Customer Ratings & Reviews
- Model:
- ROG CETRA True Wireless
- SKU:
- 6541827
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers admire the ROG CETRA True Wireless In-Ear Gaming Earbuds for their exceptional sound quality, comfortable fit, and impressive battery life. Many appreciate the low-latency mode, ideal for gaming, and the convenient compatibility with various devices. However, some users found the touch controls challenging and experienced occasional connection issues. A few also noted that the bass could be improved.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
If youre interested get it on sale
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like these earbuds. They produce decent sound. Noise cancelling is okay and has pretty good ambient sound feature. The problem I have with it is the case. I absolutely hate it! While the design looks distinctively unique, it also feels absurdly cheap and hollow. Opening the case almost always requires a 2nd attempt as it is just so weirdly shaped. Texture makes it even more difficult. Ive owned several buds and never had any of their case slip through my hands. Its like trying to handle a drenching bar of used soap thats been soaked in lube. Plugging in a USB C cable feels awkward because of, again, its odd shape. The charging tip doesnt fit nicely with the port, subpar penetration. Honestly, I booted my pc to review this mainly just to complain about that. Sound quality: 8/10 Noise cancelling: 7/10 Features: 9/10 Battery life: 9/10 Case: 1/10
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Kalamazou,
Thank you for sharing your comments regarding the ASUS ROG CETRA True Wireless In-Ear Gaming Earbuds. We understand that the quality of the case didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. We are committed to providing our customers with the highest-quality products and we will forward your review to our Product team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2308010828-0052" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Battery life, Latency
Decent
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a pretty cool device, but I would not recommend. I use it for my Legion Go and my Lenovo tablet. It has two different modes that change automatically. There’s listening to music/videos, and then there’s one for gaming. The battery last a decent amount of time, never had it die on me. It also connects Bluetooth/app. The cons of the device is that it’s expensive for the sound/mic quality. It also doesn’t plug into the ear as well, a little touch causes it to lose the placement in the ear.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear DangItsTaylor,
Thank you for sharing your experience with the ROG CETRA True Wireless In-Ear Gaming Earbuds, and we apologize for the problems you've encountered. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Our goal is to ensure that our customers receive the best products and services when making their purchase decisions. We appreciate your feedback which our Product team will review to enhance the product line. If you require any further assistance, don't hesitate to get in touch with our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2308010828-0038" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Comfort
Great earbuds. Terrible case
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfort level.......4/5 RGBs.....4/5 Case ergo 1/5 App interface......3/5 Phone app is required to change EQs I wouldve kept them but the case was so annoying to use i just couldnt. 2 hands to open the case? No thnx. Satisfying close but crappy open.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear TWeezyNDTraq,
Thank you for sharing your feedback on the Gaming Earbuds. We understand that the case did not meet your full expectations and we sincerely apologize for that. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Our goal is to ensure every purchase is a positive experience. We appreciate your feedback which our Product team will review in order to enhance the product line.
Although you have returned the product, we do stand behind our products and we continuously strive to improve our products and processes in order to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2308010828-0017" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Battery life, Sound qualityCons mentioned:Connection
Leaves more to be desired.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a bad earbuds to use for my gaming laptop. Comfortable. Reasons for 3 star is due to range, quality of mic, connection issues occasionally, and charger placement(weird shape so not all chargers work) Battery life is supprisingly good. Sound quality isnt half bad for its price. Works as intended but leaves more to be desired.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear PandaBOT,
Thank you for sharing your feedback on the ROG CETRA True Wireless, and we apologize for the problems you've encountered. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced is not intentional. The decision to make a purchase can be important, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Our top priority is providing our customers with a high level of satisfaction, and we'll forward your feedback to our Product Team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2308010828-0039" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Sound qualityCons mentioned:Controls
Good headphones but not great
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For $100 (or even less when on sale), these wireless "buds" are a decent package. The biggest thing here for the 3-star rating is the touch controls. They are so awkwardly placed; pushing the earbuds in your ear almost guarantees a button press, which means you either 1) disconnect Bluetooth or 2) pause or skip a song. The touch controls also barely work: play/pause/skip works on but turning on noise cancellation does not work consistently. Which sucks because active noise cancellation is literally the only featuee that can only be controlled by the headphones and not the paired device. Feels horrible to fumble with these controls while out on the move. Comes with three sizes of standard silicone ear fittings, but one ripped when trying to switch it out. The sound is good for the price. Made better if you use audio software in your Android (I don't recommend using these with Apple phones). The accent lights are not customizable. Does have "find me" features to play something when lost. Overall I like them but don't love them.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Maxwell,
