Customer Ratings & Reviews
- Model:
- ROG CETRA True Wireless
- SKU:
- 6541827
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers admire the ROG CETRA True Wireless In-Ear Gaming Earbuds for their exceptional sound quality, comfortable fit, and impressive battery life. Many appreciate the low-latency mode, ideal for gaming, and the convenient compatibility with various devices. However, some users found the touch controls challenging and experienced occasional connection issues. A few also noted that the bass could be improved.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Pairing
Must have for Asus ROG Ally owners.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love 'em. I'm the kind of guy that doesn't want Samsung buds because I don't really listen to music other than in my car, and I definitely don't need Apple Air Pods because I don't use an iPhone, but do I need to hear my game while I'm on the go? You bet. This is the perfect ear buds for the Asus ROG Ally. Matching design just feels oh so right. It does kind of suck that it doesn't seem to pair with anything else other than the ROG Ally. I haven't really tried to much, but was in a situation where I left my over ear head phone I would wear for watching TV Shows / Movies on my Samsung Tablet, so I wanted to use these earbuds, but they would not seem to pair with my old Samsung Galaxy Tab S5, but it is able to connect to my Samsung Galaxy Z Fold 4 with a download of the Armory Crate from the Google Play store.
I would recommend this to a friend - Pros mentioned:Sound qualityCons mentioned:Pairing
Not bad, but maybe a little too pricey
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Audio quality and noise cancelation are both decent but not great. Not super comfortable but not uncomfortable either. Can be somewhat difficult to use for calls since it does not isolate outside noise well. Pairing with my phone can be a bit tricky sometimes. I have used it on my gaming PC as well with roughly the same experience/takeaway. Perfectly content for the $65 I spent when I found it on sale, but probably would have been disappointed if I had paid the full $100.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you for sharing your experience with the ROG CETRA True Wireless In-Ear Gaming Earbuds, and we apologize for the problems you've encountered. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions. It is greatly appreciated that you have provided us with your feedback, which our Product Team will review to enhance the product line.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2308010828-0034" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Cons mentioned:Pairing
Five below sound quality.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are okay but they're not worth the price of $69. The song quality is no better than a pair you would get for $8.95 at 5 below. I really wanted to like these after reading the other reviews. It's hard to believe some of these other reviews gave them a four-star. They had some bass, but the mid and High end frequencies were muffled.Also, it was difficult to pair these. Definitely will be returning.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Cdel,
Thank you for sharing your comments on the ROG CETRA True Wireless Gaming Earbuds. We understand that they didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. Our top priority is providing our customers with high-quality products, and we'll forward your feedback to our team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2302005024-0020" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Cons mentioned:Pairing
Actual garbage being sold for $100
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Literal garbage being sold for $100. These things are so bad. Plastic case is cheap and sad. Earbud quality is awful. Five years behind current earbuds. And the real fun part is spending 45 minutes trying to get them to pair for every 5 minutes of enjoyment.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Elinor,
It is regrettable to hear about your disappointment with this product. We understand that this is not what you expected, and we sincerely apologize for that. We take customer satisfaction seriously and strive to make every purchase experience with us a positive one. We will be letting the related department know about the issues you are experiencing for continuous improvements to the product line.
We do stand behind our products and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2302000808-0006" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support