Customer Ratings & Reviews

Not good quality the adjustment piece in headphones broke 2 days after purchase Best Buy would not refund or exchange

Plug broke off two months after buying. Now I know why Best Buy’s tries to sell warranty’s

Headphone for two months and the plug broke. So Sad

I purchased 2 pair of these headphones 1 blue 1 black, within the first week I had to toggle the cord on the blue pair to get the sound to play in both headphones. By week 2 I was experiencing the same problem with the Black pair. Along with the aggravation of having to toggle on the cord to get the sound to play the bass is not what you would expect from Dre beats. I'm not sure if I just so happen to be the person that bought 2 pair that had the same problem or if this is a technical issue on this model headphones. Now the kicker is the headphones are never really comfortable in after about 1 hour they go from uncomfortable to painful. I had purchased the solo's a few years back from hh greg in I had a overall wonderful experience with those. I ordered 2 pair of Studio's earlier today so I'm hoping to have a better experience.

Do Not Buy !! I purchased a black pair and a white pair of these headphones from Best Buy. The headphone jack broke off after a few uses. This happened to both pairs. I’m highly disappointed and will not be purchasing from this brand.

We bought these headphones On 11/29/16 and gave them to my daughter for Christmas. They had adequate sound and she was happy. They stopped working this month so she didn’t even get a year out of them.

Not the best, headphones for little kids, not really something that would be considered good sounding, especially for the price, I would honestly get $10 earbuds, and they would sound a lot better. These are very flat, and the mids are highs are tinny. And the fact these are wired makes it even cheaper experience, if you are on a budget I would recommend looking alternatives from companies such as Sony, JBL, or Bose. However, if you want to be in the Apple/Beats ecosystem, the Beats Flex are a notable pick for those looking for wireless capabilities, with the same W1 Chip connectivity and features as AirPods, and they are under $50 and sound significantly better than these. Don't buy these, they perform poorly in both functionality and overall quality. I would honestly give 0 stars if I could.

Not even a year old and the cord broke on the head phones

Unforunately i bought these because i see everyone wearing BEATS. i thought they would be good. Howerver i have returned 2 pairs of them. The FIrst pair - they stopped working in one ear and then both ears. the other pair just started having similar issues. they look good but they are not quality headphones based on my experiences with other Headphones. The Beats just dont hold up to the daily Grind of Kids using them - they didnt last very long. Best buy is the best company becasue they agreed with me and returned both units....I have Bose units that i use for myserlf and they are so much better....DO not buy these headphones spend a little extra money and get the JBL Elite 310's or the 710's or get the BOSE units that cost between 229-299. it is worth it they are better Headphones...

Bought these as a gift. The part that you plug into your phone fell off within a short time after opening the box. Returned them for a more expensive pair of Beats.

I made the mistake of buying the floor item in order to save money, which was a BIG mistake. The pair didn't last a WEEK. However, when the headphones were working, the sound was spectacular!

I broke my first pair and Apple replaced them. Tge chord breaks off easily. The same thing happened to the second pair. No replacement. Not happy. Good sound but not reliable.

I bought these 1.5 years ago and barely use them. They're stored safely in my desk drawer at work for when the office gets too loud. Today the sound went out in the right ear completely, which I can tell is from a loose wire in the headphones. Only one-side of audio for me now. If you want these headphones, I would recommend the extended warranty, if available. A repair would cost $6 more than the headphones cost me. Also, these definitely hurt my ears with the amount of pressure they put on them.

I will never buys these again. I bought these as a Christmas present and not even a month later the wire was loose & would not work in the one ear. I take them back just for an even exchange and BESTBUY would not replace. So after an 1.5 hours on the phone with APPLE I sent them back to find out I have to pay $60 repair fee for a defective pair of headphones. That is just ridiculous. WASTE OF TIME & MONEY.

Easy to use but useless. I am using the headphones plugged into a keyboard. When the sound level is moderate or higher there is significant static, buzzing, and distortion. The sound is only acceptable (and not more than acceptable which isn't saying much for a pair of earphones of this price) when I'm playing they keyboard so softly that is is very difficult to hear. I am currently using a cheap $5 pair of earphones that have dramatically better sound quality.

I wanted a headphone that would be loud enough. Sometimes it works both ear or just the right side

Bought these for my son as a Christmas gift. He’s had them a little over 2 month and they stopped working. He only wears these in his room to play his switch so I know they’re taken care of. I’d try buying another pair, maybe Bose.

I bought these headphones for my son around 2 months ago. The beats headphones already has developed a short in the cord. When hes listenening to music or watching videos its quite annoying because sometimes he can only hear out of oneside. I cant believe that I paid so much money for them and its no better than the cheap ones that I previously bought in another leading store. I wish I could exchange them but I cant find the receipt !

I bought these headphones less than a year ago and they have been well cared for. One day, while being unplugged from the iPad, the jack just comes apart, seperates (not broken off in) and gets stuck in the headphone portal. To make matters worse, they (BEATS/Apple) don't stand behind the product, so much for a warranty. Guarantee my next set of headphones will not be BEATS

Fake Dr Dre Apple product They don’t have a serial # My headphones broke and I went directly to the store I purchased them from with a receipt and they would not exchange them or fix them. I called Apple care, they confirmed they were not an Apple product