The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 24 Showing 461-480 of 487 reviews
Pros mentioned:
Overall performance
Rated 5 out of 5 stars
Fixed my internal WiFi issue
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
My asus laptop would be connected to my at-home wifi for about 10 minuets and then would suddenly disconnect saying there was no internet access meanwhile I could be on my phone, and my mother could be in the room right next to mine on videocalls for 10 hours a day with no problems. After I established it wasn't a problem with the wifi, I bought this after trying to get it fixed. This allows me to have a second WiFi connection at all times and has done the trick for about a month now. I am so happy I saved my $1500 laptop with this virtually inexpensive item!
This reviewer received promo considerations or sweepstakes entry for writing a review.
excellent connectivity for such small size. nothing beats ethernet, but as far as wifi goes this is great. comes with a usb thumbdrive for the driver install which is much easier than downloading the driver with no wifi.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Was easy to put together and install the firmware. I was using a Windows 10 PC from 2016 and haven't had any issues with it since I bought it a few weeks ago
This reviewer received promo considerations or sweepstakes entry for writing a review.
Seems to work fine, if not a bit hot. There was no included adapter for desktop use as the description states. The device was very difficult to insert into the USB port and I instead used an adapter to spare my computer's port from direct damage. I honestly thought either it wouldn't fit or I would break the port. Overall so so.
Please allow us to apologize for the inconvenience you are experiencing with the Wireless Adapter. Please allow us to make your experience with ASUS a better one. We do value our customers and take negative product experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve product excellence. For more information send us an email at [email protected] and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2210036873-0003) for us to better assist you.
Thank you for choosing ASUS. Best Regards, Saskeia ASUS Customer Loyalty US Support
Rated 2 out of 5 stars
Loaded latency tripled compared to integrated wifi
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
This was marginally better than the internal Intel Wireless-AC 9260 160MHz that the computer came with, but not better enough for my purposes.
I needed a wifi adapter for my desktop because the stock adapter wouldn't pick up my router from my room (every other device in the house can pick up the wifi from the parking lot).
The biggest problem with this adapter is that while it did increase my connectivity, the loaded latency almost TRIPLED. So my download speeds were much better, but my ability to play games and participate in voice chat was just as bad (if not worse in some cases).
Two stars. It was better by some metrics than the integrated wifi controller, but FAR worse by others. I will be returning it and going to the next highest price point.
Thank you for sharing your experience with the adapter, and we apologize for the problems you've encountered. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We appreciate your feedback which will be reviewed by our Product team.
Although you no longer have the device, we do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2308038828-0004" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards, Chantae ASUS Customer Loyalty US Support
Rated 5 out of 5 stars
Best Adapter ever
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Got my very first gaming pc and found out it didn't have a wifi card built into it. So I bought this and it works amazing!
This reviewer received promo considerations or sweepstakes entry for writing a review.
I went to the Geek Squad because my previous adapter had broken He showed the adapters and recommended this one. I specically said that I did not a working internet connection , He said this product comes with a usb device to load the driver. NOPE. The USB driver device did not work. I spent an hour online with ASUS to fix the problem. Downloaded the driver file to my phone and then transferred it to desktop. My computer is ten years old. Maybe that is why it didn't work. Simp-le Plug and Play was a failure with device.
Dear RobertB, We regret to learn that you are experiencing USB driver issues. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Please follow the troubleshooting steps in our FAQ below. If all steps have been completed, please reach out to us by email at [email protected] and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Please refer to this case number (N2308038828-0011). Thank you for choosing ASUS. Best Regards, Schottky ASUS Customer Loyalty US Support Updated driver https://dlcdnets.asus.com/pub/ASUS/wireless/USB_AX56_nano/DR_USB_AX56_nano_v.5001.15.118.0.zip?model=USB-AX56%20Nano