Customer Ratings & Reviews
- Model:
- ROG CETRA True Wireless
- SKU:
- 6541827
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers admire the ROG CETRA True Wireless In-Ear Gaming Earbuds for their exceptional sound quality, comfortable fit, and impressive battery life. Many appreciate the low-latency mode, ideal for gaming, and the convenient compatibility with various devices. However, some users found the touch controls challenging and experienced occasional connection issues. A few also noted that the bass could be improved.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Great Earbuds, Bad Design.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful Sound Earbuds for Gaming. Great surround and a Gaming mode for more In-Depth listening. The issue is it is super sensitive to its modes and can easily switch from noise cancelling to light to ambiance by just rubbing your ear the slightest. It’s Play/Pause feature is also annoying as it goes between whatever you last were listening to, and is just as sensitive. So one close touch and you will be hearing your random youtube video from 5 hours ago playing in a serious moment. Battery life is also what kills me. They advertise as quick charge and long lasting, but every game session i’ve been into with full charge, they only last for 3-5 hours. (5 is pushing it more towards 3/4) The case is annoying as well as you’d assume an auto awake/on when out and auto sleep/off when in the case. I’ve unfortunately had numerous times where it would just still be on (Case fully charged/charging so no reason it wouldn’t turn the headphones off) while in its case and vise versa. Wonderful Earbuds, but I wish it had a more button feel on the stems or something for easy adjustability so you don’t go through a minute of rerouting back to heavy noise cancelling. Or even because you touched it once and having a random song play. Also a better case system to have those auto features. The sound and responsiveness is amazing, but it just lacks basic physical features that make it so frustrating to use. (ALSO A PROPER WAY TO IDENTIFY THE CASE’S BATTERY HEALTH PLEASE) If you are a serious gamer who are tired of clunky overheating headphones though, this is a great deal if you can bear the minor physical annoyances. Valorant/Apex/CSGO/R6/COD are great examples of games this thrives in and many more.
I would recommend this to a friend - Cons mentioned:Pairing
Five below sound quality.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are okay but they're not worth the price of $69. The song quality is no better than a pair you would get for $8.95 at 5 below. I really wanted to like these after reading the other reviews. It's hard to believe some of these other reviews gave them a four-star. They had some bass, but the mid and High end frequencies were muffled.Also, it was difficult to pair these. Definitely will be returning.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Cdel,
Thank you for sharing your comments on the ROG CETRA True Wireless Gaming Earbuds. We understand that they didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. Our top priority is providing our customers with high-quality products, and we'll forward your feedback to our team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2302005024-0020" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Sound qualityCons mentioned:Connection
Not the worst not the greatest not worth the price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not impressed with their performance in any capacity besides noise cancelling. They work so they get 2 stars but audio quality not great, they feel cheap, connection issues. the app seems gimicky.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Andre B,
We sincerely apologize for the issues you've faced with the ROG CETRA True Wireless In-Ear Gaming Earbuds and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. Customer satisfaction is our top priority. It is greatly appreciated that you have provided us with your feedback, which our Product Team will review.
Please allow us to make your experience with ASUS a better one. Based on the issue described, we recommend restoring the factory settings of the Gaming Earbuds. The following FAQ below provides the troubleshooting steps. If you require further assistance, please contact our support team at https://www.asus.com/us/support/CallUs.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2302005024-0014" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/us/support/faq/1048517/
- Pros mentioned:Sound qualityCons mentioned:Connection
Works great for phone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is amazing. Connection was great for my phone. Would not connect to 2 computers. It would sync and show. Connect and disconnect. Returned them as i wanted something more versatile. But overall quality is great.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Ryan,
Our sincere apologies for the connectivity issues you have experienced with the Gaming Earbuds and the inconvenience this has caused you. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Our goal is to ensure every purchase is a positive experience. We appreciate your feedback which will be reviewed by our Product team.
Although you have returned the product, we do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2302005024-0008" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Nice to look at but the sound isn't there.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ROG Cetra True wireless buds are a good idea done, well, mediocre. The look and feel is great. The lights and design complement the ROG Ally perfectly, which is the reason I bought them. Unfortunately, though, lights don't make great earbuds. Setup was easy enough, but the sound just wasn't there. I followed the instructions and used Dolby software on my Ally, but the sound was only slightly better than Gummi's from Dollar General. The item was returned.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Stevenc73,
Thank you for sharing your experience with the ROG CETRA True Wireless, and we apologize for the problems you've encountered. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be important, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our Product Team for review.
Although you have returned the Earbuds, we do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2302005024-0018" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
bad product
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The connectivity is not very good, they disconnect when you remove them from your ear, but when you put them back in your ear they do not synchronize.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Carlos S,
Thank you for sharing your experience with the ROG Cetra True Wireless In-Ear Gaming Earbuds. We're sorry to hear about the connectivity issues you've encountered, especially with synchronization after removing and reinserting the earbuds.
To help resolve this, we recommend restoring the earbuds to their factory settings. This can often correct pairing and synchronization issues. For detailed steps, please refer to the FAQ guide linked below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2302005024-0023" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
ROG Cetra True Wireless Wireless Gaming Headset Instructions and Q&A - https://www.asus.com/us/support/faq/1048517/
Battery life not very good.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product itself was good quality and worked as intended. Only issue was the battery life was terrible. Felt like every time I turned around they needed charged.
