Customer Ratings & Reviews
- Model:
- G513QY-SG15.R96800
- SKU:
- 6486485
Rating by feature
- Battery Life
Rating 4.1 out of 5 stars
- Speed
Rating 4.6 out of 5 stars
- Display
Rating 4.6 out of 5 stars
Customers are saying
Customers value the ROG Strix G15 Advantage Edition for its exceptional performance and build quality, frequently praising the speed of the SSD and the vibrant display. While some users noted the system can get warm under heavy load and the fan can be noticeable, many appreciate the surprisingly good battery life and consider the price point excellent for the level of performance offered.
This summary was generated by AI based on customer reviews.
- Pros mentioned:PerformanceCons mentioned:Wifi
Beware of the defects
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got this laptop at 1100$ for a huge discount, which back then made me suspicious of why this solid product is being sold so cheap. It does work pretty well and performance is stunning. However, the issue is the WiFi card. All online games would always have some sudden internet cuts and ping jumps. Took me forever to install an old driver from Lenovo (none of Asus drivers worked). It’s a lot annoying and for a non tech savvy guy it is an instant return. Which is why I guess they cut the price so deep down.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear BlankSpace,
I am sorry to hear about the unfortunate experience you're having with this unit giving WiFi issues. I would recommend that you you attempt the steps in the FAQ below to help troubleshoot and potentialy resolve the issue. We do value our customers and take negative customer service experience very seriously. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2107000466-0034" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
[Notebook/Desktop/AIO] Troubleshooting - Wireless Network Problems: https://www.asus.com/us/support/FAQ/1015073/
- Pros mentioned:Performance
Excellent gaming laptop , top of the line
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent gaming laptop , top of the line , i just wish it had more memory . Still 5 stars
I would recommend this to a friend - Pros mentioned:Performance
Its amazing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When i bought it the performance is crazy good and its just amazing
I would recommend this to a friend Great laptop for money if you buy it on sale
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its good for the price but ive been using razerblade, so i guess it is not meeting with my standard
I would recommend this to a friendFast and reliable
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was playing God of War and watching a movie at the same time just to test the limits and it never skipped a beat. Works great!
I would recommend this to a friendIdk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just good deals so far as good night goes for you and the kids are doing great
I would recommend this to a friendNot an AMD guy but so far so good!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ive always bough Nvidia, but decided to branch out for this model. I bought two on sale for the price of one rtx 3080 laptop. Me and my GF ar pleased so far. I upgraded to the AMD adrenaline software. Minor tweaks and it plays all our games on max setting while staying cool. Good price point. Great output!
I would recommend this to a friend- Pros mentioned:Performance
Happy wife, happy life
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My wife loves it, way better than the last 3 laptops she had and the price was to tough to beat.
I would recommend this to a friend Many design flaws
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There are three terrible issues with this laptop: 1. The liquid metal cooling paste on the CPU will flow out of the chip die if you carry this laptop around and then the CPU will remain at 90 degrees with a 30W TDP 2. Ryzen has a bug if ftpm is enabled on your motherboard (Which ROG did), the audio will crack randomly every day. AMD released a BIOS patch for laptop manufacturers in May, but ROG never released a fix. 3. CUDA is not supported. If you are planning to run any professional software that requires CUDA, i.e. deep learning training software, tons of rendering in Au, this laptop is an absolutely NO.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear iHateROGCustomerService,
We certainly understand your disappointment and the inconvenience this may have caused.
All ASUS products undergo intensive quality control testing and inspections. There are no design flaws on the laptop, the issues regarding the thermal paste and the ftpm are random. CUDA is only supported on Nvidia GPU, this is not supported on a Redeon GPU. If you further assistance with the laptop, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Good one for certain price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent gaming laptop for the price that I got. ($1100-$1200)
I would recommend this to a friendMy opinion.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is absolutely garbage, any game I try to play crashes and doesn't work whatsoever. The speed for exiting and creating new windows is absolutely HORRIBLE. It was working before, but ended up interesting enough not working. Aside from that, roblox crashes within 5 minutes of playing it. I don't know why that would be, but I demand a refund, or at least tell me how to fix this because this is horribly annoying.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear OfficialtyplaysY ,
We regret to learn that your laptop crashing when playing games .Please allow us to make your experience with ASUS a better one. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Did you launch the armoury crate and set profile to turbo mode before playing games? Please follow the troubleshooting steps in our FAQ: [Gaming NB/DT] Armoury Crate Introduction (Ver5.0)-https://www.asus.com/support/FAQ/1043747/ also https://www.asus.com/support/FAQ/1008276/ If all steps have been completed, please reach out to us by email at customerloyalty@asus.com . and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2106046755-0131)Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
Fantastic
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Finally got mine today. And I must say it's awesome. Not sure about the Ram, but I'm getting well over a 100fps on warzone at 1440p. Scream looks absolutely amazing. I'm super happy. Maybe I'll buy faster Ram to check. But honestly, I'm so happy with this. Don't think about it. Get it.
