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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 120 reviews

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Rating by feature

  • Setup

    Rating 4.2 out of 5 stars

  • Range

    Rating 4.6 out of 5 stars

  • Signal Strength

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

78%would recommend to a friend

Customers are saying

Customers are satisfied with the ZenWiFi XT9 AX7800's ease of use, extensive coverage, and strong performance, citing simple setup and reliable connectivity. Many appreciate the improved range and signal strength, eliminating dead zones and providing fast speeds throughout their homes. However, some users experienced issues with node connectivity, reporting intermittent disconnections. The router's parental controls and security features also received positive feedback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 120 reviews
  • Rated 3 out of 5 stars

    Solid solution - when it works

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When they work - they're great! Problem for me has been - the "working" part isn't always the case. One of these units (the one functioning as the mesh node - not the router) quit working and got into some kind of "boot loop" where it would flash green as though it was starting up - but never fully start up to where I could reconnect it to my router. This was before (and after) trying all sorts of factory resets on that unit - as well as performing a firmware rescue process. The other main downside/issue I had with these is that during setup - in order to "pair" the mesh node with the router, you have to have them within 5-8 feet of each other. In other words, if/when you ever have to reset/reconnect the mesh node - you have to unplug it and bring it to wherever you have your router plugged in at in order to connect the two (before unplugging it and moving it to whatever location you choose in your house).

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Gabe S,

      We sincerely apologize for the issues you've faced with the ZenWiFi XT9 and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. Please allow us to make your experience with ASUS a better one. To investigate the problem further, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2302000642-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Range

    Rated 5 out of 5 stars

    Excellent system

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This handles the dozens of wifi enabled devices in my home without a hiccup.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great router

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great router! Easy to use. Haven’t tried to change the password yet, but assuming it’ll be easy. The NETGEAR I had bought was total crap, super hard to update passwords etc.

    I would recommend this to a friend
  • Pros mentioned:
    Range

    Rated 5 out of 5 stars

    Great AI Mesh

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These pair well with the GT-AX1100 Pro router for a seamless backhaul 5.9GHz channel. These help me get upstairs where no single router could get.

    I would recommend this to a friend
  • Pros mentioned:
    Coverage

    Rated 5 out of 5 stars

    Great whole home solution.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This provides great coverage for our whole house. With my wifes need of streaming from multiple devices at once, I couldnt reccomend a better product.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome. No issues since making the upgrade. Worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Coverage

    Rated 5 out of 5 stars

    Easy Wi-Fi setup for the whole house

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device and easy setup. Needed to have a solid Wi-Fi network in and out of my house. This system worked great and killed all the dead spots.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Sold an open box item that wasn't presented that w

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So, it was priced as a new item but they shipped me a clearly opened box (unsealed, items out of their plastic wrappers). This was a clearance item offered at a really good price, so I decided give it a chance. But Best Buy shouldn't not have done that.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good, just shy of great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This router is good, and the only reason I don't say "great" is because I am experiencing issues where the wi-fi randomly drops. This is something I did not experience with my previous Eero mesh router. The speeds are noticeably better, so time will tell if I can correct the dropping issues.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great Router

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced my Orbi with a router that actually passes the speed from my ISP. More difficult to set up but worth the effort.

    I would recommend this to a friend
  • Pros mentioned:
    Coverage

    Rated 5 out of 5 stars

    Good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this thing. I have 3600 sq ft house and I have no coverage issues. The app is a little awkward but it grows on ya

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly recommend

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love these. The setup was simple and straightforward. Highly recommend these.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Easy Peasy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup. I've had it almost 3 weeks and have had no issue. Only gave 4 Stars because it is still early and nothing is perfect, well except my wife. (she reads my reviews) :)

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far works great Easy set up no hassle would recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Quick and easy setup. Would highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to Set Up

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super easy set up, everything up and running in less than 30 minutes.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Average

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great when it works. If WiFi node loses connection to router, node will not connect back. Every time it happen I spend a frustrating hour trying to get the node to reconnect.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Coverage

    Rated 5 out of 5 stars

    Easy set up, very fast

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I set this up quickly and couldnt be happier. Huge range of coverage

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 3 out of 5 stars

    Just ok

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The speed is good when you are newr by. Doesnt cover the specified range. Good for 2-3k sq feet not for 5.5k.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Awara,

      We sincerely apologize for the connectivity issue you've faced with the ZenWifi and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable.

      Please allow us to make your experience with ASUS a better one. We recommend following the steps in the FAQ below to troubleshoot the issue. In the event the issue persists, feel free to contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2308020484-0002" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      https://www.asus.com/support/FAQ/1047919/ Asus

  • Rated 2 out of 5 stars

    Started well, the end was unfortunate.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly not great. Getting rid of them after almost 2 years of annoyances. Asus just pushed out an update that seems to have bricked one of the nodes and I’m just deciding to not deal with it. Much better options for cheaper or same price in my opinion.

    No, I would not recommend this to a friend
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