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Do not recommend
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Earbuds have good quality but microphone is probably the worst thing out in the world. Nobody can ever hear me, not even in regular phone calls.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We do understand your concern regarding the issue with the audio and the inconvenience this may have caused.
To resolve the sound problem, please verify if internet service is working properly and stable since poor internet connection while streaming video/audio online will definitely affect the audio quality. Also, please verify if the laptop is running with the most current Windows and audio driver update.
Should you need further assistance, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Good looks,bad QC.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the spelled charging, and the led accents on the buds. The buds(left) stopped working in less than a month.
No, I would not recommend this to a friendJust okay, when they work.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall I'm pretty disappointed in these earbuds. I have an ROG Ally and bought these thinking they would pair well with the Ally but I was wrong. Overall these are not good quality earbuds, The look nice but feel cheap and the sound quality is just okay. I probably would have kept them if they worked reliably. Unfortunately, I was constantly losing the Bluetooth connection on the left ear bud and occasionally on both. Even when I was Holding the Ally 2 feet from the ear buds they would still lose connection. I tried updating and reinstalling the Bluetooth drivers on my Ally to see if that was the issue but nothing fixed the issues. So these will be returned for another option.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear CheeseHeadSLC,
We certainly understand your disappointment and the inconvenience this may have caused.
All ASUS products undergo intensive quality control testing and inspections. The ROG Cetra works perfectly with the ROG Ally, the unstable wireless connection is a random problem.
If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Could be better
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I give these a 2 satr because they are not that great. Sound quality is cheap. Battery life is short and needs to be charged all the time. Would reccomend getting something different.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Nb1234,
Thank you for sharing your comments regarding the ASUS ROG CETRA True Wireless Gaming Earbuds. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. We are committed to providing our customers with the highest-quality products and we will forward your review to our Product team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2302005024-0021" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Fit
Big name little quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is terrible. They fit great and feel nice but the sound is like dollar store headphones
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Joshua M,
We sincerely apologize for the issues you've faced with the Gaming Earbuds and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We appreciate your feedback which our Product team will review to enhance the product line. If you require further assistance, please contact our support team at https://www.asus.com/us/support/CallUs.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2302005024-0012" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Sound quality
Not worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds great but only for single player games. once you start a party with someone the quality goes down drastically
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Logan,
Thank you for sharing your feedback on the Gaming Earbuds. We sincerely apologize for the issues you've faced and any inconvenience caused. This is not the quality of service we aim to provide and it is not a representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. We take customer satisfaction seriously and strive to make every purchase experience with us a positive one. Your feedback will be forwarded to our Product team for review in order to enhance the product line.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2302005024-0007" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Cons mentioned:Bass
Barely for gamers
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted to like these. Muffled aound, meh bass, not intuitive to pair with a phone. All in all, ROG should do better
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Gregariouskhan,
It is really unfortunate to hear about your disappointment with this product. We understand that this is not what you expected, and we sincerely apologize for that. We take customer satisfaction seriously and we want to make sure that you are happy with your purchase. We do stand behind our products and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2305088665-0004" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Eh...
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The armoury crate will constantly crash. NOT worth the money. Sony is better.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you for your comment.
We certainly understand your disappointment and the inconvenience this may have caused if Armoury Crate utility software, To resolve the issue, uninstall the preinstalled Armoury Crate and download the new version of the utility program posted at: https://www.asus.com/supportonly/armoury%20crate/helpdesk_download/ . Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Pros mentioned:Sound quality
Less than mediocre
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound but terrible microphone. People cannot underatand me unless I yell
No, I would not recommend this to a friend Uncomfortable and Flat
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After a fee min of using them my ears where hirting, I tried every ear adapter but still no comfort. The mic is very weak, well thats what my friends told me, and the sound quality was flat.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We sincerely apologize for the issues you've faced with the ROG CETRA True Wireless and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional. The decision to make a purchase can be important, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our Product Team for review.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2302005024-0017" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Asus
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For asus brand not what i expected wish they had more features
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Javier,
Thank you for sharing your comments regarding the ASUS ROG CETRA True Wireless In-Ear Gaming Earbuds. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. We are committed to providing our customers with the highest-quality products and we will forward your review to our Product team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2302005024-0019" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
These honestly have pretty bad sound quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I guess i was expecting more. My airpods put these things to shame in terms of sound quality. Yeah they have less audio lag but nowhere near what an xbox headest has. I dont understand why that is so hard to have lag free audio.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear shibbidydibbidy,
We certainly understand your disappointment with this product, We certainly value your feedback on this matter, and I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. If you need any assistance, feel free to contact me at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. , and I will help you to the best of my abilities. I am here to assist our customers with our products and dedicated in bringing a resolution to all issues that they may come across. Your case for reference is [N2306003028-0033] for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky,
ASUS Customer Loyalty US Support
Not that great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not very impressed. I bought these due to a sale but they felt tinny and felt very gameboy-like. I returned them and got galaxy buds pro instead.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Laura L,
Thank you for sharing your feedback on the Gaming Earbuds. We understand that the the design of the product did not meet your full expectations and we sincerely apologize for that as we do understand your concerns. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions. We will forward your feedback to our Product team for review.
Although you have returned the earbuds, we do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2302005024-0013" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support