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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 169 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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95%would recommend to a friend

Customers are saying

Customers have good things to say about the protection, peace of mind, coverage, ease of use, and value of AppleCare+. They appreciate the comprehensive coverage and the peace of mind it provides, knowing that their Apple device is protected against accidents and other damages. Customers also find it easy to use and a great value for the price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 169 reviews
  • Pros mentioned:
    Coverage, Customer service

    Rated 5 out of 5 stars

    Worth the investment if you’re a loyal apple user.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After experiencing both AppleCare+ and a competitor’s service plan, I can confidently say AppleCare+ is the superior choice. Competitor Experience: With the competitor’s plan, I faced long wait times, outsourced support, and limited damage coverage, which was frustrating and time-consuming. Why AppleCare+ Stands Out: 1. Comprehensive Coverage: AppleCare+ covers accidental damages, something I’ve utilized and appreciated. 2. Exceptional Customer Service: The support is quick, efficient, and provided by knowledgeable staff. 3. Convenience: With AppleCare+, I can easily access support at any Apple Store, a stark contrast to the competitor’s limited service options. 4. Cost-Efficiency: The initial investment in AppleCare+ pays off by saving costs on potential repairs and providing a hassle-free service. Conclusion: Choosing AppleCare+ has been a game-changer for me. The peace of mind and convenience it offers are unmatched. If you’re weighing your⬤

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Macbook

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A gray feeling and piece of mind that whatever unexpected happen to are happy to think that your device is protected

    I would recommend this to a friend
  • Pros mentioned:
    Coverage, Customer service

    Rated 5 out of 5 stars

    "Apple Care: Peace of Mind for Your Apple Investm

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a dedicated Apple product user who frequently shops at Best Buy, opting for Apple Care has been a game-changer for me. This extended warranty and support service provide unparalleled peace of mind, ensuring that my Apple devices are well-protected beyond the standard warranty. Here's why Apple Care is a must-have: 1. Comprehensive Coverage: Apple Care offers an extensive coverage plan, safeguarding my Apple products against unforeseen issues, accidental damage, and hardware failures. Knowing that I have this extra layer of protection allows me to use my devices with confidence. 2. Convenient Service Options: The convenience of Apple Care cannot be overstated. Whether I encounter a technical glitch or need assistance with my device, Apple Care provides easy access to Apple's support network. The streamlined process ensures that help is just a call or click away, saving time and minimizing disruptions to my daily life. 3. Expert Apple Support: The quality of support provided by Apple Care is exceptional. The knowledgeable and friendly Apple support team is always ready to assist, offering valuable insights and solutions to any issues I may encounter. Their commitment to customer satisfaction reflects the high standards set by Apple. 4. Seamless Repairs: Should my Apple device require repairs, Apple Care ensures a hassle-free experience. The service includes efficient repair or replacement options, minimizing downtime and ensuring that my devices are back in optimal condition as quickly as possible. 5. Value for Money: Investing in Apple Care is undoubtedly a wise decision. The value it adds to my Apple products, coupled with the peace of mind it brings, makes it a cost-effective choice in the long run. The assurance that my devices are covered by a reputable and reliable service is priceless. In conclusion, Apple Care is an indispensable companion for anyone invested in Apple products, especially when purchased from Best Buy. Its comprehensive coverage, convenient service options, expert support, seamless repairs, and overall value for money make it a must-have for those looking to protect and optimize their Apple experience. I highly recommend Apple Care as an essential investment for the longevity and performance of your Apple devices.

    I would recommend this to a friend
  • Pros mentioned:
    Coverage, Peace of mind

