Customer Ratings & Reviews
- Model:
- UM425QA-EH74
- SKU:
- 6494575
to a friend
- Pros mentioned:Setup
Died seven days after receipt.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very impressed out of the box. Setup and integration into my home network was quite easy. But....... Finally got it set up with all my files and applications and was getting used to Windows 11 over Windows 10. Computer went into sleep mode this afternoon and nothing would wake it up. Pushing the blinking power button did nothing. Held the power button down for five seconds and it finally turned off. Hit the power button again and all I get is a lit power button - nothing else. No sound, no change in the screen - nothing. See picture. Will be researching the return / replacement options as soon as I post this review.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear PaulF,
We are sorry to hear that yyou are having issues with your unit powering on. Based on the issues you described we would recommnend that you have the unit sent in for servicing so we can have our team look into this issue. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at [email protected] and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
- Cons mentioned:Battery life, Fan noise
Too much power for a tiny laptop
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.easy to carry and great speed, but uses up the battery quickly and overheats, blows the air out to the bottom of the screen and that part gets really hot. fan sounds a lot.
I would recommend this to a friend - Cons mentioned:Died after 6 months, No support
Died 6 Months In
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Died 6 months after purchase. Screen won't turn on. BestBuy has no support option. Won't buy another Asus device. I am an IT manager for a company and I will stop buying any Asus device for our organization as well as letting my network of purchasers know they should avoid Asus devices.
No, I would not recommend this to a friend Solid Choice
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have owned this laptop for over a year now and it has been perfect! It has a powerful CPU, and even though the graphics are on board/shared, they do just fine for light gaming. Also, if you use Lossless Scaling from Steam, or FSR, you can run modern games at decent frames. On trips with things in battery mode I can easily get 8-10 hours of battery life doing word processing/spread sheets, and light internet. No complaints.
I would recommend this to a friend- Pros mentioned:Love
Love
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love ❤️. ...... ..............................
I would recommend this to a friend - Cons mentioned:Many changes
laptop
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not happy with it yet . to many changes from what i'm used to . i can't say it's an improvment .
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Smiley,
We appreciate you sharing your feedback on this model. We hope that in time you will be able to use the unit and be satisfied with your purchase. We do value our customers and take negative customer service experience very seriously.
If you should have any other concerns or feedback feel free to reach out to us at [email protected]. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2210039848-0001) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Ramon,
ASUS Customer Loyalty US Support
- Pros mentioned:School work
Sweet laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Has been a excellent laptop for my school work. I enjoy it
I would recommend this to a friend