Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

$79.00

Customer reviews

Rating 4.7 out of 5 stars with 10860 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and set up, and appreciate its price point. While some users reported experiencing lag, others mentioned the modem does not generate excessive heat.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 184 Showing 3,661-3,680 of 10,860 reviews
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great booster for internet speed

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My internet was running slow and i was tired of using Comcast modem, which this was cost effective and great speed booster for home coverage.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Perfect investment.

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good, inexpensive modem, works with all providers, saves you $15 a month equipment rent fee.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great!!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good modem , better than the ones your internet Service Provider that provides. I Avoid fees by purchasing this modem and it works great.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Works great

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i dont know anything about routers but this one is getting the job done. Have not experienced any problems and i been getting fast internet with 10 devices connected.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Works great

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to get Suddenlink internet when I moved, which called for a new modem. Picked this one up because it was more than what I needed. Has been working great so far.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    It just works

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a rated speed of 200MB/s and commonly get over 300MB/s. So many channels on this thing the cable company cant stop me! :) Great modem at a pretty good price.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to set up

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was very easy to set up this cable modem. I wish Comcast would try to sell you more stuff when you call them to add the modem to your account.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Worth it

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decided to buy a modem rather than continue renting from the cable company. It was easy to set up and install. Only hiccup was it did not work with my old router so I had to buy a new one of those, too. Still will save money over the long term.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Fastest

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cable company came out and said the modem was bad because it wasn't bonded. I was unlucky to get a DOA but Best Buy exchanged it without question. Fastest modem out!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Fast

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great on Spectrum cable internet service. Using it long with a Linksys AC5400 has had a noticable differance in streaming. No more buffering. Stable speed test.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to install easy to use

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We needed to upgrade our in house internet and my son installed this for us. Easy installation and ease of use.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Extremely Fast Modem

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem gives me all the speed and internet access to cover the many devices in my family. I no longer worry about losing my connection or speed.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Cable Modem replacement

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Standard Cable modem box. Inexpensive purchase when compared to monthly cable bill chargers. Return your cable modem to Spectrum and save that monthly charge!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arris modems work perfectly with Cox Cable.

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arris modems work perfectly with Cox for internet. No issues unless there is an issue with the service provider.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy for the money

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old modem was giving me problems and I was being charged every month by my cable company for theirs. It was great to have a working modem and not be charged monthly.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Router Works Great

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the modem in anticipation of internet speeds to come so probably overkill for what is out there now but the modem works great. I have not had any issues so far.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Replacement for your provider's cable modem

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This newer type of modem (DOCSIS 3.1) was required to get full internet speeds you pay for! Has no telephone ports, just the cable line In and the internet port Out.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great

    |
    |
    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Capable of pushing the 1gig of internet supplied by our local service and no issues of lag or drop using multiple devices

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Greatmodem

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My other modem was outdated and I needed a new one This one was pretty highly rated so I bought it. It seems to be working find and actually sped up my wi fi

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Saw a big difference in speed versus Spectrum .

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product was also suggested by Best Buy along with Linksys to increase our speed and also due to the multiple devices throughout the house.

    I would recommend this to a friend