Customer Ratings & Reviews

Got these for my parents who are out at a ranch works great for them

it came as an add on with the camaras i ordered, I had to returned the camaras, so i returned this one also.

Enjoy this real good, get to keep track of the family

Small and easy to conceal. My kids us them accurate location.

While this product functions as expected, its dependency on the accompanying app poses a minor inconvenience. The device operates seamlessly only when the app remains open on the phone, requiring users to keep it active for uninterrupted functionality.

great device, great price. Helps with locating keys, good quality.

Greta item! Nice upgrade from the previous models.

I bought this in case I really hated the other system I purchased. I didn't. The subscription service was just not a good value to me. I'm much happier with the other system I bought at the same time, so I returned it. I'm giving it 'average' ratings since I didn't take it out of the box. It might be great but it's still too expensive for me.

Honestly regret this purchase, but not because if the product.Best Buy offered the Arlo 5S Pro as a bundle with a one year subscription and two additional safety devices. After three trips to the store and four different calls to sustomer service (one being wellnover an hour long) Best Buy cannot figure out how to honor their offer. Ineptitude and poor basic professionalism. Not really worth being a My Best Buy member either.

A great bundle to protect your family. Easy to use with the app.

Works great! Keeps me and my loved ones safe while we’re out and about doing our jobs. The safe button is a secluded way to get help when you’re unsure of your safety. Will recommend!

The basic service offered through the subcription is acceptable. What was seemingly impossible was actually activating it. The information needed to activate the 1 year subscription is not included in the actual box even though it says it's the box for the one year subscription. The 16 digit code Arlo asks for is not there. And no, I'm not just not seeing it- it really isn't there. So I had no choice but to get into a nearly two hour chat with the chatbot and then multiple tech people who literally at one point sent me back to the person I had started with and we started over for the third time. Long story short, apparently, even though as others have noted the buttons have extremely limited purpose and save you only the step of pulling out your phone (which already has to be on you and on in order for the button to work), you have to pair the button with your phone in order to activate the Family Safe subscription. Once we realized how ridiculously useless the button was since you have to have the phone with you and the app does the same thing as the button, we weren't going to fool with those. But nowhere do the instructions indicate that this is apparently the only way to activate the included 1 year service plan. So after about an hour we finally got to try this step but it wouldn't pair for no apparent reason. Throughout this process, I asked time and again for them just to verify that I'd purchased the plan and activate it for me and that I didn't care about the buttons, but they either wouldn't or couldn't help me in that way. So after nearly two hours they told me they couldn't help me and to contact Best Buy. So, yeah. One star is generous.

Handy device. I have been using Arlo products for years. I have always had a good experience With their products.

It does what it's supposed to do. It came as an extra when you buy the arlo 4 pack camera set

Haven’t had to use it, but feel safer Knowing that I have something to help

I'm an elderly partially handicapped man. I was looking for a device that could alert my family if I need aid. This product is for any member of the family needing aid. It also requires additional phone power.

Great for traveling or fit my elderly mother to have in case she falls or has medical issues. Gave one ti my mom & the other I attached to my Granddaughters back pack.

Too much hassle. Not a device that is useful for my family.

Very happy with how they work, easy to set up. Great product

Returned the arlo system for a eufy system based on recommendations