Thank you for sharing your feedback on the ROG CETRA True Wireless Gaming Earbuds. We understand that the the design of the product did not meet your full expectations and we sincerely apologize for that as we do understand your concerns. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Our goal is to ensure that our customers receive the best products and services when making their purchase decisions. It is greatly appreciated that you have provided us with feedback, which our Product Team will review. If you require any further assistance, please contact our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2308010828-0036" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Latency, Sound quality
So uncomfortable but great performance
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, the delay for playing games is or making music is out of this world fast. There’s basically no delay. My biggest issue was that they are so uncomfortable, I mean my ears hurt to bad after wearing them for like an hour.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Hugpie,
Thank you for sharing your thoughts on the ASUS ROG Cetra True Wireless In-Ear Gaming Earbuds. We're pleased to know you’re enjoying the sound quality and seamless low-latency performance. We’re sorry to hear that the fit was uncomfortable during extended use, and we understand how that can affect your overall experience. Your feedback is appreciated and will be passed along to our internal teams for consideration in future product enhancements.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2308010828-0056" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Sound quality
Not good for PC gaming
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these for PC gaming, and they have a major problem that made me return them. They only connect via Bluetooth, which has a limitation: you can't have high-quality audio and mic at the same time. This means, if you use in-game voice comms on PC or console, the audio quality degrades to that of a phone call. It's a deal-breaker. I exchanged these for the Soundcore VR P10 earbuds (which are actually cheaper!). They are "made for Meta" and classified under VR, but they really should be marketed toward PC/console gamers as well. The key difference is that the Soundcore buds come with a 2.4ghz wireless dongle. This eliminates the Bluetooth problem, and allows you to use in-game voice comms with no audio quality loss. They work perfectly. These ASUS buds claim low-latency for gaming, which may mislead people (like me) into thinking they will work well for PC or console. But these are better suited for mobile/handheld gaming. I'm writing this review to save other people the trial and error I went through :) The sound quality of the ASUS buds is fantastic, to be fair, and the aesthetic is very nice. I love the way the lights look. They are good earbuds. They just didn't suit my needs.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Lacey M,
It is regrettable to hear about your disappointment with the Gaming Earbuds. We understand that it's not what you expected, and we sincerely apologize for that. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Our goal is to ensure every purchase is a positive experience. We appreciate your feedback which our Product team will review in order to enhance the product line.
Although you have returned the product, we do stand behind our products and we continuously strive to improve our products and processes in order to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2308010828-0016" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Sound qualityCons mentioned:Pairing
Not bad, but maybe a little too pricey
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Audio quality and noise cancelation are both decent but not great. Not super comfortable but not uncomfortable either. Can be somewhat difficult to use for calls since it does not isolate outside noise well. Pairing with my phone can be a bit tricky sometimes. I have used it on my gaming PC as well with roughly the same experience/takeaway. Perfectly content for the $65 I spent when I found it on sale, but probably would have been disappointed if I had paid the full $100.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you for sharing your experience with the ROG CETRA True Wireless In-Ear Gaming Earbuds, and we apologize for the problems you've encountered. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions. It is greatly appreciated that you have provided us with your feedback, which our Product Team will review to enhance the product line.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2308010828-0034" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Sound qualityCons mentioned:Controls
Don't fit for me, touch sensitive controls bad
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound great but even after trying all the tip sizes, they just don't stay in my ears for more that a minute. Constantly re-seating them. And the touch sensitive controls mean I'm constantly pausing ever time I need to adjust them.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jacob W,
Thank you for sharing your comments regarding the ASUS ROG CETRA True Wireless Gaming Earbuds. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. We are committed to providing our customers with the highest-quality products and we will forward your review to our Product team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2308010828-0045" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Sound quality
Goodish earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are good earbuds but the biggest downfall is the runtime compared to other brands that can run for eight hours or more these can barely make four hours. They are not plug and play you have to install the program to upgrade so the conectivity works. The quality is good they give you several inserts and the audio is not bad as long as they stay connected .
