Customer Ratings & Reviews
- Model:
- USB-AX57 Nano
- SKU:
- 6640558
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Bad
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disconnects all the time. Has pretty bad latency..
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Ahmed,
We sincerely apologize for the connectivity issue you've faced with the USB Network Adapter and for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Please allow us to make your experience with ASUS a better one.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2308038828-0010" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1053079/
Overpriced Junk
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too expensive Junk. It doens't work with my iMac. It does not work.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JamesR,
Thank you for your comment.
We do understand your disappointment with the product and the inconvenience this may have caused if it did not work with your Mac. This USB network adapter supports macOS versions 10.7 through 10.12, ensure your PC has the correct OS version, the chipset and USB drivers for your Mac are installed and the USB port is working properly. Should you need further assistance with the product, please email me at [email protected] and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Good but not great!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product is decent and can get ok wifi speeds but not quite the speeds it advertises. However the wifi connection remained strong and stable.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Nick C,
We are glad to hear that you are satisfied with the product overall. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase an enjoyable one. Your feedback will be forwarded to our Product team for review in order to enhance the product line.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at [email protected] and include the case number "N2306007186-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Its okay
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The one issue I have with this is that it is a very small fix for a huge problem trying to use wifi and blutooth
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jc Roberts,
Thank you for sharing your feedback on this product. We understand that it didn't meet your full expectations, and we sincerely apologize for that. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase an enjoyable one. Your feedback will be forwarded to our Product team for review to enhance the product line.
If you require further assistance, please contact our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2306007186-0009" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Bad connection
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The connection was awful. Just get a real wifi card.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Chris,
We sincerely apologize for the connectivity issue you've faced with the USB Network Adapter and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Please allow us to make your experience with ASUS a better one.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2308038828-0009" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1053079/
Not for Linux use
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Non-function under linux. This must be a software defined wifi device. Linux can read the OEM string, but can not load a device driver. No firmware yet exist for this under linux
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Ronald M,
Thank you for sharing your feedback on the USB Network Adapter. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase an enjoyable one. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions. Upon reviewing the specifications, we found that the adapter only supports Windows 10 and 11. The specifications can be found at the link below. We appreciate your feedback which will be passed to our Product team for review. If you require any further assistance, don't hesitate to get in touch with our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2306043111-0019" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/networking-iot-servers/adapters/all-series/usb-ax56-nano/techspec/
Slowed my laptops wi-fi speed down by 70%
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it to use on both a home & work laptop that had ac capability only to match the capability of a new wi-fi 6 ax3000 router powered by a 1gb fiber optic service all working correctly. Downloaded the drivers from the included USB zip on both laptops, installation went perfect with the new WIFI 2 adapter appearing as it should, with the ASUS installed in the laptops USB 3.0 slot. Both laptops download wi-fi speed slowed down with this Asus ax1800 adapter by 70% from 250mb ish with the built-in ac adapter to 75mb ish with this Asus ax1800. Tried a bunch of router & adapter settings, nothing would improved the speed. Had to return it..
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear George M,
We sincerely apologize for the issues you faced with the Network Adapter and the inconvenience caused. This is not the quality of service we aim to provide and it's not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Our goal is to ensure every purchase is a positive experience. We appreciate your feedback which will be reviewed by our Product team.
Although you have returned the product, we do stand behind our products and we continuously strive to improve our products and processes in order to achieve customer service excellence. If you require further assistance, please email us at [email protected] and include the case number "N2306043111-0006" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Wifi adapter
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work for me, coud not set it up bought another one
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Sam J,
Thank you for sharing your feedback on the Network Adapter. We sincerely apologize for the issues you've faced and the inconvenience caused. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions.
Having returned the adapter and purchasing a different one, we hope it works well and you enjoy using it. If you require any further assistance, don't hesitate to get in touch with our support team at https://www.asus.com/us/support/CallUs.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, please send us an email at [email protected] and include the case number "N2306007186-0010" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
ASUS USB
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It did not work as I expected. A WiFi adapter did the job, but this didn’t.
No, I would not recommend this to a friendNew but not better.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was no better than the old one in the computer.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Yoda,
We appreciate you sharing your feedback on this model. We hope that in time you will be able to use the unit and be satisfied with your purchase. We do value our customers and take negative customer service experience very seriously.
