Customer Ratings & Reviews
- Model:
- UX582HS-XH99T
- SKU:
- 6486195
to a friend
Not the powerhouse it was advertised
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop for 2 years but it just loses power after a while and you have to keep it plugged in.
No, I would not recommend this to a friend- Cons mentioned:Customer service, Dual screen
DO NOT BUY!!! BREAKS with updates
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The second screen stops working when you run the ASUS updates. There are even reviews on their website that tells ASUS it does this but their customer service still has you updating it. Had it for two days and its a paper weight to me now because I cant use the second screen as its intended!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Hoppe,
Thank you for your comment.
We certainly understand the inconvenience this may have caused if the second monitor stop working after an update. To resolve the issue, please uninstall the update since this is causing driver conflict. You may also try to update the video driver and reconfigure dual monitor in the Display Propertiies.
If you need further assistance with the product, please email me at [email protected] and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Cons mentioned:Fan noise
Can't beat the dual screen set up
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop. Fan is making a ticking noise but other than that its been great. Nice having dual screens. You really miss it when working on a different device. Oled is beautiful.
I would recommend this to a friend Nice
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product but I had to return because it's just so bulky it may as well be a pc.
I would recommend this to a friend- Pros mentioned:Architecture school
Dope Laptop
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly really cool to have two screens without needing a monitor. Got it on sale for architecture school. Definitely worth it.
I would recommend this to a friend - Cons mentioned:Dual screen, Mousepad
Wish I Could Love This But…
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice features but needs improvement. I wish the mouse pad was more centralized since I am left handed. The dual screen is glitchy and my microphone doesn’t always work.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Youngnl,
Please allow us to apologize for the inconvenience you are experiencing with the second screen and Microphone. It's unfortunate that this model does not meet your expectations, this is absolutely not the experience we want you to have. We do value our customers and take negative customer service experience very seriously. Have you tried updating your Bios? Please follow the steps in the FAQ below.
For more information send us an email at [email protected] and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2208021515-0001) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Ramon
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1015070/#:~:text=chapter%20for%20troubleshooting.-,Check%20the%20settings%20of%20input%20device,%E2%91%A3%20in%20the%20sound%20settings.
- Pros mentioned:Performance, Unique
Laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is an excellent laptop, it is so unique, with excellent performance.
I would recommend this to a friend - Pros mentioned:Great specs, Quiet
Great buy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great computer with great specs. Fast and super quiet
I would recommend this to a friend