Customer Ratings & Reviews
- Model:
- Q405UA-BI5T5
- SKU:
- 6077500
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 4.1 out of 5 stars
Customers are saying
Customers love the touch screen, lightweight design, and affordable price of this 2-in-1 laptop. They appreciate the ample storage and smooth performance that meets their expectations. However, some users have concerns about the short battery life, slow startup time, and occasional freezing issues.
This summary was generated by AI based on customer reviews.
Laptop wouldn't update
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had read good reviews about this laptop and was excited to get it on sale. When I got home and turned it on I was notifies the laptop needed updates. The laptop would download the update but stay stuck installing. I decided the best option was to return the laptop which was a breeze.
No, I would not recommend this to a friendHad nothing but trouble.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this laptop less than 2 months and have had nothing but trouble. It keeps saying it needs to restart and then just spins for hours. I will eventually get it reset and have to go through the same thing all over again. I probably haven't used it more that 10 hours and have spent way more time than that trying to get it up and going. I thought I got a great deal on it but if it is doing this over and over again brand new it looks like I have wasted my money.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Virginiagirl,
I do understand your disappointment if you are experiencing stability or performance issues with the laptop. The prompt to restart means updates needs to be applied to the System Registry. During this process, you may experience temporary black screen or another restart prompt. Once the updates were applied, the laptop will work properly, as expected. In order to maintain optimum system stability and performance, cumulative WINDOWS Update needs to be installed periodically. If you are accessing web applications, please make sure the unit has access to an established router and internet service is working properly since this will definitely affect system speed and performance. Also, clearing internet cache or browsing history will improve system performance. If you need further assistance, please email me at [email protected] and I would be happy to help.
Thank you for choosing an ASUS product.
Regards,
Rodel
A total and complete frustration
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.At or around 31 days after purchase, the compute has become a lemon. The trackpad has gone out, the Aux cable then went out after updating the trackpad driver for some reason. Then the trackpad went out again. And through it all, Disk Utilization sporadically sticks at 100%, making it frustrating to try to do anything on the device. I despise this thing and I am living a life of total regret.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
Thank you for sharing your feedback with us and I am terribly sorry to hear about this issues that you have been experiencing with our Q405UA. This is definitely not a common issue with any of our models and I would love to assist with having this resolved. Please install both Version V6.0.1.8514 of the Realtek Audio Driver and Version V11.0.20 of the ASUS Touchpad driver from our online help-desk at the following link: https://www.asus.com/us/Laptops/Q405UA/HelpDesk_Download/. As it relates to the 100% disk usage please go into Settings and ensure that all Windows updates are completed. You can also check the task manager to see what tasks are running that is causing the disk usage to be at 100%. Also please ensure that you do not have more than one anti -virus installed on your computer as this can cause serious performance issues. You can also back up all the data stored on this notebook and do a factory reset. A reset can be done by going into Settings > Update and Security > Recovery > click Get Started under Reset this PC and select the option to remove everything. Once the reset has been completed you can setup the unit once more and then test to see if the issues have been resolved. For further assistance you can email us at [email protected] and use the link to this review as a reference. Please have a wonderful day.
Thank you for choosing ASUS.
Best regards,
Abigail.
ASUS Customer Loyalty.
- Cons mentioned:Speed
not worth the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the speed is of the computer is too slow for and it as compared to other brands.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Rose,
Thank you for taking the time to share your experience with us. We would like to offer our deepest apologies for the trouble you had with your ASUS product. Since your product uses an RPM HDD you may experience slower speeds than one that uses a SATA SSD. I recommend ensuring that the computer has all the latest Windows Updates to ensure optimal performance. You can also disable unnecessary startup programs from the Task Manager for better performance. For further inquiries please feel free to reach out to us at [email protected] and provide this link for reference. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS
Best Regards,
Clayon,
ASUS Customer Loyalty US Support
Quality not very good
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can rate fair and i got it for cheap price and afyer buying experinced with issues while doing multitasking
No, I would not recommend this to a friend- Cons mentioned:Battery life, Speed
Maybe I had a lemon?
