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Customer Ratings & Reviews

Model:
ML992LL/A
SKU:
5577775
Your price for this item is $89.99
Clearance
The comparable value price is $129.99

Customer reviews

Rating 4.6 out of 5 stars with 3116 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Comfort

    Rating 4.6 out of 5 stars

  • Value

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers are pleased with the sound quality, comfort, and price of the Beats EP Headphones. Many reviewers mentioned that the sound quality is excellent and that the headphones are very comfortable to wear. The price point is also seen as a positive aspect, with many reviewers stating that the headphones are worth the cost. While some reviewers mentioned that the headphones are not wireless, the majority of the feedback is positive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Applied Filters:
Page 1 Showing 1-20 of 60 reviews
  • Rated 2 out of 5 stars

    Disappointed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    haven’t even had these for a month and they have already broken. only used for zoom meetings smh

    No, I would not recommend this to a friend
  • Cons mentioned:
    Foldable

    Rated 2 out of 5 stars

    Ok product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not like that they dont fold closed for easy storage.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Beats headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although I love Beats. I don’t recommend this pair. The jack broke inside my iPad. I had that taken care of with no issues but then the cord got damaged and they wanted more than half of what I paid for the headphones to replace that. So my 9yo grandson was not happy about that. He paid for them with his own money too.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 2 out of 5 stars

    Great sound until it broke

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones had great sound and are comfortable, until the stereo plug cracked and completely fell apart after just 10 days, now they're useless and I have to find out how/if apple will repair them.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Good for 6 months

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm really good about taking care of everything I own and these headphones started going out within 9 months of ownership. Have to mess with the cord in order to get both sides of the headphones working. Big disappointment

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    headphone piece fell apart... TWICE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality os great, I bought 2 of these. The first time I bought an open box one, and in less than a week, the headphone part broke. Thought it was because it was open box returned it and bout a new one and in a month the same thing! the right earphone just dangles and there's this little square piece that falls off.. Both times!!! Definitely a defect.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Sounded great, but...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought these headphones for my son. Out of the box sounded great, but when he went to unplug them from his Ipad, the jack separated from the wires they attach to making the headphones useless. Beats doesn't have a service plan and Best Buy wasn't able to help, so now I have to make an appointment at the Apple Store and pay a bunch to get them fixed. Not particularly impressed.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Good headphones but wire broke easily

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took the headphones on my first plane trip. The sound was good, great with noise reduction. On my flight back home the wire broke when I removed them off my head to let the other passenger pass by. Took it to back to Best Buy and was told the warranty expired. I should of bought the wireless or one that you unplug the aux.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Not as good as I thought they would be

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought that they would be more comfortable an a little bit lighter the sound was good they were easy to use the jack did not fit tightly in to my phone an unplugged easy I would have to hold it in to keep it work ing As a result I only used it occasionally it was to mush trouble to use when I was working

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Almost the perfect mid priced headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is fairly decent until one ear went out 3 weeks after purchase. If both sides still worked I'd give them 4 stars. But since only half of the headphones work. They only get half as many stars. I suggest the wireless ones. No cords to mess up the sound delivery system.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Sound good but fragile

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have purchased these for my children and they have purchased for themselves. None of them still work. They are fragile and not built well from a hardware standpoint. They sound good but it doesn't matter if they headband breaks on every single one.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Good Sound - Poor Quality

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased these on sale for my son. Sound is great but they break easily. The ear pieces disconnect easily. We are on the second pair and they are already broken as well. Same exact area as the first.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Great service with BestBuy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not pleased that after 1 yr, one side of earphones doesn't work.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    So so

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I exchanged them for the next price up and wire less

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    You get what you pay for

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones aren't very good. sound quality is good but they are built very cheap. The material is cheap and the aux cord is built into the headphones which makes it impossible to replace

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Headphones that needs a doctor

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought the beats by Dr. Dre couple weeks ago, within the first week the metal that plugs into my device snapped off. We were traveling and made it the day after my 15 day return/ exchange and when I tried to call to ask for assistance they told me I’d have to go to Apple to get it repaired, so I asked if they had the number for Apple and he said no look it up in the phone book. You would think that if you sold a product you’d have the number to the company that the product comes from?

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality: 3/5 (wasn't expecting much at this price) Look: 3/5 (decent) Grip on device: 1/5 The last point forced me to write this review almost after 3 months I bought it. I can't use this headphone with my iPhone 6 and 6s while walking/exercising as it has loose grip with phone causing audio to come out of only one of its side during movement, which is very irritating. I have to manually tighten the grip of headphone to make it audible on both sides.I am disappointed.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Expensive but cheap

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is great for sound, but the material was cheap. It was plugged into my phone but the piece ripped leaving contents inside my phone!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Good for a beginner

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for what it is sound is fair if your a casual listener great but if your extremist better spend some money on good ones

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Beats

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good at canceling outside noises. Ease of use. Decent quality. Get it if it’s on discount.

    I would recommend this to a friend