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Customer reviews

Rating 3 out of 5 stars with 1 review

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The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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  • Pros mentioned:
    Fast, Quiet
    Cons mentioned:
    No thunderbolt 3, Poor customer support

    Rated 3 out of 5 stars

    Great Laptop - No Thunderbolt3

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this for about 4 days. It's fast, it's fairly quiet, and a nice form factor. A pickup truck in a Tux if you will. My biggest gripe is the lack of TB3 in a laptop at this price point. It does have USB-C with PD, and with video; just not Thunderbolt3. I'm not sure what the issue is but after digging in to it, it's common in ASUS' lineup. I've got 2 2+ year old laptops from other vendors with it and quite frankly assumed it was table stakes. Aside from that lack of a part it's solid hardware. Their support on the other hand is a train wreck. Poorly trained agents who's primary goal is to get you out of queue and close tickets. I had to open 5 support cases and finally had to figure the issue out on my own.

    No, I would not recommend this to a friend
    • Brand response from Asus_Answers
      Posted .

      Dear Mottz,

      We are terribly sorry to hear that you were not aware that this model does not have a thunderbolt three (3) port and for the inconvenience this have caused you. On behalf of our customer support team we apologize for not providing the best support and properly helping to get the issue resolved. We are truly happy to know that you had the issue resolved on your own. This is a great laptop that undergoes intensive quality control testing and final inspections for both hardware and software before we send it out to the stores worldwide. We also provide warranty for the unit in order to fix or repair any isolated factory escape defect. We do have other models/series that have a thunderbolt three port for eg: G703 Series, G752 Series, ROG GL702VM, GL502, Pro Duo UX581, Pro UX580, GX501 and other models.

      We truly appreciate your feedback. If you need any further assistance, please don't hesitate to contact us via email: [email protected] and provide this link for reference or contact our general support at https://www.asus.com/us/support. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.

      Thank you for choosing ASUS!

      Best Regards,
      Lamoya
      ASUS Customer Loyalty US Support Asus

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