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Customer reviews

Rating 4.4 out of 5 stars with 759 reviews

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89%
would recommend
to a friend
Page 1 Showing 1-20 of 759 reviews
  • Rated 5 out of 5 stars

    M.2 Upgradable, Easily Disassembled

    Posted .

    8th Gen Intel Core i5 8250u Quad Core Processor - This 15W Quad Core Processor is Intel's 8th Generation Kaby Lake 'refresh'. Intel claims with this new generation up to a 40% improvement to the previous generation. 12GB DDR4 RAM - Plenty of RAM for various uses. 8GB of RAM is soldered to the motherboard. However, there is one user accessible slot with 4GB populated. The existing 4GB module can be replaced with a 8GB module to reach the system's max RAM of 16GB. 1TB HDD - The included 5400RPM drive is the most disappointing piece of hardware included in this 2-in-1. As with any computer, the mechanical hard drive will typically prove to be the biggest bottleneck in the system. I had a Samsung SSD laying around and replaced existing drive with it and cut boot times down to 8 seconds. (After POST to Desktop) M.2 slot - Asus included a much appreciated SATA M.2 2280 slot for storage expansion. The M.2 is keyed in 'M' but a 'B & M' Keyed M.2 SSD will work. A 'B' Key M.2 will NOT work. In the future I will most likely use the M.2 for Windows and use the original 1TB dinosaur for slower storage of my files. Battery - So far I have seen around 6hrs of battery capacity as specified from the manufacturer. Keyboard - I find this keyboard, as I'm currently typing on it, to be very comfortable and natural to type on. The backlight and numberpad is a major plus with this model. Touchpad - I haven't had any issues with the touchpad. I enjoy the multitouch features of this model. It makes scrolling through pages and documents much easier with multiple finger gestures. Screen - 15.6" Full HD Screen with excellent viewing angles. Touch screen is responsive and precise for my uses. Connectivity - 2 USB 3, 1 Type C, Card reader, Full size HDMI, Combo Mic/Headphone jack. I would have liked to have seen an expanding RJ45 jack but this model is really geared for on the go use and less for hardwired connections and optical media. I was able to find this Laptop at my local Best Buy as an open box item for a mere $680. I felt as if I was cheating the store at that price with this unit. I would absolutely recommend this Laptop especially after taking advantage of it's existing hardware with the speed of an SSD.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Top Notch

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    Posted .

    I'm very very pleased with my Asus - 2-in-1 15.6" Touch-Screen Laptop - Intel Core i5 - 12GB Memory - 1TB Hard Drive. What a great decision. It was very easy to set up. I was impressed when it started talking to me during set up. The mic is very receptive. No trouble hearing and understanding my voice at normal volume across the room. The sound is amazing as well. Better sound than any other laptop I've had. The touch screen is very sensitive and extremely helpful and convenient when using the computer around the house and I leave the mouse behind. This is much more than I hoped for, and the free geek squad set up is amazing as well if needed. I didn't need it but was impressed that it was offered. Another purchase that puts Best Buy #1 in my opinion. Thanks again guys

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Laptop for the Money

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    Posted .

    My eight year old MacBook Pro was finally showing its age so it was time to replace it. Sadly, I didn’t have the funds to go for a new MacBook, even at an entry level model. After weeks of research, this seemed like a great deal for a laptop with 12GB of RAM and a 1TB drive. It runs great and the touchscreen is an added bonus allowing me to use a stylus in my artwork rather than having to transfer files to my iPad. The Harmon Kardon speakers provide fantastic sound as well.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good laptop

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    Posted .

    Works great and has a decent price tag. Convertible 2-in-1 Laptop can maximize multitasking abilities The Intel Core i5 processor and 12GB of DDR4 RAM let you run multiple programs at once, and the integrated fingerprint reader replaces passwords as a login credential. Includes a 1TB hard drive to store plenty of documents and photos.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent laptop for school

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    Posted .

