Customer Ratings & Reviews
- Model:
- G513QY-SG15.R96800
- SKU:
- 6486485
Rating by feature
- Battery Life
Rating 4.1 out of 5 stars
- Speed
Rating 4.6 out of 5 stars
- Display
Rating 4.6 out of 5 stars
Customers are saying
Customers value the ROG Strix G15 Advantage Edition for its exceptional performance and build quality, frequently praising the speed of the SSD and the vibrant display. While some users noted the system can get warm under heavy load and the fan can be noticeable, many appreciate the surprisingly good battery life and consider the price point excellent for the level of performance offered.
This summary was generated by AI based on customer reviews.
perfect laptop
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Onlything is display resolution. It is not good for video streaming
I would recommend this to a friendGreat laptop!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome gaming laptop. Amd all the way! And a an awesome price!
I would recommend this to a friendGreat computer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great computer, best frames per dollar on any laptop out there
I would recommend this to a friendASUS ROG poor quality!!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After only one day I got random crashes with restarts and blue screens!!!! Don’t weak up after sleep mode our going to sleep mode with fans at full speed.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear cubanoplay,
We regret to learn that you are experiencing crashing . Please allow us to make your experience with ASUS a better one. We certainly understand your disappointment with the quality of the product that was received and the inconvenience this may have caused you. This is not a normal reflection of how our company handles customer services. We do value our customers and take negative customer service experience very seriously. Please follow this trouble shooting steps FAQ; [Notebook/Desktop/AIO] Troubleshooting - How to fix Blue Screen Errors in Windows (BSOD)- https://www.asus.com/support/FAQ/1042499/ if not resolved ,Please email us at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case.. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2106046755-0136) for us to better assist you. Thank you for choosing ASUS.
Best Regards
Schottky
ASUS Customer Loyalty US Support
Looks great works great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Strong performance and love the look. Great buy for the price
I would recommend this to a friendgreat computer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.fair and easy to use. It's everything I need in one place.
I would recommend this to a friendASUS ROG strix advantage.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop with amazing specs ASUS ROG strix advantage.
I would recommend this to a friendits cool
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.pretty good. i oikes thi sproductsd amof ant ir dpretty good
I would recommend this to a friendGreat laptop
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great deal when on sale. All around great gaming laptop.
I would recommend this to a friendExcellent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Is the pest gaming laptop very good specification.
I would recommend this to a friendDon’t get open box
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it open box and it is on its second trip out to the geek squad repair for it not powering on.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Adam Z,
We sincerely apologize for the issues you've faced with the notebook and the inconvenience caused. This is not the quality of service we aim to provide and it is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase an enjoyable one. As we understand, Best Buy is repairing the device and we hope the issue gets resolved so you can enjoy the device moving forward.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2106046755-0149" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Great laptop
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great gift for my husband who is a gaming nerd! A1
I would recommend this to a friendGreat laptop
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. No complains, The quality is 10/10
I would recommend this to a friend- Pros mentioned:Performance
Received a brick. Serious QC issues.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This model is fantastic on paper; you cant beat performance for price. However the QC issues are a dealbreaker. Mine got the blue screen of death within hours of my first boot and no amount of repairs or resets would fix it. Very dissapointed in this product and will be returning.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear CoolDude,
We're sorry to hear that you received a blue screen of death on this model. Please allow us to make your experience with ASUS a better one. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Troubleshooting: https://www.asus.com/support/FAQ/1042499/
Scammed in this laptop
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Laptop got issues only after 2 month's of buying ,it's getting off.Not even charging power is showing
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear ShahamD,
We certainly understand your disappointment and the inconvenience this may have caused.