I would recommend this to a friendOpen box, never again
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Returned in 3 days power button stopped working 16 day return policy made it a little scary wasn't cheep
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear KrisB,
We are sorry to hear that you are having issues you are having with the power button on this model. We would recommend that you have this device sent in for servicing so we can have our team look into this issue. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Manufacturing Fault
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this around the time it came out from Best Buy, under heavy load it hard reboots with no error screens, took it in for repair and it still has the same issue. After extensive research online it looks like this issue is commonplace with this model and ASUS are refusing to acknowledge it. I replaced the RAM, SSD, but to no avail. Avoid at all costs.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JorgeC,
We are sorry to hear about the auto reboot issue you have been experiencing with your ASUS laptop. We can assure you that this is not the norm and is not the kind of quality to expect from ASUS products. Please follow the steps in the FAQ linked below to troubleshoot the issue.
We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2106046755-0128" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
[Notebook/Desktop/AIO] Troubleshooting - How to fix the auto Shutdown/Restart problem: https://www.asus.com/support/FAQ/1046480/
terrible laptop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.worst laptop I have ever owned , terrible battery life and died after 1 years. When I bought it I had to upgrade the memory and ssd, because they were so slow
No, I would not recommend this to a friendASUS Never truly fixed it.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the updated model after the previous ones had Liquid Metal leaking off the gpu and cpu die onto the motherboard and short circuiting it. Along with thermal throttling in games and causing them to have quick up and down dips which resulted in low frame rate stuttering. Only way I was able to get temps in check is my lowering the SPPT combined wattage for cpu and gpu to 170w and also removing the cpu to boost. So now I had a pc that could boost to around 5ghz, and now only ran at base clock of 3.2ghz. That took 2k points off a time spy score. I also had to replace the mediatek card, still and issue even with my supposedly updated model. If pc went to sleep, it would stop picking up Wi-Fi or even show a network device in device manager. Now what really made me return this abolishment back on top of what I just stated is the horrid drivers for the gpu. STILL, to this day, Radeon can not make consistent reliable drivers, they have been this bad forever! I will never buy another AMD CPU or GPU pc again. Do not buy this! Consider Lenovo, MSI or even a Dell G15 over this junk. There’s a reason they ran the discount so long and now it’s gone. Not worth even $50 if you ask me. Best Buy should just return them all or give them out for free.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear RP1234,
We sincerely apologize for the slow performance and stuttering issue you have been experiencing with this laptop. We can assure you that this is not the norm and is not the kind of quality to expect from ASUS products. Please follow the steps in the FAQ linked below to troubleshoot the issue. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2106046755-0122" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
[Notebook/Desktop/AIO] Troubleshooting - System is running slowly: https://www.asus.com/support/FAQ/1042398/
Blue screen and random restarts
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The 300hz model was more stable. I had both. moving on to intel
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear DaRealStatus,
We're sorry you're having performance issues with the device. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Please allow us to make your experience with ASUS a better one. We recommend following the steps in the FAQ below to troubleshoot the issue.
If the issue persists, we recommend getting the device repaired. Since your unit is a Best Buy Exclusive model, you can simply visit your Best Buy location for repairs on your unit under our manufacturer warranty. Please rest assured that if you are unable to gain resolution when contacting Best Buy, we will be glad to provide further assistance in getting your unit repaired.
We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2106046755-0145" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1042499/
Defective
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Whenever you go to game the system black screens and rebooted- after hours of troubleshooting and research I determined it's a known issue with the device. I sent it off to asus for repair and they broke the screen during shipping. They didn't even fix the original issue. 0/10 recommend
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Benjamin,
We're sorry to hear about the unfortunate experience you're having after repairs. Please reach out to us with your RMA number so we can have our team look into this issue. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support