    I bought this laptop because my old one couldn't keep up with my school work, is an excellent choice in laptops. This is only the second ASUS product I've ever owned and I still have my first which is a gaming desktop. Definitely stands by its name, highly recommend this laptop for school or work purposes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice Notebook

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    Posted .

    Compact, great graphics, it's fast. and it's got a large HD. I I like it a lot, and think it's a great little notebook.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Bad motherboard and repair center

    Posted .

    3 month after I buying this laptop It start to get blue screen "WHEA_UNCORRECTABLE_ERROR" at random time but it is still usable. couple month after, It happen whenever I tried to start it. contacted ASUS support and since it keep getting into blue screen we could not complete any troubleshooting. they ask me to send for repair with sending cost paid by me, reluctant but this is the only way to fix it. I got back my laptop within 2 weeks but the casing connected to speaker was wide open and casing scratches (forced open) on the right side. Complained and they send a label to reship it back to repair center, after another 2 weeks i received back the product and it still have scratches on top (side scratch fix), casing where the screen is bent inward, gap on the left side (not properly sealed), windows reboot it self and stating it failed to start properly with "repair" button shown, and a few more additional issue. Contacted Asus support again and they ask me to reship at my cost, I refused and ask to speak with the supervisor. explaining that with this it will be the 3rd time I need to send it to repair center and it was not my fault that they scratch and bent my laptop, I'm asking for a refund to this faulty product that has been mishandled couple times by the repair center and he said he cant but he will try to get it replaced and give me expedited shipping. I have lost all trust on this brand. PS: can only upload 2 image, but you can see a sample of the damage done by the repair center.

    No, I would not recommend this to a friend
    • Brand response from Asus_Answers
      Posted .

      Dear Sevenice,

      Thank you for taking the time out to share your experience with our Q505UA. We sincerely apologize for the issues that you've had with it. Please allow us the chance to make your experience with ASUS better. Could you please provide us with the RMA numbers for the repairs that were previously done so we can investigate the issues? We would really love to ensure that this situation is handled as effectively and efficiently as possible. If you have any questions or need any further assistance, please feel free to contact us at customerloyalty@asus.com.

      Thank you for choosing ASUS!

      Best Regards,
      Leonardo
      ASUS Customer Loyalty US Support Asus

  • Rated 1 out of 5 stars

    Screen bleeding

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    Posted .

    Returned 2 of these to best buy due to major screen bleeding. Geek Squad said they had bad panels. I wouldn't recommend this PC and I won't purchase Asus again.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop bought on sale

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    Posted .

    I read multiple reviews on both Best Buy and other sites. Although I may not have agreed with all the reviews, I decided to take a chance on the laptop when it was on sale. I have no regrets. The laptop was easy to set up, use and been pleased with the keyboard for both space and versatility. Now, I did have some concerns with the hard drive as some of the reviews listed the start up time as high as 90 seconds without taking the SSD option. Now, I am unsure what they were loading but from my tests in the past three weeks, I have never had a loading time take more then 20 seconds and that's counting taking the time to enter a Windows password and adding 4 applications to auto-start when Windows loaded. Note: I usually don't have 4 loading up automatically but added it for testing purposes. While getting a SSD would have been nice, I was OK with the current option. The first minor issue that I have had with the laptop was the casing. Although the aluminum is nice it is prone to scratching but can be protected with a cover for an additional investment. The other was the two USB ports being on opposite sides (right and left). Luckily, I had a USB adapter that can connect up to 4 USB spots for a portable DVD-R device, but can be an issue if you don't already had one. I still went ahead and gave it 5 stars as the issues that I have had so far have been minor and already addressed for the most part as the reviews helped me before picking it up. For the price, the laptop has been both a great upgrade and fit my needs.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    After upgrading it with an SSD...a solid laptop!

    Posted .

