Early Black Friday DealsNew Doorbusters through SundayShop now

Skip to content
Gift Ideas
26 Cypress St
Williston, VT 05495
Opens at 9 am
Find Another Store
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 73 reviews

Rating Filter

Rating by feature

  • Setup

    Rating 4.5 out of 5 stars

  • Range

    Rating 4.6 out of 5 stars

  • Signal Strength

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers praise the RT-AX55 router for its ease of use and setup, strong signal and coverage throughout their homes, and improved performance compared to previous routers. Many appreciate the WiFi 6 capabilities and extended range. While some users experienced connection issues, the majority reported positive experiences.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 73 reviews
  • Rated 5 out of 5 stars

    Nervous at first, but it's great.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow! My partner and I use Xfinity and before picking up this (and a new modem) we were renting the router from Comcast (which was awful). Constant outage! Added this? Haven't had a issue since! Smooth sailing (and games download faster, playing online with our friends is easier too).

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Router

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does everything as advertised. I use it as an AiMesh node. The router interface is loaded with options and it runs like a dream.

    I would recommend this to a friend
  • Pros mentioned:
    Range

    Rated 5 out of 5 stars

    Works with merlin firmware

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This router works perfectly with the asus merlin firmware associated with it. I was able to use this router to connect two other routers and have an efficient and well covered area of wifi set up in my house

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great AX router for the price

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good router for the price. I have 2 of these in a mesh setup and it works great. Better than my old AC1900 router which was only delivering only half the speeds of the broadband.

    I would recommend this to a friend
  • Pros mentioned:
    Coverage

    Rated 5 out of 5 stars

    Add on mesh

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it to use as mesh set up for my RT-AX58U router to get coverage in my yard and garage. It turned out great, and other smart devices to connect to new router.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Legit!

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far sooo good. I have the worst wifi at my student apartment and ever since I got this, I have had NO problems! I have a gaming computer that needs fast wifi and it works!! My apartment is about 728 sqfeet.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Does the job

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a boost of plug-ins for my two plug T-mobile 5G modem. Easy set-up, useful phone app, with child safeguards. 5 plug-ins.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Greatly priced router

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The router works very well and easy to set up.i would highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Much needed upgrade!

    |
    |
    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What else can i say except, “get it!” This thing solved all my disconnect problems! Also, if you buy another ASUS router it allows for a mesh network set up!

    I would recommend this to a friend
  • Pros mentioned:
    Wifi 6

    Rated 1 out of 5 stars

    Don't upgrade the firmware.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The router was fine for the first week. I updated the firmware to the latest (3.0.0.4.386_45934) and I've had nothing but issues. TP-Link Kasa plugs and certain 2.4Ghz devices were dropping off my network. I turned off Smart Connect and separated the 2.4 and 5Ghz SSIDs. The WiFi seemed more stable. I also factory reset for good measure. Although the devices were more stable, the router would crash and reboot almost daily, killing my internet connection. Some of my Google Nest cameras now have issues uploading footage and showing live view. I'm going to downgrade the firmware, which is a very tedious process, and do some more testing. I recommend going for the RT-AX56 or higher model so you can install the custom Merlin firmware. The stock firmware is pretty garbage and full of bugs.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Dust,

      We're sorry to hear about the unfortunate experience you're having with the firmware on this model. We would recommend downgrading the firmware to the previous version, if you're stiill experiencing the same issue, we would recommend that you have this unit sent in for servicing so we can have our team look into this issue. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
      For more information send us an email at [email protected] and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
      Thank you for choosing ASUS.

      Best Regards,
      Joan
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Router

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This router is a brand we have stayed with. Works great and easy to set up!!

    I would recommend this to a friend
  • Pros mentioned:
    Range

    Rated 5 out of 5 stars

    Good router for the money

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has better range than my old router . Definitely works better throughout the house. Easy to set up.

    I would recommend this to a friend
  • Pros mentioned:
    Speed
    Best Buy Employee

    Rated 5 out of 5 stars

    Fast and easy to setup

    |
    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    App is nice and works great; increased my speeds above what i pay for!

    I would recommend this to a friend
  • Pros mentioned:
    Range

    Rated 3 out of 5 stars

    Meh. Just ok.

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its honestly like they reduced the range so you would forcefully get the “mesh” system. Does ok if 1 story home around 1400sqft. Wouldnt recommend for a 2 story home or more sqft home.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      We regret to learn that the product didn't meet your full expectations. We apologize for the inconvenience this may have caused you. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Our goal is to ensure every purchase is a positive experience. We appreciate your feedback which will be reviewed by our Product team.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at [email protected] and include the case number "N2110008981-0005" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Range

    Rated 5 out of 5 stars

    Great Range

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent router. great range, one router can cover a 1500sq ft home by itself.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Title

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent easy set up, nice features more words to fill up this space

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Very fast router

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very fast, and easily customizable. The Andriod app is great.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good router for the price

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This replaced another older router that was starting to drop out. It is ok and the set up wasn't that hard to do. I do not believe it is any stronger than the other router that it replaced but it works fine. It is being used at a non-profit in a 16000 square foot mostly open area similar to a warehouse.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Died in less than 2 months

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decided my older Asus router was overdue for an upgrade (I've had it for many years, with a generally positive experience), and went with this one. Terrible mistake. A little over a month after setting it up, I woke up one day to find it non-functioning, wireless or wired. Even with hard reboots, the router would only work for a few minutes before crashing again. I assumed it was the internet at first. Logged into the router during its few minutes of hard reboot functioning via ethernet, once I was certain my actual internet was fine, and found all manner of errors in the router logs from the day it failed. I tried turning off firewalls and tweaking other things to smooth things out, but nothing helped. I've only owned one router in my life with a lifespan as short as this one, and I don't do anything particularly fancy with my routers that would strain them. I've plugged back in my still-functioning older router and will continue to use that for now, I guess, while I search for a better router replacement. I'm immensely frustrated this one failed so soon after it can no longer be returned, so my wallet is burned with nothing to show for it, money I could have put towards a router that actually works.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Sugarcube,

      We certainly understand your disappointment and the inconvenience this may have caused.



      All ASUS products undergo intensive quality control testing and inspections, and are built to last, the router stop functioning within a monthe of usage is a random problem. ASUS provides warranty coverage. We recommend that you send the product in for service so we can determine if this is a router issue so this may be resolved immediately. A RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/.


      If you need more information or further assistance with the warranty for the product, please email me at [email protected] and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.


      Thank you for choosing an ASUS product.

      Regards,

      Rodel
      ASUS Customer Loyalty Asus

  • Rated 5 out of 5 stars

    Runs great as a Ai mesh Node

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So I bought two of these to expand my Wi-Fi signal and to use it for direct plug in for video surveillance system and it works pretty good.. I've used Netgear for years and decided to shift over to asus and asus has been working great for me

    I would recommend this to a friend
Sponsored