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Customer Ratings & Reviews

Your price for this item is $279.00

Customer reviews

Rating 3.8 out of 5 stars with 1059 reviews

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Rating by feature

  • Display Quality

    Rating 4.3 out of 5 stars

  • Camera

    Rating 4.3 out of 5 stars

  • Battery Life

    Rating 3.7 out of 5 stars

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Cons mentioned filter

72%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 1,059 reviews
  • Pros mentioned:
    Good condition
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    MINT CONDITION / 85% battery life

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was in the market to purchase a used/refurbished iPhone X. There are plenty online venders you can purchase from. I went with BestBuy just because I can pick up locally and wouldn't have to wait. I also was leaning towards BestBuy since they advertise as "PreOwned" which I prefer because I would like the OEM display & Battery. I took a risk , seeing the reviews of some devices having scratches or bad batteries. I am pleased to say I have received a MINT CONDITION iPhone X ! There is not a single scratch or dent except for a small mark on the top , but who cares when a case is on 24/7 the only thing I would note is the BATTERY LIFE is at 85%. not too bad but will be getting serviced soon. I was also worried about the display but everything checked out on the "3utools " device verification. ( 98% ) below I have attached pictures / please note i have installed a screen protector.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Best Buy great place to buy cell phones

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great prices, great people, simple activation, Best Buy offers aftermarket iPhones that you can buy and activate through any carrier of your choice making it easy to stay up-to-date when you can’t afford all the brand new phones that you can still get one that’s pretty new but not so old

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Try to ask for the battery life

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was ok for the price, physical condition 9/10. What I really didn’t liked was that battery was 80%, this is something they should advice while we’re buying.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Had to upgrade

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A fair replacement for when my other phone had died. I had dropped it in water so it lasted a good 2 years after. This was fairly priced for its quality.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pre-owned, good as new; more than enough features

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is in excellent condition and packed with charger and cord. Has been performing without fault for a month. The iPhone X has been off the market long enough that finding a shock resistant case for it in local brick and mortar retail outlets was more difficult than finding the phone! Eventually found a compostable case for it. Would definitely look for pre-owned again.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    iPhonex

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Display not good & Battery life at 80% 90 to 85 would make it better

    No, I would not recommend this to a friend
  • Cons mentioned:
    Screen, Warranty

    Rated 1 out of 5 stars

    Not Recommended

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After 6 months the touchscreen stopped responding. No damage to the phone. I took it to geek squad at Best Buy. The screen needs replacement at $200.00+ to fix with no warranty. I paid about $150.00 after using accumulated rewards. Not satisfied with only 6 months of use. I was told refurbished phones are not recommended for this reason.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Worst purchase ever made from BestBuy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst purchase from Best Buy ever. I really don’t understand why I even made this purchase. I can’t believe this company sells a product to any customers in this condition. So I bought an unlocked iPhone X for $299+ tax. I received the iPhone X unlocked like I ordered. But when I checked over the iPhone information, the battery is a bad battery. I was sold an unlocked iPhone X with a battery life of 77%. Meaning I was sold a bad product. Which means the battery will die quickly every time used. This is really ridiculous. I want a refund or exchange with a better battery. I cannot believe I was sold this item in its condition.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Good condition
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Used IPhone purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came in like new condition. Battery could last longer but otherwise it’s a great phone. The rep tried telling me that the phone wouldn’t work on prepaid however a Verizon rep said it would work as long as it’s unlocked. The phone was unlocked and works great for prepaid service.

    I would recommend this to a friend
  • Pros mentioned:
    Good condition

    Rated 5 out of 5 stars

    9/10 would recommend this item.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better than what I was expecting and good price. 9/10

    I would recommend this to a friend
  • Pros mentioned:
    Good condition

    Rated 5 out of 5 stars

    Good quality

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good quality for a used phone, not a single scratch or damaged thing to it

    I would recommend this to a friend
  • Pros mentioned:
    No problems

    Rated 5 out of 5 stars

    iPhone X

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good, no problems! Seems to work just fine.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Iphone x

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this as a birthday gift for my son so far it works great will see how it dose in the long run

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Phone is good, but previous uses was rough

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    NOT a bad, but was expecting better in this price. Scratches are visible on screen. Battery condition is 84% health.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Its acceptable

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    its an great phone but the batter life not so much you will have to change it after awhile my phone came in at 75% at apple its 69 dollars to change the battery

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    5stars

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect timing for Xmas and daughter loves it. Hold battery and all

    I would recommend this to a friend
  • Cons mentioned:
    Screen

    Rated 1 out of 5 stars

    Disaster… Best Buy at least warn people!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The worst the screen went from not responding to everything disappearing, pixelating and changing to different colours sad part it that I can’t be assisted unless I pay for service repair when I researched this is and actual defect within the phone.. over 300.00 spent just down the drain this is my first and last purchase with best buy phone service

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    New phone iPhone X !!!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing phone Best Buy said it was used. But I couldn’t tell the difference felt like I got a brand new phone. Thank you again!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good ohone

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love it, even after months it’s a good phone in general

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    iPhone X more like iphone busted

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It really shows that they don’t check the product the battery was damaged so was the front speaker why sell me a defective phone I understand it’s pre owned but honestly just prc the item

    No, I would not recommend this to a friend