    My first review ever for BestBuy. I needed a new windows computer for both graphics design and consultant work on the road. Initially, I was looking at both the lenovo 720 4k and dell xps. Both had excellent srgb color gamut, but lack the 10-keypad which I frequently used in my consulting work...not to mention they were twice the price than this computer. The hp envy and dell inspiron had the 10-key, but lacked in the screen srgb color department (they had below average srgb color gamut). Other than spending hundreds more for a thick gaming laptop to do both, ASUS came out with this 8th gen i5 q505ua that had those two main features that I needed. When this computer was on sale during the Christmas holidays for under $700 (on sale)...I took the risk (never owning an ASUS before). At the first, I thought this was just a decent computer knowing fully well the hdd was the bottle neck with this laptop. When I upgraded it with an ssd (525 MX300), it changed this laptop to an excellent performer! Everything load much quicker and renders faster with my adobe products as well as office and other software programs. Upgrading was simple. Clone the drive to an ssd with free software online, shutdown laptop, removed the bottom screws, take off cover, disconnected internal battery, replaced hdd with sdd, and just reassembled in reverse order. Windows 10 loaded in seconds without any changes within the BIOS. SCREEN: without calibration and straight out of the box, I would say it's not quite the srgb 100% they claim (still extremely good at this price range though). Screen is bright and vivid with quite accurate srgb colors. KEYBOARD: Better than the comparable hp and dell line but not quite macbook pro feel. I would say a little mushy but easy to type on without any real fatigue...plus it has a miniature 10 keypad which I got used to in minutes. BATTERY: I wouldn't say this has ultra-book longevity by any means, but I got a decent 4 hours at 75% brightness while working on graphic design. I'm assuming with a lighter load, it will last longer USB-C: I think it's a 2 channel which is fine with me. The transfer rate for data is average for an usb-c. USB 3.0: speed is average...again, enough transfer speed for most users. HDMI: Works great! I know my external monitors are 100% srgb (calibrated) and the asus q505ua laptop screen comes quite close out of the box. WIFI: The only real downside of this laptop. 2.4ghz range distance is great. 5ghz range is below average. I'm 25ft away from the router and on AC, it shows 1-2 bars...though wifi speed is still good within this limited range. TABLET-MODE: Only used it a few times in tablet mode...I used this mostly as a laptop and not a tablet. The power button is close to the volume button and I hit the power button a couple times by accident while in tablet mode. GAMING: Not really meant for any AAA games. With only an internal 620 card, its can run MS app games with easy, but not any real AAA title games. RELIABILITY: I've used this computer daily for the last 3 weeks for hours on end. Haven't really turned it off since I upgraded to the ssd. No issues right now. Finally, I got this computer for less than 2/3 the cost of it's competitors (hp envy and dell inspiron with lower quality screen srgb) and it had all the features I wanted. Upgrading to an 512 ssd would probably put it close to those prices...but this asus has a much better srgb screen (a must have for my line of work). All in all - a very solid and well performing laptop for work and design (with the sdd of course).

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Okay Computer

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    Posted .

    Well this is a standard Windows 10 2-in-1 laptop with touchscreen. It has good (not great) response in general and it does fold over into a tablet if you wish to use it that way also. I bought this for my wife for Christmas and all is okay with it. It has plenty of storage for our entire digital picture collection (1TB). Also, it has a truly full-sized keyboard with a somewhat small keypad. The keypad was a requirement for us and this is one of the few tablets I could find with that feature. Overall, we are happy with it. It sometimes is nice and quick with pulling up pics & accessing websites. Generally though it is sluggish. I wish I had gone with my 1st instinct and purchased a 512GB SSD and a core I7 processor. I have SSD on my laptop with a core I7 and it is much faster (night & day difference) with disk i/o and processor speed. This one was a better fit for our budget though. Now, for the casual,patient web-browsing scenario, it will do fine. It is nice and compact, seems well-built, and has a nice sized screen and keyboard. It isn't too big, yet not so small you can't enjoy even a movie. It just isn't a fit for us for picture editing and quick picture/file retrieval. I give it 4 stars since it probably fits the bill for most users, and we have had no hardware/software issues or errors.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent laptop

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    Posted .

