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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 172 reviews

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  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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82%would recommend to a friend

Customers are saying

Customers are enthusiastic about the ROG Gaming Desktop's exceptional performance and powerful NVIDIA GeForce RTX 3080 GPU, frequently praising its impressive gaming capabilities and high-quality components. While the case design receives positive feedback, some users express concerns regarding the cooling system and the included RAM. A few customers also mention issues with the power supply, highlighting the need for potential upgrades.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 172 reviews
  • Rated 1 out of 5 stars

    DOA

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t waste your time buying “excellent” open box. We received this computer and it was DOA. Wouldn’t power up and let down my parter as this was their Christmas gift. Used to love ASUS, maybe not so much now.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      We're sorry to hear that you received the desktop dead on arrival and the inconvenience caused. This is not the quality of service we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. Please allow us to make your experience with ASUS a better one.

      Considering the description of the issue, it seems to be a defect. We recommend contacting the place of purchase for an exchange or return if you are still within the window. Please rest assured that if you are unable to gain resolution when contacting the place of purchase, we will be glad to provide further assistance.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2207014405-0019" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Gpu, Performance
    Cons mentioned:
    Cooling
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Good CPU and GPU

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Asus gaming desktop is a good choice for those who want a good CPU and GPU, but are willing to sacrifice their build in other areas. Comes with a beefy 3080 GPU and a i7 12700KF CPU. Both perfect for gaming. For starters, the setup was straightforward. Plug it in, connect your mouse, keyboard and away you go. You will have to download several updates and restart a few times. Once that is finished, you will be up and running. First thing you will notice is that the fan is incredibly loud and there is NO intake fan setup. In my opinion, this is bad. Now I did some testing with Overwatch and Fortnite and still got good performance at 1440P. The temperatures did get up to 100 C before throttling, however. Unfortunately, I was not able to test other games as my power button stopped working and I could not turn on the PC. I reached out to ASUS but did not receive a response. I plan on re-casing this computer anyway so it really isn't a big deal. Out of the box, you will be able to game at 1440P or 4K no problem. However, you might want to consider an all in one water cooler and adding a few fans. The case is pretty small and 3080 barely fits without hitting the glass so you may want to just re-case anyway. Overall it is a decent setup, but you will need to put in some work if you want to take it to the next level. However, should you want to use it as is, there is nothing wrong with that and I am sure you will be happy with it!

  • Rated 5 out of 5 stars

    Nice gaming computer for the PC gamer.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice gaming computer for the PC gamer. ASUS makes good quality parts for computers and this one did not disappoint. Fan can get a little loud at start up or heavy load.

    I would recommend this to a friend
  • Cons mentioned:
    Power supply, Ram

    Rated 1 out of 5 stars

    This computer blew up on me

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Power supply and cpu got fried the first two months.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear DayronU,

      I am sorry to hear about the unfortunate experience you had with this unit dying on you. I would recommend that you reach out to our support team to have this device serviced under warranty since it was purchased only 2 months ago, you can find the contact details linked below. We do value our customers and take negative customer service experience very seriously. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2210023407-0001" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.

      Best Regards,
      Leonardo
      ASUS Customer Loyalty US Support

      https://www.asus.com/us/support/callus Asus

  • Rated 5 out of 5 stars

    Performs as expected

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Performs as expected. I would recommend this system. I use it primarily for VR and have had no problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and responsive

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Starts up very quickly, loads in seconds. Happily surpised. Although the keyboard and mouse are hardwired.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great value!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a great value. A lot of computing power for a very reasonable price.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Asus review

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Asus has not run for more than 3 days without some problem. The Geek Squad tech is coming on Wednesday and I hope we fix this.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear MichaelE,

      We're sorry to hear about the unfortunate experience you're having with this model. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
      Thank you for choosing ASUS.

      Best Regards,
      Joan
      ASUS Customer Loyalty US Support Asus

  • Rated 5 out of 5 stars

    Excellent purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer, fun and fast, grandkids love playing on this computer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent computer! Efficient with games that require a lot.

