Customer Ratings & Reviews
- Model:
- ROG CETRA True Wireless
- SKU:
- 6541827
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers admire the ROG CETRA True Wireless In-Ear Gaming Earbuds for their exceptional sound quality, comfortable fit, and impressive battery life. Many appreciate the low-latency mode, ideal for gaming, and the convenient compatibility with various devices. However, some users found the touch controls challenging and experienced occasional connection issues. A few also noted that the bass could be improved.
This summary was generated by AI based on customer reviews.
Disappointed in quality
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these to use along with my ROG 7 phone. First off I couldn't use these on the go because they kept falling out. I tried the tips provided but nothing helped. The real problem started a month ago. I started getting static on the left earbud. I tried different settings and even tried a different phone. I tried letting the battery die and then recharged them. I need to contact asus for service.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Raulf Maulf,
We sincerely apologize for the issues you've faced with the Gaming Earbuds and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one. We recommend contacting our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2302000808-0011" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Sound quality
Has big issues with multiple devices around
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I unfortunately decided that gaming based earbuds could be used for day to day uses like any other, I was wrong. Once you are connected to a device, if you even attempt to use any other device that unfortunately has the ASUS bloatware software, it will try to connect to it. The problem is that it does this even while already connected to a device. This means that if I dare try to use my phone (with bluetooth off btw) while I'm connected to my laptop, it will instantly break the connection (yes, I turned off quick c onnection). My new Windows 11 laptop can't process what happens, and it usually greys out the bluetooth setting entirely. MAKING IT UNUSABLE UNTIL RESTART (even with any Windows troubleshooting) Maybe mine are defective, I hope so, as I wouldn't want this on even my worst enemy. ALSO, in a classroom, god forbid it will try to connect to every persons device all at once, even when closed. This has happened numerous times and eventually started to become humerous seeing everyone mention it. At home, I'm sure it's a great device. You bring it around anyone else, and it's terrible. Sounds good as an earbud, though.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We sincerely apologize for the issues you've faced with the ROG CETRA True Wireless In-Ear Gaming Earbuds and the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm. Please allow us to make your experience with ASUS a better one.
Based on the issue described, we recommend restoring the factory settings of the Gaming Earbuds. The following FAQ below provides the troubleshooting steps. If you require further assistance, please contact our support team at https://www.asus.com/us/support/CallUs.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2302000808-0021" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/us/support/faq/1048517/
Buy at your own risk, good when it work
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had it for about 3 month stop charging schedule a geek squad repair and was turn down say i had to go to manufacture for service. Call them was sent around thier phone service and was hang up on. Went to website of ASUS and was referred back to best buy. Call best buy conect me back to ASUS an although it was under the one year warranty does not cover shipping to get repaired so its a good time wasted and now i have to wait even long for it to go back to them and come back. Works long enought to past best buy return and exchange policy but makes it hard to deal with ASUS service. Aslo one year warranty dose not cover you shipping it to them
No, I would not recommend this to a friend- Cons mentioned:Connection
Better options available.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had these paired with a ASUS Gaming laptop and returned them both. These headphones only connect if the right ear bud is in and if the case is open. Once the case was closed, they would disconnect. When they were connected (case open), the sound quality was horrible.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Tatufrank,
We sincerely apologize for the issues you've faced with the ROG CETRA True Wireless Gaming Earbuds and for the inconvenience caused. What you've experienced was not intentional or representative of our brand. Our top priority is providing our customers with high-quality products, and we'll forward your feedback to our team for review.
Although you returned the earbuds, we stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2302000808-0029" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Trash - Very disappointed.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It seems Asus is now in the business of making low quality products. I STRONGLY suggest disabling the iOS mobile app from being able to use cellular data. Asus being a chinese company will be mining your mobile activity 100% certain. It is extremely annoying app settings do NOT save. There's no onboard memory. To apply custom equalized settings you'll have to connect to Bluetooth and then connect the app as well and wait until the app loads the settings. The earbuds do not fit well, regardless what size I try. Battery does NOT last 4 hours at all. The most I've gotten out of them is 3.5 hours of continuous use. Last, the left earbud does NOT charge to 100%. The most I've seen it charge is 85%. Asus used to make good products but not anymore.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Nicknamesareuncessary,
Thank you for sharing your comments regarding the ASUS ROG CETRA True Wireless In-Ear Gaming Earbuds. We understand that they didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. Our top priority is providing our customers with high-quality products, and we'll forward your feedback to our team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2302000808-0030" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Cons mentioned:Bass
SOUNDS CHEAP, TINNY LIKE 8 DOLLAR EARBUDS.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I looked at the good 5 star reviews on these earbuds, and decided to give them a try, i purchased them and tried them out, disappointed the sound quality is very bad tinny sounds like a cheap $8 pair of cheap earbuds, bass is distorted absent bluetooth drops out, apple ios app missing virtual surround and bass boost, did do latest firmware update, same thing, i have 4 other earbuds and sound much better then these and cheaper, i strongly advise not to buy these earphones, my guess 5 star on these earbuds are fake, trust me do NOT buy these earbuds.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Mark.