All ASUS products undergo intensive quality control testing and inspections, and are built to last, this is a random problem. We recommend taking it in to the nearest BestBuy location for testing and analysis in order to determine the root cause. ASUS provides one year warranty coverage in order to fix or repair any hardware or part that stop working prematurely under normal usage. If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Good video very hot laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good videocard but it keeps on crashing plus its so noisy like jet plane
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear RoCH,
We're sorry to hear that your unit is running hot and is crashing. All our products do go through an intensive quality control testing process to ensure that customers get units that are in proper working condition, what you've experienced was not intentional. Please allow us to make your experience with ASUS a better one.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2107000466-0037) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Ramon
ASUS Customer Loyalty US Support
Best Buy really sucks smh
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to return 2 different laptops due to 2 busted screen panels from hard handling. I've had an absolute horrible experience shopping with Best Buy. I originally Bought components to build my own desktop based on Best Buy Representative advice And the parts ended up being non compatible 2 different times based on best buy representitive advice. Ive spent probably a total of 8 to 12 hours Building 2 different pcs that didn't have compatible parts And then disassembleing them and returning the parts back to best buy i ended up giving up trying to buy a laptop and a keep having to return those as well. Ive been trying to have a funtional gaming machine without issues for nearly 2 months and best buy has done nothing to help me.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JosephS,
We sincerely apologize for the poor experience you have had with your ASUS laptop arriving damaged. This is definitely not the kind of experience we want any of our customers to have with our products through our retailers. Since you have been having issues getting your products shipped safely to you we recommend visiting a physical store to pickup your device. That way you can personally ensure its safety and functionality. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2106046755-0121" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
Not worth the deal.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only had this laptop for two months after purchasing it in October 2022, and it has an issue where it constantly reboots when I am running anything CPU intensive. I have downloaded all the latest drivers, updated the BIOS, tried many suggestions on forums on how to fix this issue, and have tried multiple reformats, but this problem still occurs. What's worse is that since I purchased this laptop from Best Buy, it voids the 1-year warranty that I am supposed to have through ASUS, which I was not aware of prior to purchasing until I checked my warranty on the ASUS website. I would not recommend this laptop to anyone for any price. Very disappointed in ASUS despite using their brand for years.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Gordon,
We sincerely apologize for the rebooting issue you've been experiencing with this laptop. We can assure you that this is not the norm and is not the kind of quality to expect from ASUS products. Please note that your 1 year manufacturer's warranty with ASUS is still valid even though this unit was purchased through Best Buy. Best Buy is an authorized service provider for ASUS laptops sold through them, however, if you're unable to get assistance from them you can still get your product serviced by ASUS under warranty, if needed. Please refer to the troubleshooting steps in the FAQ linked below to help resolve the rebooting issue. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2106046755-0116" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
[Notebook/Desktop/AIO] Troubleshooting - How to fix the auto Shutdown/Restart problem: https://www.asus.com/support/FAQ/1046480/
I had to return 2 of them
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this laptop last week. The first one had a line of dead pixels through the screen so I took it back. The next one I got had a screen that wouldn't work at all. I hooked up a second monitor and tried to update windows along with driver but it didn't work. I returned that one the next day and decided that this isn't the laptop for me. I have another Asus ROG I bought 3 years ago which has worked perfectly. I was pretty disappointed but im glad it failed right away rather than down the line.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jesse,
We sincerely apologize for the poor experience that you have had with this model. This is not the norm and this is also definitely not the type of quality to expect from ASUS products. For future reference we recommend following the steps in the FAQ linked below to troubleshoot the issue. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2106046755-0110" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
[Notebook/AIO] Troubleshooting - Main (Internal) Display problem: https://www.asus.com/support/FAQ/1015072/
Random reboot
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop looks nice and the performance is great. However, it's just not reliable. I found out that it has a problem of random reboot. If you google "g513qy random reboot", you can see that a lot of users are having this problem. Unfortunately, I found out about this one day after the return window closed. What's worse is that Asus does not pay for shipping to their service center.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We sincerely apologize for the auto reboot issue you are experiencing with this device. Please allow us to make your experience with ASUS a better one. We recommend following the steps in the FAQ linked below to troubleshoot the issue. We value our customers and take negative customer service experiences very seriously. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2106046755-0104" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
[Notebook/Desktop/AIO] Troubleshooting - How to fix the auto Shutdown/Restart problem: https://www.asus.com/support/FAQ/1046480/