    Perfect control, perfect picture quality, stunning sound quality(it has harman kardon speakers). What better can you expect with that price range? Thanks to sales guy, as I had HP and Dell in mind, thanks for helping me with the decision to go for ASUS. As an IT professional I will recommend it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works for Me

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    Posted .

    I have been a fan of ASUS motherboards for at least 10 years. Knowing how good their motherboards have performed in the computers I have built, I thought I should try out their laptops. I purchased this laptop to use when I travel for work and to share with my wife who uses it for photo editing (Photoshop). So far the unit is a decent laptop. The graphics card is not that great nor is the boot time, but I can easily use Microsoft Office and the laptop can be used moderately as a workstation. The laptop can only handle very basic 3D Games. It is very light, which makes it easier to carry, but at the same time, it probably is very delicate. I purchased two of the units, and one of the boxes had scuff marks on the outside of the box. When I opened it up, I found the screen had been cracked. Because of this, I plan to purchase an outer shell or casing for the unit.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Can be great - but Buyer Beware!!

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    Posted .

    This Asus 2-in-1 can be a great buy only if the following circumstances exist: 1) It is on sale - I purchased as a Deal of the Day. 2) You are or know someone who is capable of upgrading the incredibly slow internal hard drive to an SSD. 3) You or that individual must know how to clone the existing internal hard drive to the new SSD (I used Easeus Todo Backup). If this can be accomplished, you will now have an excellent laptop for the price paid. However, since many are not capable of taking these steps, please be aware that the existing 5400 RPM hard drive will slow this PC tremendously. Here are some examples: Boot time to login screen with existing HD - 90 seconds, with SSD - 15 seconds. Time to desktop after login with existing HD - 40 seconds, with SSD - 4 seconds. Time to startup Photoshop with existing HD - 90 seconds, with SSD - 7 seconds! The problem is these PC companies save money by using 5400RPM hard drives that are basically 20+ year old technology! As a result, I can only recommend this laptop if the existing internal HD is upgraded to an SSD. If you are in any way tech savvy or competent with tools you should be able to accomplish this with a good YouTube instructional video, but please only proceed if you feel confident of a good outcome - good luck!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Laptop

    Posted .

    I bought this laptop after reading the reviews and the specs compared to similar other laptops from other vendors, I knew from the get go that you have to replace the existing hard drive as you need an SSD for best performance but I liked the ease of upgrade compared to my existing HP laptop which required me to take half the laptop apart to do anything. I will recommend that anyone who decides to purchase this laptop heavily consider consider replacing with the existing drive with an SSD as this makes the laptop much faster. I noticed the number of reviews which talked about the updates taking forever and I expected this fully when first booting but even with the spinning disk the updates didn't take forever so take that with a grain of salt but I ran the updates and then tried to clone the existing drive which didn't work for me for some strange reason so I downloaded a clean version of Windows 10 and installed that on an existing Samsung 850 Evo drive which took all of about 8 minutes. After upgrading the drive the boot times definitely became super fast and when using the laptop everything ran a lot faster than the standard disk. If I could pick a flaw it's that that drive is super slow compared to to the rest of the laptop but then again you are paying roughly 100 dollars less for the same laptop compared to the HP Envy comparable with a 256GB SSD and for a few minutes of work you can install a 500GB SSD for the same cost of the HP Envy; I will note the HP laptop only comes with 8GB of RAM compared to 12GB so I chose this laptop because 8GB isn't enough if you truly want to multitask but for most people this is just enough so if you don't want to spend the time to upgrade the the hard drive go with HPE but for any type for upgrades HP is the worst because they either solder on the memory or they make reaching the hard drive or memory difficult without some type of skill involved but this laptop is truly simple to upgrade, no hidden screws or anything like that which I loved. The screen is amazing and beats out most 1000+ dollar laptops I have seen so that is something you can truly enjoy about this; most laptop have a matte screen and blur colors but this laptop does not and with IPS included the viewing angles are truly amazing and the color quality far exceeds what I ever expected. I will note I upgraded from a four year old HP Envy laptop so I know what HP does and I don't like them or laptop anymore simply because they make upgrades super difficult and this laptop has an open M 2 slot so you can leave the existing hard drive in place and just use an M.2 SSD to make the speed of this laptop out of this world and if you know have some skill you can upgrade this laptop to 16GB of RAM with little effort. I would fully recommend this laptop to almost everyone but really consider upgrading the hard drive because it will make this laptop truly worth it and the process is simple.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pleased With My Purchase

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    Posted .