    I would recommend this to a friend
  • Pros mentioned:
    Gpu, Speed
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Good Asus pre-built with some caveats

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This desktop is a great foray into desktop gaming/multimedia use if you have a need for it. There are a few things to note from the build, but for most, it’s a great out-of-the-box experience. For those with a bit more experience with desktops or pre-builts, a few modifications can create the best possible scenario with it. Let’s start with the unboxing. The desktop is presented with a sleek, Strix branded box. Unboxing you’ll find the power cable, keyboard, mouse, PC manual, and extra display cables. All standard fare. Ironically, while the box is branded Strix, not all of the Asus components used are of the Strix (highest-end components) brand. Namely, the GPU. We’ll touch on this later, though. Once unboxed and plugged in you’ll be greeted with some lighting effects upon startup. The start-up is quick thanks to the SSD involved. Speaking of components, I don’t need to list out the components but in reality, this PC is probably one of the beefier pre-builts out there. You know what you’re buying here: top of the line, unlocked intel i7 processor, decent storage space, standard DDR4 Micron 3200mhz RAM, and the nice Asus TUF 3080 10GB to round it out. The one I received was the LHR model for those interested. That all said, you’d expect performance to be up there, and it is. Nothing it really can’t handle, but you probably already know that. The i7-12700KF is a 12-core (8 physical) beast that doesn’t kill you on power either. This 3080 may only have 10GB memory but it’s new GDDR6x which does boost its performance. These TUF GPU don’t really look anything special; their bigger sister Strix variants get the huge cooling upgrade and sleek metal look. But, they perform when it counts, and I consistently believe that the 3080 is the best option for most gamers looking for great 1440p performance, and good 4K performance. Here are the biggest cons I noted from my time with the desktop: Noise and cooling performance. There are two fans that cool this beefy machine. That’s it. You’ll probably want to install another one and/or a better AIO cooling solution in general. To do that, though, you’ll have to remove the redundant GPU bracket that was sort of a pain to do. It’s unnecessary, and I’m not sure why Asus did that. If you don’t the cooling is okay at best, but will be loud in doing so. I don’t believe the fans included are anything super quality-related, so I’d recommend, at minimum, getting some better ones in there ASAP. Also, oddly enough the GPU wasn’t fully recognized by GPUZ, and featured some weird white labels on the top, which makes it feel/look a bit cheaper. Maybe this is a brand new model created by Asus for its new builds but still noted nonetheless. The case is also a little bleak, and there are weird screwing holes that make it hard to dismantle things if needed/wanted. I believe you could take all the guts of the machine, though, and throw them in a new case if wanted. Nothing is weirdly proprietary, thankfully, so that’s a plus. So, that all said, I would recommend this PC as it has everything needed to get the grand performance right out of the box, without needing to worry about upgrading instantly or even in two-three years. There are a few tweaks you could make that would be better, but it’s nothing needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great gaming computer!!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service and great gaming computer setup. Thanks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great package

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best gaming pc for the cost, my daughter can’t be happier!!!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not Worth

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    DOA, corrupted windows file, missing case screws, loud case fans

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Branden ,


      We are sorry to hear that you received the unit with multiple issues . We would recommend that you reach out to best buy support so they can provide you with more information. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2206039703-0009) for us to better assist you. Thank you for choosing ASUS!

      Best Regards,
      Schottky
      ASUS Customer Loyalty US Support Asus

  • Rated 1 out of 5 stars

    Trash

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cheap for a reason. With a lot of returns. Too many open box returns.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear CristalF,

      We are sorry to hear about the unfortunate experience you are having with this unit, Can you please provide us with more details on the issues you are having? We would love to have your issue resolved in a timely manner. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
      Thank you for choosing ASUS.

      Best Regards,
      Joan
      ASUS Customer Loyalty US Support Asus

  • Rated 1 out of 5 stars

    Don’t buy.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I respect ASUS… But not this crappy PC. The mobo is weak b stock. They decided to use the 10Gb RTX 3080 instead of the 12Gb card. The cpu fan can barely handle the heat. Almost always over 80 degrees while gaming. Constantly ramps up like a jet engine, then ramps up again. This can happen several times a minute because once the fan drops below full speed it can’t handle the heat and kicks on full again. Loud. Annoying. No convenient way to upgrade to liquid cooling. Bluetooth is horrible. Loses connection unless you are within 2 feet of the tower. This is not an exaggeration. It’s possible I might have a faulty unit, but still be cautious.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear STRYKER,

      We sincerely apologize for the poor experience you have had with this desktop PC. We recommend ensuring you have the latest drivers and latest BIOS version installed for best possible performance. You can find all the necessary software in the link below. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2207014405-0005" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.

