE was stolen along with my truck, so I needed a phone badly. Of course I would want an Apple 15, but we are set on getting 5 grand kids Christmas gifts and this SE will be fine with me.

    I would recommend this to a friend
  • Pros mentioned:
    Good condition

    Rated 5 out of 5 stars

    Worth the purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this phone for my 11 year old for his birthday. He absolutely loves it. The phone was in immaculate condition when we asked about a prepaid cellphone.

    I would recommend this to a friend
  • Pros mentioned:
    Good condition

    Rated 5 out of 5 stars

    Product review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product,excellent customer relationship, excellent hospitality and perfect policy and standard

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone SE

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works perfect just the battery capacity is at a 75% but it’s alright works good

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Affordable option

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great affordable option for those that love iPhones, but can’t buy the newest most expensive option.

    I would recommend this to a friend
  • Pros mentioned:
    Good condition

    Rated 5 out of 5 stars

    Work fine so far

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought two, unlocked and clean..No issues so far!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great iPhone for our children

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent iPhone. Bought for our 8 year old daughter! It was shipped and arrived at our home in two days. Opened the box and the phone looked brand new! Turned it on and it works perfectly! Battery is great! If you want a great “cheaper” reliable iPhone for yourself of a loved one, definitely recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is awesome and it does exactly what i need it to do i will recommend this model because i couldn't and also i didn't want to get the latest model. When i find this one holds the memory i needed it for

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    N/A

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works really good, aesthetic 9/10 I’m been using it for couple of months already!

    I would recommend this to a friend
  • Pros mentioned:
    Good condition

    Rated 5 out of 5 stars

    iPhone SE

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The iPhone was in perfect condition. Works great too

    I would recommend this to a friend
  • Pros mentioned:
    Good condition

    Rated 5 out of 5 stars

    Iphone

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price for iphone love best buy and great quality

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Refurbished IPhones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought two and they look perfect but both the batteries are significantly degraded

    No, I would not recommend this to a friend