Customer Ratings & Reviews

I recently went to Best Buy in person during a deal where the Apple Watch Ultra 2 was $150 off. A Best Buy rep recommended I order an open box item online, assuring me it would be in excellent condition. I followed their advice and placed the order. Unfortunately, the shipping was delayed, the box was damaged on arrival, and the watch itself was clearly scratched and not in excellent condition as promised. When I contacted customer service, they told me they couldn’t arrange a replacement open box item online, but that any Best Buy store could help swap it out or pull from inventory at other locations. I went to my local store, only to be told they couldn’t do any of that — the only option was to return the watch and go back online to try again. By that time, the sale was over. The only options left were: • Pay over $750 for another open box item • Or pay full price (about $800) for a new one They left me no choice but to keep a scratched, not-so-“excellent” condition watch that I overpaid for. Very disappointing experience. Misleading info, no support, and a total waste of time. I expected more from Best Buy.

I really wanted to love the Apple Watch Ultra 2. The design is excellent—rugged, premium, and it looks great on the wrist. The display is bright and easy to read in any lighting, and the software runs smoothly with tons of great health and fitness features. But the battery life has been a letdown. Apple advertises up to 36 hours, but in real-world use, I’m rarely getting that. With regular notifications, a couple of workouts tracked, and always-on display enabled, I’m needing to recharge by the end of day two—or sometimes even late the first day. For a watch marketed as “Ultra,” I expected more endurance. Low Power Mode helps, but it also disables several of the things that make the watch enjoyable to use. If you’re used to daily charging from previous Apple Watch models, it won’t feel that different—but if you’re expecting multi-day performance like some Garmin or Polar watches, this probably isn’t it.

Overall, I like the watch, however if the sales person had told me that the blood oxygen was disabled due to a patent suit, but apparently had been all over the news, I probably wouldn’t have bought it. It’s basically an expensive version of the cheap watch now

I had a gift card from a trade in that I put towards this and was told they couldn’t price match due to the gift card usage. I found this strange. After debating this they made an exception