      Best Regards,
      Leonardo
      ASUS Customer Loyalty US Support

      https://rog.asus.com/desktops/mid-tower/rog-strix-gt15-g15-series/helpdesk/ Asus

  • Rated 2 out of 5 stars

    Runs hot

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This pc is so loud My son was completely unhappy with it because of how much noise it actually made, especially being in his room. The pc had to go back

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Mariojm717,

      We do understand your concern about thermal issues.



      It is normal for the Desktop PC, with the same hardware configuration and regardless of the manufacturer, to generate more heat than normal while under heavy load especially during gaming, WINDOWS Update and antivirus scan. When system resource utilization is high, this will generate more heat than normal and tends to trigger the fan to spin at full-throttle. Also, the fan noise will be louder while antivirus software or malware are running continuously in the background. Please make sure the system was not compromised by viruses or malware by doing a full system scan using an internet security software or application.


      Please ensure the air ventilations are free from obstructions in order to have an efficient air flow for better heat dissipation. While gaming, please ensure no resource hungry applications are running in the background, this will definitely spike the temperature. The heat or temperature does decreases or normalizes once system resource utilization goes down.



      Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.


      Thank you for choosing an ASUS product.

      Regards,

      Rodel
      ASUS Customer Loyalty Asus

  • Rated 2 out of 5 stars

    Disappointing.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do not recommend this system. even though the RTX 3080 is not bad, but the system is not upgradable. I returned it. because I started having issues of the system all the sudden slowing down.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear AndreyS,

      I'm sorry to hear that you returned the desktop because the unit moving slowly. This is not the kind of experience we want our customers to have. Usually, there might be a lot of factors. If you have any concerns about another model, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.

      Thank you for choosing ASUS!
      Best Regards,
      Jamalie,
      ASUS Customer Loyalty US Support

      Troubleshooting - https://www.asus.com/support/FAQ/1042398/ Asus

  • Cons mentioned:
    Cooling

    Rated 1 out of 5 stars

    C

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The cooler is not good if you want to changet you can’t because she is small inside

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Ghost66,

      We appreciate your feedback on this desktop PC and we apologize for the temperature issue you are experiencing due to the CPU cooler. You can try an aftermarket CPU coller that fits the same socket as long as there is no clearance issue inside the case. Tower air coolers would be the best option for this device if you wish to change the CPU cooler. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2207014405-0009" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.

      Best Regards,
      Leonardo
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Performance, Price
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Can’t go wrong with this package!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This desktop is a beast with a 3080 Nvidia graphics card!! Case could have been better designed to dissipate heat. This is the first ASUS I’ve owned, but the other ASUS PCs I researched also suffered from the same problem. When I’m running graphic intensive games, mainly FPS like Apex, Doom, or Wolfenstein New Order, core temps range around 40-60 degrees Celsius. Running 2 screens with DP cables, both @ 160 Hz refresh rate. I’ve been zoned in til 3 am , periodically checking the temps to see how heavy gameplay was affecting the temps. Performed very well, with little to no fluctuations over 60 C. They could definitely have used more thermal paste in the motherboard, but that’s something I can address down the road. Might eventually get a different case as well. Overall, couldn’t be happier with the performance so far, about 2 weeks in. Had it for about 4 weeks so far but had to travel out of state for work for 2 weeks right before it was delivered, so that was a huge bummer!! Pros: not bad price for the guts in this PC, especially when graphics cards alone like the 3080 are close to if not $1K but themselves. Performs extremely well, with every game I’ve thrown at it so far. Cons: noisy at startup, but that comes with the territory off a gaming PC, and the important part is that it goes away pretty quickly, as long as it doesn’t stay that way, that’s all that really matters Case could be better for heat distribution, but that can be remedied as well down the road. I highly recommend this PC. Never imagined growing up with NES, Sega Genesis…etc, that games could have come so far. With a machine like this, you really get to experience the beautiful graphics, and experience the smooth gameplay that the game developers intended. Any non gamers out there, just make sure you have a monitor with a fast enough refresh rate to get the full benefits of this package!!

    I would recommend this to a friend