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$909.38

Customer reviews

Rating 4.2 out of 5 stars with 106 reviews

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Rating by feature

  • Setup

    Rating 4.2 out of 5 stars

  • Range

    Rating 4.3 out of 5 stars

  • Signal Strength

    Rating 4.3 out of 5 stars

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78%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 106 reviews
  • Rated 5 out of 5 stars

    very good system

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This wifi routing system is so much better than what we had before! We have an older home with thick brick walls and a layout that is not conducive to wifi signals traveling from the router. This system has completly cured the problem, well worth the cost.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to setup and configure also the ai that’s built in helps keep your router and ap inline for the range

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Performs Well

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. Performs as advertised. User friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great router but on the pricey side

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have previously owned Asus routers, but I had forgotten how configurable they are compared to other brands. I was looking for a backhaul solution for an office on my property that does not have an Ethernet connection. I tried two other mesh router brands before finally landing on this one. The backhaul speeds are impressive; I'm getting about 800 megabits in my office instead of the 100 or so I had before. I like a few features about Asus routers: the ability to have an always-on VPN at the router level and the ability to choose which clients use the VPN and which do not. I route my smart TV traffic over an always-on VPN to England to watch British shows I like. I have a separate Apple TV that I use for American TV. Unlike other brands, all these features, including their security and parental controls, are not locked behind a paywall. My only issue with this router is that it always has to reboot for any primary settings you change. For example, adding an IP address for the always-on VPN (VPN Fusion) will cause the router to reboot. The reboot process is lengthy; it can take up to ten minutes for the router and all the satellites to return online, which is incredibly annoying. The only other issue I ran into was a minor annoyance: I had set up my previous network to use the 10.1.10.X range for DHCP, but Asus does not allow you to use this subnet for DHCP. I had to spend significant time resetting devices on the network where I had assigned permanent IP addresses. I recommend this router, especially if you want to use advanced features that other brands lock you out of via a paywall.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Stabile Fast Router

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced an eero 6e router that was 6 months old and continually dropped service and ran hot. Asus router was recommended by son who is IT expert at major Oil and Gas company. Easy setup and works great. One note, if you have a Sonos speaker system and have multiple zones, you will have to enable multicast which is not easy to find. Search the manual for multicast and it will guide you to the location to enable the function.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good, but not Great

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cannot use the auto hand-off feature without major connectivity issues. Otherwise pretty solid mesh system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Must have for multi-gig fiber.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setup 3 nodes with AT&T 2gb Fiber. Mesh setup with 2.5 gbs backhaul using cat6 ethernet. Every node gets a full 2gb to the internet with zero disruption and zero latency. Absolutly flawless home internet setup. ASUS software is one of the best for home network setups.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing quality

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing coverage in my house and even outside. I have a larger older home with very thick walls and have no trouble connecting outside.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup and offers advanced configuration if more technical user. The multiple bands are great as is the overall coverage and performance

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Worst Decision

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the worst decision I’ve ever made in terms of home networking equipment. On paper, this sounds like it would be an absolutely phenomenal product. But unfortunately it’s not. I have 2 gig internet set up properly. (I cannot stress this enough) IP Passthrough, 2.5 Ethernet port, WiFi disabled from gateway, etc. I’ve been doing this a long time. But something is seriously wrong with this mesh system. At times, it just works with no issues. On WiFi I get 1.4-1.5 gbps. Never seen WiFi this amazing. Ethernet devices getting up to a gig. So the speed is there. But that is where the good ends. I for the life of me cannot figure out why this mesh system constantly disconnects. I don’t mean the nodes stop working or anything. Clearly have the white lights on but it’s like multiple times a day the internet just stops working. Your shows start to buffer. Your phone acts like it has no connection. And then all of a sudden it’s all good again. It does this multiple times a day. I figured maybe it’s just software of maybe there’s an issue with my internet. I moved 1 month later after buying this system to a new place with even better internet. For reference, first place had Gig +. This new place has 2 gig. I also turned in my gateway and got a new one. Without a doubt I am having the same issues even here. It is 110% this system and I’m so disappointed. I should have NEVER traded in the Orbi for this system and and now I’m stuck since I’m past my return policy. Best Buy PLEASE help me this one time do an extended return. This is a terrible product. Please look at the forums. There are loads and loads of people having this same issue with the BE14000 system. I would highly recommend shelving this one. It’s not good.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear KeVon,

      We sincerely apologize for the wireless connectivity issue you're experiencing with the ASUS ZenWiFi BE14000 and for any inconvenience this may have caused you. This is not the kind of quality to expect from our products and it's not the norm. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2501032114-0005" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      [Troubleshooting] WiFi signal is often disconnected -  https://www.asus.com/support/faq/1030641/ Asus

  • Rated 5 out of 5 stars

    Best Wifi Access Point

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this product for one of my clients, and it is really amazing. It covers the whole office, 2200 sqft, and the signal is very strong. We had almost one gig of download speed.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    NOT FOR VERIZON 1 GIGABIT SERVICE!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beware: currently does not work with Verizon FIOS 1 Gigabit service. Upload speed will be very slow although download is fine. Works beautifully on Xfinity 1 Gigabit service, confirmed by my own experience. Unconfirmed internet research indicates it may be fine on Verizon 2 Gigabit.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear JDinMA,

      We're sorry to hear that the ZenWifi BE14000 does not work with the Verizon Fios 1 Gig plan and we apologize for the inconvenience this may have caused you. Your feedback is greatly appreciated and will be passed to our Product Team for review.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2410033539-0005" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Rated 2 out of 5 stars

    Limited Coverage

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased ASUS ZenWiFi BE14000 to replace and upgrade my Netgear Orbi mesh router system. I think the product is good and their admin tool interface is relatively easy to use, however I am disappointed in the ASUS ZenWiFi router. It has limited rang between the ainodes. I can place the Orbi wifi nodes further apart from the main unit then I can with the ASUS Zenwifi router. My house has brick walls and as a result it is more difficult to place the node units to get good coverage.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear KimV,

      We sincerely apologize that the ASUS ZenWiFi BE14000 has not fully met your expectations. While we are pleased to hear that you find the product and its interface easy to use, we regret the difficulties you’ve encountered with node placement and coverage in your home environment.

      Your feedback regarding the range limitations is highly valuable, and we will ensure it is shared with our product team for further review.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at [email protected] and include the case number "N2501022731-0007" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Rated 4 out of 5 stars

    Overall great, lacks data usage history by device

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and super fast. App is great and you have more customization than with lower end units. Reason for 4 stars is you don't have the ability to record data usage by device. Can see real time and very recent down/upload data but with my previous Google WiFi I could see the past week's daily data usage by device which I really liked and would have expected with such an expensive router.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy setup and fast wireless

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up and get my devices connected. I like the free security features that I had to pay for with my older Netgear Orbi mesh system.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Fred Thompson

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have a very large home No dead spots home almost 5000 square feet happy with product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Speed for days

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely amazing speeds with no hardwire back haul. Super easy to set up. Integrated perfectly with my XT8 unit. My house is 5000 sq feet and I am getting great speeds in every room. I have 1 XT8 unit which I paired with this systems to cover my back deck area. Highly recommend this system

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great app support

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best router app support. You can do most anything from within it. Very well done

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You have to update the firmware to make good uses of this system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Afman

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have not had it installed long, but the installation went very well and my Wi-Fi is very solid now in my house so far so good seems like an excellent product

    I would recommend this to a friend
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