Customer Ratings & Reviews

Item was showing significant sign of use and the pickup employee didn't allow for me to look at the available inventory to pick out one in a better condition.

The Best Buy website states that: "Open-Box Excellent" "Products in Excellent condition look brand new — with no physical flaws, scratches or scuffs — and include all original parts." "The product will be in its original packaging or a suitable replacement box." I have purchased "Open-Box Excellent" items from Best Buy. For the most part they have been good purchases. On occasion though they have been very disappointing. This was the most disappointing one. I wanted to purchase a Series 8 watch to pair with my iPhone 13 but there were no sales so I decided to give an "Open-Box Excellent" quality one a try. I made my purchase on line and waited for the notification before driving to the Best Buy to pick the watch up. Because of previous experiences with "Open-Box Excellent" items and the condition of the box that was presented to me, I asked the customer service person to open the so we could check the watch before I left the store. It was good that I did. The boxes (watch and band) looked like the previous owner had crushed them while trying to open them. They were dirty and torn around the edges and held together with tape. The watch body had some sort of white substance (I really hope it was paint) smeared into all of the seams and the watch face had three large scratches in it. I told the CSR that I did not want this purchase and was told I would need to returns to take care of that. The return took about 35 minutes so I ended up wasting about an hour and a half if you include drive time. There are four Best Buys within range of my home and I have found that one does not seem to care about how returned items are graded while one does an excellent job. I no longer purchase anything from the former. It is disappointing that the grading system cannot be trusted. To keep from wasting time I would highly recommend checking any "Open-Box" item before you leave the store. The Series 8 went on sale the next day and I purchased one for the same price as the open box one - at the Best Buy with the better quality control.

Was said to be open box excellent condition to come with all original parts and packaging. Came in a week late and it just came in bubble wrap. Also came locked to previous owner and they are getting my location sent to them. Best Buy is supposed to check that before reselling. They then told me I would have to go to a store to get it fixed. The nearest store is 45 minutes away which is why I ordered. Also they are not open when I get to work so that’s not an option. Hopefully Apple accepts the ticket I submitted or I will have to return. Definitely not buying apple products from bestbuy again. I will be buying straight from Apple.

As i bought the best open box the product was not so good. It seemed like the best buy team did not work on making the watch new. It was full of scratches. I could have saved some more money by buying the lower category of open box.