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear ChristopherR,
We certainly understand your disappointment with this product. We certainly value your feedback on this matter, and I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. If you need any assistance, feel free to contact me at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case, and I will help you to the best of my abilities. I am here to assist our customers with our products and am dedicated to bringing resolution to all issues that they may come across. Your case for reference is [N2308010828-0055] for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky.S
ASUS Customer Loyalty US Support
- Cons mentioned:Bass
They do produce audio.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased these on a whim thinking they might be as good as my over the ear headphones, not so much. First off they connected to my phone and desktop pcwithout any trouble whatsoever. The phone app was easy to use, but sadly armoury crate on the pc did zero for these. I could pnly use windows sertings to adjust the sound on the buds (treble bass ect.). The sound that came out these was as small as the earbud itself, I was not impressed at at. Zero bass even from the bass boost on the app. They crackled and sounded almost like a tin can. To be honest they need some refinement then they could be a replacement for both over the ear and you normal phone earbuds. Right now these can't hold a candle to even mid-grade Anker buds that are $20 less. I did not test the sound latency on gaming due to the audio being so bad there was really no point as I am not keeping these. I hope this helps and I would not recommend this first generation but perhaps the next.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Woolyshorts,
It is really unfortunate to hear that the ROG Cetra True Wireless earbuds did not live up to your expectations. Based on your description it sounds like you received a defective pair if the settings do not affect the sound quality. We recommend returning this product for a replacement or refund to Best Buy. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2308010828-0007" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
- Pros mentioned:Battery life, Sound quality
Decent ear buds.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is pretty good. But it keeps connecting like as if it was the first time connecting. The charger port isn't well placed. My charger cable doesn't fit as well as I'd like it to. But the charge is great if you can actually charger it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JordanBK,
Your feedback on this product is greatly appreciated. We extend our apologies for the issues you're experiencing. We take customer satisfaction seriously and strive to make every purchase experience with us a positive one. Your feedback will be forwarded to our Product team for review in order to enhance the product line.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2308010828-0015" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Comfort, Sound quality
Needs some work
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Needs some work. The earbuds are very comfortable and very easy to setup. The are definetly worth the price as long as your not trying to game with them. When using them to game there was a noticeable lag. The sound was perfect but it was about a half second lag.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Wrxguy84,
We appreciate your valuable insight on this product. Your feedback matters to us and helps us to improve our product. We are committed to providing our customers with the best possible experience. We will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and provide the case number "N2308010828-0002" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Sound quality
Not for gaming in my opinion
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound get the app and you can fine tune sound but latency blows when it comes to gaming
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Juan G,
Thank you for your feedback on the ROG Cetra True Wireless Gaming Earbuds. We’re glad you’re enjoying the sound quality and app features, and we apologize for any disappointment with latency during gaming. Your comments will be shared with our product team for further review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2308010828-0057" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Sound qualityCons mentioned:Bass
Decent, but would buy something else
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The quality is great. They simply look cool, but are very subpar. Noise cancellation is decent enough. I dont like how low the volume feels. The clarity is there, but no bass at all.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Daniel,
We appreciate you sharing your feedback on this model and would like to apologize for the issues you're experiencing. We take customer satisfaction seriously and strive to make every purchase experience with us a positive one. We will be letting the related department know about the issues you are experiencing for continuous improvements to the product line.
We do stand behind our products and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2308010828-0012" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
They do the job - beter on phone than computer
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These work well when I link them to my phone. Tried using them on my computer. There was a decrease in sound quality. Microphone works well enough on phone and computer. As far as battery life goes these last just over 3 hours before needing to be placed back in the charger. The worst battery life I've experienced in bluetooth earbuds
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear OrionstellarisVT,
Thank you for your feedback on the ASUS ROG CETRA True Wireless In-Ear Gaming Earbuds. We’re glad to hear they work well with your phone and that the microphone performs reliably. We’re sorry to hear about the reduced sound quality when used with your computer and your concerns about battery life. Your comments are valuable and will be shared with our product team.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at customerloyalty@asus.com and include the case number "N2308010828-0058" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Don't recommend
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working all of a sudden one day while playing a game
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Great for the gym but not for gaming
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sound great connected to a phone or tablet but connecting them to a computer is wayyyy different you have to download a app that will definitely give you a head ache it doesn’t sound great either
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Rylee,
Thank you for sharing your feedback on the ROG CETRA True Wireless Earbuds, and we apologize for the problems you've encountered. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our Product Team for review.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2308010828-0041" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Entering to win a $400 gift card
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looked cool enough, and I thought they would work with my VR Headset since they're for gaming, but I couldn't pair them. I also had a difficult time just getting them to stay in my ear. But that's probably user error since I don't typically wear that style. I ended up returning them. I can't really rate them good or bad.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Don H,
Thank you for sharing your comments regarding the ASUS ROG CETRA True Wireless In-Ear Gaming Earbuds. We understand that they didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. We are committed to providing our customers with the highest-quality products and we will forward your review to our Product team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2308010828-0043" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Sound quality
Sounds good, Feels bad
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for my sister for her to play her PC games with better audio. She says they sound good and don't have any issues with the audio or mic, but they aren't the most comfortable.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Will T Morr,
We appreciate you sharing your feedback on the Gaming Earbuds. Please accept our humble apologies for the discomfort of the product. We take customer satisfaction seriously and strive to make every purchase experience with us a positive one. Your feedback will be forwarded to our Product team for review in order to enhance the product line.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and provide the case number "N2308010828-0020" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support