    I purchased this laptop to replace a Toshiba I had been using primarily for work for several years. I do photography for an Autogroup, processing and uploading about 600-1000 high resolution photos each day. I have been very pleased with he way this ASUS 2 in1 performs. It uses a newer generation Intel i5 core processor than my old laptop and has 12GB of DDR4 Ram verses 8GB in my previous laptop. The performance is good and I don’t have an issue with the boot up speed or the speed of launching applications. Overall I feel this is a good workhorse laptop and a good value for the money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ggood computer for personal or business

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    My oolder asus, bought in 2011 was in need of replacement. I had a very good experience with it so i chose to keep with that brand. I have been very happy so far. I havent gotten completely used to a touch screen yet but like the option ofbhaving it. The increased memory and processor speed compared to my old model has been great. The onebthing it didnt have was a dvd drive, whuch i use because i still purchase cds and manage my music files but it was a simple and inexpensive remedy

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    This is not a "desktop replacement" laptop

    Posted .

    Had it for three weeks. Top off, it's important to note: - This is a convertible laptop, meaning it's more a hybrid tablet. Once you find that out (I purchased it lusting for an iPad Pro, and to my delight, found I already owned a more powerful similar device lol): - Battery is internal. Want to reset from a naughty problem? Screw off bottom cover and disconnect battery cable for a minute. - RAM is not easily reachable, HDD is (and there is an M.2 slot) - Only 2 USB ports, and they're on opposite sides of the laptop (problem if you have a 2 USB device, such as a CD/DVD/BluRay player or some HDD external units) - No Ethernet jack - No CD/DVD/BluRay - Scratches EASILY, especially bottom cover So, if you're like me, I had to buy like $150 in extra drives, adapters, hubs, etc. Good things: - Cute - Great speakers - Battery life is OK - Touchscreen is OK, could be more precise - Good screen, at least visually - Performance is good, 8th gen Kaby Lake refresh: you get four cores, eight threads. i5 I believe is no big compromise with i7's. - Easily upgrade your HDD, and has m.2 slot so you can keep your big old 2.5" drive (but manual doesn't say how long the m.2 drive has to be). There are no deep tech manuals, and no disassembly videos yet on Youtube, so you're flying solo. RAM is not easily reachable and I suppose is underneath the battery (just a guess). Could not remove the battery easily, so I just stuck with replacing the HDD with a SATA SDD (altough I recomend an m.2 drive to retain storage capacity, but I could not find on the manual what the m.2 drive length should be). Bottom cover easily screws off to access internals, at least part of them. I've thought about returning it. I'm more of a power user on the run. Please be delicate on the hinges, as with all laptops this is a weak spot, but on these 360º convertibles, even more so. Open and close by center not by sides (or grasp both sides, never just one).

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Laptop PC

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    Replaced a nearly 5 year old Toshiba laptop with this one,and am very pleased with the purchase. I liked the Toshiba just fine, but it was showing it's age. This Asus has the latest generation processor, plenty of RAM, large HDD, and a very good display. Performance was fine right out of the box, but adding an M.2 SSD for OS and apps put this thing over the top! The M.2 connector on the MB, and the fingerprint reader were two features that set the Asus above some of the others I looked at. So far I couldn't be happier.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Just what I wanted!

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    I need a no frills machine that can deliver for business work...gaming isn't my thing and I didn't want a lot of fluff. This meets my criteria and performs as expected. I especially like the 2 in 1 feature and having the ability to use the touch screen. Easy set up, solid unit. Very happy.

    I would recommend this to a friend
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