    Rated 5 out of 5 stars

    Peace of Mind Personified

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    AppleCare+ offers more than just extended warranty coverage; it provides peace of mind that is invaluable when you invest in Apple products. Having opted for the extended coverage for up to 24 months, I can confidently say that it's a worthy investment for anyone who owns Apple devices. Comprehensive Coverage: One of the standout features of AppleCare+ is its comprehensive coverage. Not only does it extend the standard warranty, but it also includes coverage for accidental damage. This means that whether you accidentally drop your iPhone, spill liquid on your MacBook, or encounter any unexpected mishaps, AppleCare+ has you covered. Convenient Repairs: With AppleCare+, the repair process is streamlined and hassle-free. Apple's commitment to customer service shines through as they prioritize quick and efficient repairs. Whether you visit an Apple Store, an authorized service provider, or utilize the mail-in service, the process is smooth, minimizing downtime and disruptions to your daily life. Express Replacement Service: For eligible devices, AppleCare+ offers an express replacement service. If you encounter an issue that requires a replacement, Apple will send a replacement device to you before receiving the defective one. This ensures that you can stay connected and productive without waiting for the repair process to be completed. Apple Genuine Parts: One of the key advantages of opting for AppleCare+ is the assurance that any repairs or replacements will use genuine Apple parts. This ensures the longevity and optimal performance of your Apple device, maintaining the high standards that Apple is known for. Cost-Efficient Protection: While AppleCare+ comes with an upfront cost, it proves to be cost-efficient in the long run. The price of repairing or replacing a damaged device without coverage can be significantly higher than the cost of AppleCare+. Considering the premium nature of Apple products, the peace of mind and financial protection provided by AppleCare+ are well worth the investment. Seamless Registration: Enrolling in AppleCare+ is a straightforward process. Whether you choose to add it during the initial purchase of your device or within 60 days of purchase, the registration process is user-friendly. This simplicity reflects Apple's commitment to ensuring that users can easily access the benefits of extended coverage. In conclusion, AppleCare+ is not just an extended warranty; it's a comprehensive protection plan that enhances the overall ownership experience of Apple devices. The peace of mind, convenience of repairs, and the assurance of genuine Apple parts make AppleCare+ a smart choice for anyone looking to safeguard their investment in premium Apple products.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Peace of Mind with AppleCare+ – A Must-Have for Ap

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    AppleCare+ is more than just an extended warranty; it's a commitment to delivering exceptional customer service and peace of mind for every Apple device owner. I've had the privilege of experiencing the benefits of AppleCare+ firsthand, and I can't emphasize enough how essential it is for anyone invested in the Apple ecosystem. First and foremost, AppleCare+ provides an unmatched level of protection for your valuable Apple devices. Accidents happen, and with AppleCare+, I never have to worry about unexpected mishaps or damage. Whether it's a cracked screen, liquid spill, or any other unexpected issue, AppleCare+ has me covered, and the repair process is consistently smooth and efficient. The convenience factor is a standout feature. No matter where I am, I can easily access Apple's top-tier support through phone, chat, or even in-store visits. The level of expertise and dedication exhibited by Apple's support team is truly impressive. They go above and beyond to resolve issues and ensure I'm back to enjoying my device as soon as possible. Another invaluable aspect of AppleCare+ is the extended coverage. Knowing that my device is protected for an additional two years beyond the standard warranty gives me confidence in the longevity of my investment. This extended coverage isn't just for hardware; it also includes software support, ensuring my device always runs smoothly with the latest updates. The cost savings are undeniable. While Apple products are known for their quality, repairs can be expensive. AppleCare+ not only covers these costs but does so at a fraction of what it would normally cost without the coverage. This alone makes AppleCare+ a wise financial decision for Apple enthusiasts. One lesser-known benefit is the priority access to Apple's repair services. With AppleCare+, I don't have to wait in long queues or endure extended downtime. Apple's commitment to getting me back to my device quickly is greatly appreciated. In summary, AppleCare+ is a must-have for anyone who owns Apple products. It provides unparalleled peace of mind, comprehensive protection, and access to world-class support. The convenience, extended coverage, and cost savings make it a wise investment for safeguarding your Apple devices. With AppleCare+, I can enjoy my Apple products with confidence, knowing that I'm backed by the best in the business. It's simply indispensable for any Apple user.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    100% get it or you will regret it

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Any Apple product you get I highly recommend getting AppleCare+. It takes away the anxiety of the "what if's". My biggest mistake was not having it on my old laptop. My teenager (and I repeat teenager) niece and nephew were running around mom's house and ran into a table that held glasses of water and my laptop....to say the least my laptop did not survive and at the time did not have AppleCare. And a sibling that refused to pay for a new one. So that was a lesson learned and ever since I have ALWAYS paid for AppleCare+ on all my apple products. Even down to the fobs. Don't be me, get AppleCare the moment you buy an Apple product!

