Customer Ratings & Reviews
- Model:
- ROG CETRA True Wireless
- SKU:
- 6541827
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers admire the ROG CETRA True Wireless In-Ear Gaming Earbuds for their exceptional sound quality, comfortable fit, and impressive battery life. Many appreciate the low-latency mode, ideal for gaming, and the convenient compatibility with various devices. However, some users found the touch controls challenging and experienced occasional connection issues. A few also noted that the bass could be improved.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Bass
They do produce audio.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased these on a whim thinking they might be as good as my over the ear headphones, not so much. First off they connected to my phone and desktop pcwithout any trouble whatsoever. The phone app was easy to use, but sadly armoury crate on the pc did zero for these. I could pnly use windows sertings to adjust the sound on the buds (treble bass ect.). The sound that came out these was as small as the earbud itself, I was not impressed at at. Zero bass even from the bass boost on the app. They crackled and sounded almost like a tin can. To be honest they need some refinement then they could be a replacement for both over the ear and you normal phone earbuds. Right now these can't hold a candle to even mid-grade Anker buds that are $20 less. I did not test the sound latency on gaming due to the audio being so bad there was really no point as I am not keeping these. I hope this helps and I would not recommend this first generation but perhaps the next.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Woolyshorts,
It is really unfortunate to hear that the ROG Cetra True Wireless earbuds did not live up to your expectations. Based on your description it sounds like you received a defective pair if the settings do not affect the sound quality. We recommend returning this product for a replacement or refund to Best Buy. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2308010828-0007" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
- Pros mentioned:Sound qualityCons mentioned:Bass
Decent, but would buy something else
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The quality is great. They simply look cool, but are very subpar. Noise cancellation is decent enough. I dont like how low the volume feels. The clarity is there, but no bass at all.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Daniel,
We appreciate you sharing your feedback on this model and would like to apologize for the issues you're experiencing. We take customer satisfaction seriously and strive to make every purchase experience with us a positive one. We will be letting the related department know about the issues you are experiencing for continuous improvements to the product line.
We do stand behind our products and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2308010828-0012" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Cons mentioned:Bass
SOUNDS CHEAP, TINNY LIKE 8 DOLLAR EARBUDS.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I looked at the good 5 star reviews on these earbuds, and decided to give them a try, i purchased them and tried them out, disappointed the sound quality is very bad tinny sounds like a cheap $8 pair of cheap earbuds, bass is distorted absent bluetooth drops out, apple ios app missing virtual surround and bass boost, did do latest firmware update, same thing, i have 4 other earbuds and sound much better then these and cheaper, i strongly advise not to buy these earphones, my guess 5 star on these earbuds are fake, trust me do NOT buy these earbuds.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Mark.
We sincerely apologize for the issues you've faced with the ROG CETRA True Wireless In-Ear Gaming Earbuds and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our Product Team for review.
Please allow us to make your experience with ASUS a better one. Based on the issue described, we recommend restoring the factory settings of the Gaming Earbuds. The following FAQ below provides the troubleshooting steps. If you require further assistance, please contact our support team at https://www.asus.com/us/support/CallUs.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2302000808-0019" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/us/support/faq/1048517/
- Cons mentioned:Bass
Barely for gamers
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted to like these. Muffled aound, meh bass, not intuitive to pair with a phone. All in all, ROG should do better
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Gregariouskhan,
It is really unfortunate to hear about your disappointment with this product. We understand that this is not what you expected, and we sincerely apologize for that. We take customer satisfaction seriously and we want to make sure that you are happy with your purchase. We do stand behind our products and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2305088665-0004" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support