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had my previous Asus laptop since January 2011, and it still works well. But, I figured it was time for a technology upgrade, so I decided to buy another Asus. * I had Geek Squad do the set up. For the first week, it seemed to be working fine, but I felt it was slower than it should be. This was slower waking up, slower with the hard drive, not a connection issue. * I used it for about 4 hours in one use and nearly deleted the battery, so I would question the battery life as well. * Then, I was using Google Chrome on Christmas Day, and the computer froze. I attempted to reboot and got the Asus trademark with the spinning circle for about 10 minutes. It took me several (at least 6 or 7) attempts to get the computer to reboot, and then it took 3 more attempts to get the computer to troubleshoot and repair itself. * I was beside myself, as I had come to trust Asus, and I did not really want to return the machine. Even so, since I was still in the return window, I decided to return it. I am hesitant to recommend Asus after this experience, although my wife has previous year model of the same Asus computer and has not experienced any issues. Pros with this machine: Price is right for specs, large hard drive, good processor, 8th generation I5. Cons with this machine: Experienced problems in first two weeks I owned the machine, I would question the estimate for battery life, keyboard felt small even for the size of the computer.
No, I would not recommend this to a friend HORRIBLE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is whole design is terrible. Highly uncomfortable to use, more set up for a child. Don't let the supposed bells & whistles fool you...it takes forever to load. ASUS is nothing close to what it used to be. Bringing this puppy back asap.
No, I would not recommend this to a friendCord gets hot.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have problems with Asus adaptor / power cords. You cannot use a universal cord in an Asus laptop.
No, I would not recommend this to a friendTouch screen did not work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My laptop that I purchased the touch screen did not work and it took a long time for updates.
No, I would not recommend this to a friendNot so much for your money
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 1 year and a half my laptop broke down, so I’m very disappointed
No, I would not recommend this to a friend- Cons mentioned:Speed
Horrible laptop. Not worth it.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't waste your money! Slow when I first got it!!
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Cara,
I do understand your disappointment if you are experiencing slow system speed or performance with the laptop. Certainly, the unit was designed to run popular computing applications without compromising system stability and performance. This issue is temporary during the initial WINDOWS setup and before installing cumulative WINDOWS Update, regardless what brand name of computer this may be. This may take a longer time depending on the network traffic from the update server and the stability of your high-speed internet service. Once initial setup and WINDOWS Update installation completed, system speed or performance will be optimized. In order to maintain optimum system stability and performance, cumulative WINDOWS Update needs to be installed periodically. If you are accessing web applications, please make sure the unit has access to an established router and internet service is working properly since this will definitely affect system speed and performance. Also, clearing internet cache or browsing history will improve system performance. If you need further assistance, please email me at [email protected] and I would be happy to help.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
ASUS-2-1 14” touchscreen intel core i5
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst computer I have ever owned. I bought this w/ the intention to use in school, but this is useless. If I could give negative star rating for this laptop, I would. I will NEVER recommend this laptop to anyone, not even to my worst enemy.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Beau,
I do understand your disappointment with the product and the inconvenience this may have caused you if the unit didn't meet your computing needs. On the contrary, lots of satisfied customers, having positive experience using the product, will agree with me that the unit is a decent system, great for school works and perfect for running basic and light computing applications, without compromising system stability and performance. In order to maintain optimum system stability and performance, cumulative WINDOWS Update needs to be installed periodically. Should you need further assistance with the product, please email me at [email protected] and I would be more than happy to help.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
asis computer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Our asis computer is crap. Major issue and needs sent to manufacturer. Be careful of Mfr. Warrantys as they require you to send it to them and not Best Buy to repair. figure about 4 weeks to get it back.
No, I would not recommend this to a friendHeating issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop was a gift to my sister who lives in uae, the machine has heating issues. I purchase it open item and was never told that machine was return because of heating issue. Disappointed with this purchase
No, I would not recommend this to a friendIt was broken
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tried to use the computer 3 times, after having Geek Squad set it up. It never worked right and returned it for a full refund.
No, I would not recommend this to a friendKeyboard doesn't work properly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to send back to Asus because when typing the computer would glitch out. Missed the return window with Best Buy, so now having to deal with Asus to get the issue addressed.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Danigirl,
I certainly understand your disappointment and the inconvenience this may have caused you. All ASUS products undergo intensive quality control testing and inspections, this is a random problem. If you need more information or further assistance with the warranty for the product, please email me at [email protected] and I would be more than happy to help.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
dont buy this laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.only one month it keeps dying! I sent to Asus company and the fix it after one year dies again . this laptop not good quality.
No, I would not recommend this to a friendThis product is terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product is terrible. It never boots up, spins constantly, and i’ve taken it to geek squad 3 times in the last year.
No, I would not recommend this to a friendI returned the laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it and in four days it stopped working. They did not let me use student deals for another computer. Very disappointed.
No, I would not recommend this to a friendSucks 0 stars!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst laptop I have ever owned. It does not work. It barely ever turns on and gitches all the time.
No, I would not recommend this to a friend