    I would recommend this to a friend
  • Pros mentioned:
    Customer service, Protection

    Rated 5 out of 5 stars

    Protection

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked the service Best Buy provide to their customers and also the service I liked is the protection I bought from Best Buy thru their Squad Geek Team.

    I would recommend this to a friend
  • Pros mentioned:
    Customer service, Peace of mind

    Rated 5 out of 5 stars

    Great peace of mind for your macbook pro

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service which offers peace of mind. When buying an expensive MacBook Pro, apple care is highly recommended. Great customer service and 24 hour support.

    I would recommend this to a friend
  • Pros mentioned:
    Peace of mind

    Rated 5 out of 5 stars

    Essential Protection for Your Apple Devices

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    AppleCare+ stands as a valuable companion to your Apple products, offering peace of mind and enhanced support. The coverage extension goes beyond the standard warranty, providing added protection against accidental damage. The streamlined service process, including 24/7 access to Apple experts, ensures quick and efficient solutions. While it comes at an additional cost, the convenience and comprehensive coverage make AppleCare+ a worthwhile investment for safeguarding your Apple devices."

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    WORTH IT

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With all apple products being as pricy as they are, MAKE SURE TO BUY APPLE CARE!!!! Any accident that can happen will be way WAY WAY WAY WAY cheaper to fix. You buy a car and get insurance instantly. You should protect your apple investments with apple care plus instantly. Accidents happen and things break in one second. THIS IS A MUST for phones, laptops, ipads, and any apple product above $500!

    I would recommend this to a friend
  • Pros mentioned:
    Customer service

    Rated 5 out of 5 stars

    Peace of mind and VIP customer service.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Apple products are of the highest quality and if you’re ever in a situation when you may need assistance, there is no better value than AppleCare. You immediately get VIP service for anything from the smallest question to a full replacement. The peace of mind and level of customer service makes AppleCare a must have in my opinion.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Apple care

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Apple is essentially needed for anything apple related, you can get the easiest protection on your profucts without hassle when it comes time to use rhe protection plan. Also the deductibles are affordbale which some companies are not

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Game Changer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    AppleCare+ is a total game-changer. It offers extended warranty coverage, priority access to Apple experts, and accidental damage protection. It gives you peace of mind knowing that your device is protected from unexpected mishaps. It's definitely worth considering to safeguard your investment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Apple Music offers a vast library with high-quality audio, intuitive playlists, and seamless integration across Apple devices. The personalized recommendations and curated playlists enhance discovery, while lossless and spatial audio elevate the listening experience. Though the interface could be more customizable, it remains a top-tier choice for music lovers seeking convenience and quality.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    lap top purchase

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    our sales person greeted me at the door....took me to the laptop section and answered all my questions....showed me many different models and explained each on.....the entire process from walking in the door to leaving with my new laptop took about twenty minutes. Great experience Thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had to use AppleCare a couple of times through the years that I’ve had it. Every time I’ve ever used it it has been an easy process with great results. Definitely worth the price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    AppleCare is more than just a warranty program

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    AppleCare is more than just a warranty program; it’s an investment in the longevity and functionality of your Apple devices. Its exceptional support, quick service, and wide-ranging coverage make it a must-have for dedicated Apple users. While the price might seem steep at first, the long-term savings and peace of mind justify the cost. AppleCare truly lives up to its reputation as a premium service from a premium brand

    I would recommend this to a friend
  • Pros mentioned:
    Peace of mind

    Rated 5 out of 5 stars

    If you buy Apple this is a must.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have used it in the past and get it on any new product. Kids do not know how to treat their very expensive computers, and this has saved my Computer investment (I used this word to make me feel better for the cost)

    I would recommend this to a friend
  • Pros mentioned:
    Customer service

    Rated 5 out of 5 stars

    Apple care plus is a plus

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best service I ever had it doesn't disappoint its the only way to go I wouldn't recommend anything else. I can only imagine how the product would be without it! Good but not that great.

    I would recommend this to a friend
  • Pros mentioned:
    Peace of mind

    Rated 5 out of 5 stars

    Must Add-On

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ***Highly Recommend *** - AppleCare+ provides “peace of mind”! The extended warranty & expert technical support ensures that you're covered in any unexpected issues!

    I would recommend this to a friend
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