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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 546 reviews

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88%
would recommend
to a friend

Customers are saying

Customers frequently mention the positive aspects of the 2-in-1 touch screen, gaming capabilities, price, processor, storage, and performance of the laptop. Some users find the laptop to be a bit heavy and have concerns about battery life. Additionally, a few customers are not fans of Windows 10 and find the laptop to be a fingerprint magnet.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 13 Showing 241-260 of 546 reviews
  • Rated 4 out of 5 stars

    Good product overall, I would recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product has good specs and good looks. I like the versatility of the tablet feature, though I rarely use it. Also the option of using a discrete video card is also nice.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great, fast computer that doubles as a tablet. The only thing that I wish could be different, is having the same specs but just a bit smaller. Petty I know. First world problems.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice laptop for the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for a laptop that could hold a ton of professional grade photos and also be able to run large editing programs. This did the job and is affordable. Happy w the purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Touch screen

    Rated 5 out of 5 stars

    Great buy. Lots of special features.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased open box so the price was right. Wanted a touch screen and was pleased to find all my wish list in one full sized laptop/pad. Was thrilled it had a DVD player.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    going on 3rd exchange

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the Asus laptop in november as a replacement for a 6 year old hp pavilion laptop. the first one I got was dead out of the box, wouldnt power up. I took it back and they exchanged it for me with no problems. Now that im getting into this new laptop and setting it up I am finding that I get a "display driver has stopped working and has recovered, windows 8.1". This laptop came with the intel bundle which included some software and some games. The same bundle comes with the i3's with 4gb ram so why would it keep crashing this beast of an i7 with 12gb ram? The games crash it, scrolling my facebook feed crashes it. Ive talked to geek squad and Asus tech support and no one can get this laptop to work properly. Ive reset the laptop and put hours into setting it back up and hours on the phone to find that nothing has worked. Geek squad said "you got 2 of these and they dont work, common sense says get something else", Asus said I can exchange it at best buy or mail it to them for them to look at in the California facility. Im getting ready to exchange it for the 3rd time and if they new one doesnt work properly im going back to an HP. Does anyone know of a fix for this? Ive heard its the laptop, ive heard its windows 10.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great as a 2 in 1 lap top

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very clear pictures and easy to use. I did exchange it though, only because it was too heavy as compared to others. If I were going to use it only on a desk, I would have kept it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good laptop!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have enjoyed the large screen, the backlights on the keyboard, and the separate keys for numbers. It also has a slot for a CD.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best laptop audio available, I can finally hear music and YouTube videos, like a mini home audio with external speaker though the cord could be longer, hopefully extensions available but not crucial issue.

    I would recommend this to a friend
  • Pros mentioned:
    Gaming, Speed

    Rated 5 out of 5 stars

    Great bang for the buck

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm very pleased with this laptop. Even plays AAA game titles at lower resolutions but still playable in my opinion. Very very fast with normal day to day tasks.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had some stutters with the computer since I purchased it. The screen locks up frequently and I get a drive error. Geek Squad seems to have remedied the issue for now.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 3 out of 5 stars

    Just ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I replaced a 4yr old HP powerhouse and do not see much improvement in processing power. 2n1 option and touch screen are awesome.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laptop does everything I need it to. 4 star rating due to original purchase failing from a Windows malfunction which could have been fixed with a Windows boot cd or usb.

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Touch screen

    Rated 4 out of 5 stars

    Very nice product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like the speed and memory. Easy to use and especially like the touch screen capability.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Solid build great for basic gaming

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer I love it... it totally would recommend this computer to all of my friends and family. In fact this is my second one. They have been great to me...

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    it's a good purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This notebook is pretty quick. The added memory is good for most applications. Charge time is average as well as battery life. It's constructed pretty well.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Easy to setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The setup was easy and programs seemed to load easily. most of my issues are concerned with learning win10, but the machine seems to do what i ask it to.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Bought for photoshop but crashes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I specifically bought this computer to use it for photoshop . I haven't used it for anything but photoshop. It frequently crashes. Other than crashing while using photoshop, the colors are good, I like the touch screen. The windows took some getting used to, until I found the right settings. It's really a little heavy to use the tablet feature, to like carry it around like a tablet. It is more like a laptop than a tablet. Therefore, I believe it's a bit pricey.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Power and speed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer has more to offer than I was expecting. I primarily planned on using it for media (photo/video), and so far the computer has been awesome. I still need to learn some of the features of Windows 10, but so far it's great.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Asus 2-1

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonder device. Excellent layout. Just not what I was needing from a computer at the moment. I already have a tablet so i ended up purchasing a Mac.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is the best compromise you get. Both a great tablet, and powerful i7 processor. The battery can last 6+ hours watching movie. No computer fan = avoid dust to get in.

    I would recommend this to a friend
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