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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 1279 reviews

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94%
would recommend
to a friend

Customers are saying

Customers highly value the protection, insurance, and peace of mind that AppleCare+ offers for their expensive iPhones. The monthly payment option is seen as a positive aspect, making it easier to manage the cost. However, some customers find it expensive, and there have been concerns about the fragility of the phones despite having AppleCare+. Additionally, there have been a few instances of cracked screens, highlighting the need for careful handling of the devices.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 1,279 reviews
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Our luck requires this!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a must, every time I purchase a phone or upgrade for a family member. If it can be broke, my family can find a way. Or better said, I don’t care where we are in line when we get our brand new phone, WE get the defective one! LOL

    I would recommend this to a friend
  • Pros mentioned:
    Peace of mind

    Rated 5 out of 5 stars

    Small price to pay for having your back!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wouldn't have it any other way. Such a small price to pay to be at ease knowing I am covered on my purchase. Able to cancel at anytime, and have it on each and every Apple Product of this nature I have purchased. Would do it again. Benefits out weigh the cost by far.

    I would recommend this to a friend
  • Cons mentioned:
    Cracked screen

    Rated 5 out of 5 stars

    Great Iphone 8 and care plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have always had Samsung phones in the past with Geek squad protection. Their protection is good but the deductible to fix a cracked screen is outrageous. I was sold on the Iphone more when we heard about the Apple care plan and the low cost to replace a cracked screen.

    I would recommend this to a friend
  • Pros mentioned:
    Peace of mind, Protection

    Rated 4 out of 5 stars

    Good buy to have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good idea to buy apple care on your phones. You will be glad you purchased the apple care

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    apple care

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very happy to have apple care because my kids are not too careful with their phones . We used it when my daughter cracked her screen, very easy to use, no hassles, and her phone is fixed. I would not hesitate to encourage people to get this insurance, it is worth it!

    I would recommend this to a friend
  • Pros mentioned:
    Peace of mind

    Rated 5 out of 5 stars

    Something needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's worth the peace of mind the last time we didn't have it in my girlfriend broke a phone so for $7 a month I believe it's worth having this specially the way cell phones can break if you drop

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Essential

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Confidently add this to any new device investment. For mobile, carrier protection is more expensive, and practically an outsourcing scam. Regardless of any criticism you may have toward Apple, they back their products. Apple care+ is VIP support membership

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Apple care

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love how best-buy helps with apple products when something is wrong. They get straight to the point and replacement is very easy unlike going to the actual phone store for help and they turn you away.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Yes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s always a good idea to get apple care. My phone got messed up 2 years ago, and apple replaced it without me coming out of pocket (with the exception of this monthly payment). For me, it’s easier to pay $10 a month than buying a brand new phone outright.

    I would recommend this to a friend
  • Pros mentioned:
    Insurance

    Rated 5 out of 5 stars

    Must have!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t buy the iPhone without the Apple care plus insurance!!! We’ve used it seemlessly when one of my other daughter’s screen cracked. Walked into an Apple store, walked out quickly with a replacement. Easy peasy.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Piece of mind !!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When iPhones are $800 to $1100 , you really Need something to protect yourself from being out all that money with an accident or malfunction, and since Best Buy is a authorized apple repair center you don’t have to deal with shipping to apple to get fixed or replaced, just go back to the store !

    I would recommend this to a friend
  • Pros mentioned:
    Insurance

    Rated 5 out of 5 stars

    Great insurance if you need it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a wonderful service if you have an iPhone. The staff at Apple care are extremely helpful and so easy to work with- on line . On phone and in person. I wouldn’t have an iPhone with out this coverage

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best option for Insurance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had no idea that I’d i bought my phone from Best Buy I could receive AppleCare+ at a monthly rate, it is extremely convenient and would absolutely recommend. No doubt in my mind I will get every phone from Best Buy since they offer this

    I would recommend this to a friend
  • Pros mentioned:
    Insurance

    Rated 5 out of 5 stars

    Sounds like a plan!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fortunately, I haven’t had to use this plan yet, but having the convenience of being able to take the phone right to Best Buy should anything go wrong, and have everything covered post a minimal deductible is peace of mind.

    I would recommend this to a friend
  • Pros mentioned:
    Peace of mind

    Rated 5 out of 5 stars

    Piece of Mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This gives me piece of mind especially with the price of a new iPhone going up every year

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Must have!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had to use my Apple protection plan through Best Buy recently and the process was painless and covered my damaged phone instantly! I highly recommend this product for those accidental mishaps that may happen to your phone.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    AppleCare+ is worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    AppleCare+ is definitely worth the money, and it's definitely more affordable when you can pay monthly for it. With how expensive out-of-warranty Apple repairs are, it only makes sense to buy AppleCare+ every time.

    I would recommend this to a friend
  • Pros mentioned:
    Warranty

    Rated 5 out of 5 stars

    Just do it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went without Apple Care on my past phones after the initial warranty ran out. This time, I finally wised up and decided to pay for it because I may need it at some point. No concerns.

    I would recommend this to a friend
  • Cons mentioned:
    Cracked screen

    Rated 4 out of 5 stars

    Recommended

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you break your phone more often than that—like, once a year—or experience worse damage than a broken screen (like dunking it in water, or maple syrup, or whatever other horrible things you can imagine), you’ll probably save money in the long run by purchasing AppleCare+.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    It is mandatory to have it!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is very simple: For any electronic today, subscribing to a protection plan is necessary. I have used before and it has resolved my issues with the devices covered.

    I would recommend this to a friend
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