If you should have any other concerns or feedback feel free to reach out to us at [email protected]. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2306007186-0001) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Saskeia
ASUS Customer Loyalty US Support
Does not extend Wi-Fi signal
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this to extend the Wi-Fi to a room which has a week Wi-Fi signal. It did not help extend the Wi-Fi at all. I am not sure what else you would us it for if you already have a strong signal.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Reb G,
We sincerely apologize for the issue you've faced with the USB Network Adapter and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Please allow us to make your experience with ASUS a better one.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2308038828-0008" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1053079/
Didn’t Work
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Keeps saying cannot connect to network. Tried different networks and different USB ports. Same issue has been reported on multiple forums.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear BruceWayne23,
We regret to learn that you are experiencing network issues. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Please follow the troubleshooting steps in our FAQ below. If all steps have been completed, please reach out to us by email at [email protected] and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Please refer to this case number (N2306043111-0010).
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1049382
adapter
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.junk. couldn't get the thing properly connected. stopped trying to make it work.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Julus R,
We're sorry to hear that you're having issues with the USB Network Adapter and we apologize for the inconvenience caused. To troubleshoot this issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2306043111-0028" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Troubleshooting] ASUS USB Wireless(Wi-Fi) Adapter FAQs - https://www.asus.com/support/faq/1053079/
Bad product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would not work, I took it back to Best Buy. Best Buy rep suggested I get another brand as these were returned quite often. I did made even trade for a Netgear it works great.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Racer,
Thank you for sharing your experience with the ASUS USB-AX56 Nano Network Adapter. We're sorry to hear the product didn’t meet your expectations and that you encountered issues with its performance. Your feedback is valuable and will be shared with our product team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at [email protected] and include the case number "N2306043111-0034" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Inconsitent and slow
|Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My house has never had bandwidth issues until purchasing this product. Our internet is much better than what this thing handles, and it actually slows down our other devices
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Grant,
We do understand your disappointment with the product and the inconvenience this may have caused.
If the wireless network adapter is not connecting properly, please verify if the PC that the USB adapter is connected in to meets the system reqirements and it is getting an excellent signal to the wireless router or hotspot. Should you need further assistance with the product, please email me at [email protected] and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Driver USB?
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Small and easy to use…and how do we still need specific “drivers”??? Included on a small usb. Ended up returning this.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Tradigital,
We sincerely apologize for the issue you've faced with the USB Network Adapter and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional. The decision to make a purchase can be important, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our Product Team for review.
Although you have returned the adapter, we do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at [email protected] and include the case number "N2306043111-0023" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Do not buy this
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never connected to internet. Used ethernet and cd and still nothing
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear MannyBoy,
We're sorry to hear that the USB Network Adapter is unable to connect to the internet and we apologize for the inconvenience caused. To troubleshoot this issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2306043111-0027" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1053079/
The worst!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The worst! Tried multiple times and it never worked. Paperwork included stated to call the company if having trouble which I did. I spent under 2 hours going round with the support tech who finally said take it back to the store!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Hypergal,
Thank you for your feedback.
We do understand your dissatisfaction with the quality of the product, your recent customer service experience and the inconvenience this may have caused. All ASUS products undergo intensive quality control testing and inspections, this is a random problem. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. If you need further assistance with the warranty service for the product, please email me at [email protected] and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Wireless WiFi adapter
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This didn’t work on my desk top even after i explained to worker what I needed it for. It wasn’t compatible
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Janine M,
Thank you for sharing your feedback on the USB Network Adapter. We understand that it's not compatible with your desktop, and we sincerely apologize for that. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the most suitable products and services. We appreciate your feedback which will be passed to our Product team for review. If you are still within the return window, we recommend contacting the place of purchase for an exchange or return.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at [email protected] and include the case number "N2306043111-0021" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Terrible connection and overpriced for what it doe
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not reach the connection that was listed on the back, esp for its price do not think it was worth. Paid more for a better one (NETGEAR Nighthawk) and it worked so much better
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear anonymous,
We certainly understand your disappointment with the product ,We certainly value your feedback on this matter, and I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. If you need any assistance, feel free to contact me at [email protected]. We'll be happy to provide a quick resolution to your case. , and I will help you to the best of my abilities. I am here to assist our customers with our products and dedicated in bringing a resolution to all issues that they may come across. Your case for reference is [N2306043111-0002] for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky,
ASUS Customer Loyalty US Support