We sincerely apologize for the issues you've faced with the ROG CETRA True Wireless In-Ear Gaming Earbuds and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our Product Team for review.
Please allow us to make your experience with ASUS a better one. Based on the issue described, we recommend restoring the factory settings of the Gaming Earbuds. The following FAQ below provides the troubleshooting steps. If you require further assistance, please contact our support team at https://www.asus.com/us/support/CallUs.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2302000808-0019" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/us/support/faq/1048517/
- Cons mentioned:Controls
Disappointed and will be returning
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't like these. I think ASUS sometimes get us with throwing ROG on it and we think it's got to be good for games. The ANC on these is sub-par, the Bluetooth audio lag was out of control unless you engage gaming mode. Impossible to watch video content or game with the standard amount of audio delay. They should just make gaming mode the default. I also found the controls to be quite difficult. I expected some sort of better integration with Armoury Crate software being as these are ROG branded but found no added functionality there. They are an ok pair of BT headphones if they were $50 but not $100. I will be returning these.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Garret,
It is really unfortunate to hear about your disappointment with the Gaming Earbuds. Please accept our humble apologies for the inconvenience caused. This is definitely not the kind of quality to expect from ASUS products and it is not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. We understand that you have returned the product, but we will forward your feedback to our Product team for review. We do stand behind our products and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2302000808-0005" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Cons mentioned:Connection
Sounds quality and connection issues
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hooked these up to my pc as they were called “gaming earbuds” but honestly theyre only good for music. Game audio is super muffled and tinny, all volume levels had to be changed and I couldnt find the sweet spot. They also disconnected constantly which was a huge issue.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear ItzDoubts,
We sincerely apologize for the connectivity issue you've faced with the ROG CETRA True Wireless In-Ear Gaming Earbuds and the inconvenience caused. Based on the issue described, we recommend restoring the factory settings of the Gaming Earbuds. The following FAQ below provides the troubleshooting steps. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2302000808-0025" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
ROG Cetra True Wireless Wireless Gaming Headset Instructions and Q&A - https://www.asus.com/us/support/faq/1048517/
- Cons mentioned:Connection
Not any good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would not recommend these at all. So many issues. One the connection happens in case. Two the left won’t stay charged. Resetting didn’t help. ASUS couldn’t address the issue and claimed they were faulty. Not impressed with them at all.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Yopapa,
We sincerely apologize for the issues you've faced with the ROG CETRA True Wireless In-Ear Gaming Earbuds and for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. Based on the issue explained it seems the Earbuds are defective. If you are still within the return window, we recommend contacting the place of purchase for an exchange or return. Please rest assured that if you cannot gain resolution when contacting the place of purchase, we will be glad to provide further assistance.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2302000808-0022" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Disappointing.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can't think of one thing that i enjoyed about the experience I've had with these earbuds. Armoury Crate is a disaster, it doesnt matter which sound preset you choose or how you modify the sound settings. Something is always missing behind a wall of sloppy sound. At times, it felt like I was listening to a pair of dollar store earbuds through a straw. Other times, it just sounded like I was listening to someone playing music on XBox Live during the 360 days - distorted cloud of noise. I honestly can't even say that I made it to do any gaming with these as I couldn't make it that far. I understand that these are older, but they should still sound decent. Do not buy these, you'll be sad that you did. These are going back tomorrow.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Comrade,
We sincerely apologize for the issues you've faced with the ROG CETRA True Wireless Gaming Earbuds and for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Our top priority is providing our customers with a high level of satisfaction, and we'll forward your feedback to our Product Team for review.
Although you have returned the earbuds, we do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2302000808-0020" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Stopped working
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I used them twice and put them in a drawer for a few months. Went to use them and they are dead. They won’t charge anymore. Giant waist of money. They worked good the literal 2 times I used them. Would not recommend.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Nfisher1992,
We’re sorry to hear that your ROG Cetra True Wireless Gaming Earbuds are no longer functioning as expected, and we sincerely apologize for any inconvenience this may have caused. To further investigate this problem, we recommend contacting our support team directly at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2302000808-0032" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
DO NOT PURCHASE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.terrible sounds quality compared to even dre beats earbuds. Rog has a LONG way to go before they can compete in this lane
No, I would not recommend this to a friendDon’t bother
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Major latency issues. They are no better than AirPods and aren’t worth the price, even at a hefty discount. I’ll be returning these as soon as I have a chance to. If you want to use the microphone on these, the sound quality of everything goes from decent, to speaker phone quality
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear TheBestOutWest,
Thank you for your comment.
