Customer Ratings & Reviews
- Model:
- ROGHARPEACEAIMB
- SKU:
- 11066731
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Worst mouse experience I've ever had.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Setup of this mouse was a nightmare. The wireless dongle could not be recognized despite hours of troubleshooting. I gave up and used the mouse in wired mode and ordered the new X2 Superstrike. I gave this one away. I've never had such trouble with a mouse before.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you for sharing your experience with the ASUS ROG Harpe Ace Aim Lab Edition gaming mouse. We sincerely apologize for the inconvenience you encountered during setup, particularly with the wireless dongle not being recognized despite your troubleshooting efforts. This is not the quality of product performance we aim to provide, and we regret that your experience did not reflect our standards.
Your feedback is greatly appreciated and we will ensure it is passed along to our product team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at [email protected] and include the case number "N2310007789-0005" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
awesomest epicness
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.awesomest epicness .
I would recommend this to a friendMouse
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was too light in my hand. I prefer bigger mouses and also it felt cheap
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Angel A,
Thank you for your feedback on the ASUS ROG Harpe Ace Aim Lab Edition Gaming Mouse. We're sorry to hear the design and feel of the mouse didn’t meet your preferences. Your comments are appreciated and will be shared with our product team for future consideration.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at [email protected] and include the case number "N2310007789-0004" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
don’t get it
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.worst mouse ever made, just got a logitech super light or razer v2 pro
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Brian R,
We sincerely apologize for the issues you've faced with the Gaming Mouse and for the inconvenience caused. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Please allow us to make your experience with ASUS a better one.
To further investigate the problems you're experiencing or to obtain assistance with getting the mouse repaired, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2310007789-0002" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Up there with the best
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easily one of the best mice that I have owned. Thought with the price that Asus was just trying to over shoot their prices but I was presently surprised to see this mouse completely surpass my expectations. I am in love with this mouse and cant not recommend this mouse to any and everyone who needs a nice, light, and AMAZING feeling mouse to hold on to. My only gripe is the ASUS software you have to download to use RGB and customize keys. Wish it had its own like peripheral software but its not all too bad.
I would recommend this to a friendGreat for beginners
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It help me find my sense and its all good but the skates specially the ones that come in the package are not good the ones that are blue cyan. But the factory ones are much much better by default lastly my final response is that the software wend it works without issues (armory crate) is worth it but wend it breaks is almost impossible to find a alternative or other solution with settings but overall I give this mice a solid 4.5/5.
I would recommend this to a friend