We do understand your disappointment with the product and the inconvenience this may have caused if you are experiencing latency and audio quality issues. To resolve this issues, check if your PC or device supports the ROG Centra. If it does meet requirements, ensure you configured sound using the most current Armoury Crate version posted at: https://rog.asus.com/headsets-audio/in-ear-headphone/rog-cetra-true-wireless-model/helpdesk_download/ . Additionally, ensure the PC or device OS is up to date. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel ASUS Customer Loyalty
Ear buds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Junk. Was delayed twice and once i received them the left bud will not power on and the right bud goes dead fast.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear William H,
Thank you for sharing your experience with the ASUS ROG CETRA True Wireless earbuds. We sincerely apologize for the delays and the issues you've encountered with the product. A non-functioning left earbud and rapid battery drain on the right are not the level of quality we aim to deliver. We hope you were able to return the defective unit to your retailer for a replacement.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2302000808-0033" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Cons mentioned:Pairing
Actual garbage being sold for $100
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Literal garbage being sold for $100. These things are so bad. Plastic case is cheap and sad. Earbud quality is awful. Five years behind current earbuds. And the real fun part is spending 45 minutes trying to get them to pair for every 5 minutes of enjoyment.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Elinor,
It is regrettable to hear about your disappointment with this product. We understand that this is not what you expected, and we sincerely apologize for that. We take customer satisfaction seriously and strive to make every purchase experience with us a positive one. We will be letting the related department know about the issues you are experiencing for continuous improvements to the product line.
We do stand behind our products and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2302000808-0006" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Nah….
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Out of the box and connected to iPhone, OK not GREAT Dosnt sound like 100$ ear honey…. Connect to my PC and quality want IN THE TRASH…. Static noise and just overall BAD EXPERIENCE, I don’t want to BLOAT MY PC WITH ARMORY CRATE just to have an EQ to SOMEWHAT fix the problem, NOT WORTH THE TIME NOR FRUSTRATION….
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear StonyBologner,
Thank you for sharing your comments regarding the ASUS ROG CETRA True Wireless In-Ear Gaming Earbuds. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. We are committed to providing our customers with the highest-quality products and we will forward your review to our Product team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at customerloyalty@asus.com and include the case number "N2302000808-0027" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Fit
Trash
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Feels great in the ear but wouldn’t work with my desktop i basically had to have my ear on my computer to just to hear anything
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Kevin,
We certainly understand your disappointment with the product. We certainly value your feedback on this matter, and I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. If you need any assistance, feel free to contact me at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case, and I will help you to the best of my abilities. I am here to assist our customers with our products and am dedicated to bringing resolution to all issues that they may come across. Your case for reference is [N2302000808-0014] for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky.S
ASUS Customer Loyalty US Support
High Dissapointed
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was looking forward to a wireless gaming earbuds and the sound quality reminds me of a headert from 20 years ago. Even after messing with it in Armory, the quality is 4/10. Not worth the price.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Matthew,
Thank you for sharing your comments regarding the ASUS ROG CETRA True Wireless In-Ear Gaming Earbuds. We understand that the quality of the product didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. We are committed to providing our customers with the highest-quality products and we will forward your review to our Product team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2409027471-0006" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Cons mentioned:Controls
Laggy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not that great, lag is bad, the controls are not the greatest, sound quality is ok
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Guy J,
We sincerely apologize for the issues you've faced with the ROG CETRA True Wireless In-Ear Gaming Earbuds and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. It is greatly appreciated that you have provided us with your feedback, which our Product Team will review.
Please allow us to make your experience with ASUS a better one. Based on the issue described, we recommend restoring the factory settings of the Gaming Earbuds. The following FAQ below provides the troubleshooting steps. If you require further assistance, please contact our support team at https://www.asus.com/us/support/CallUs.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2302000808-0012" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/us/support/faq/1048517/
- Pros mentioned:Sound quality
pain
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is amazing when you figure out all the random BS you need to do to get them to work. HURTS to wear
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Keith H,
It is regrettable to hear about your disappointment with this product. Please accept our sincere apologies for the difficulties you experienced. We take customer satisfaction seriously and strive to make every purchase experience with us a positive one. We will be letting the related department know about the issues you are experiencing for continuous improvements to the product line.
We do stand behind our products and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2302000808-0007" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support