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Customer reviews

Rating 4.3 out of 5 stars with 144 reviews

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85%
would recommend
to a friend

Customers are saying

Customers love the sound quality of the refurbished urBeats In-Ear Headphones, frequently praising the bass and comfort. Many appreciate the affordable price point. However, some customers have noted that the fit could be improved, as the earplugs sometimes do not stay securely in place. The product offers a good value for the price, but potential buyers should be aware of the fit issue.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 144 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Refurbished Beats

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Produces great sound. The cord is a little long. Came with a case and 3 extra earbuds. Overall, great product.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    I thought they were Tours...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought they were the Dr. Dre Beats Tours. They were not. I was highly disappointed but that was my mistake and the item itself was ok. Unfortunately tho, & this part made me mad. They only came with one size ear plug when normally they come w a small, medium, and large..Guess I'm stuck w the wrong size. At least the earphones play. And play well. They just are not near as noise canceling or as comfortable as the Tours, but I'd still GLADLY take these over any other brands out there...Still the MOST comfortable and best Quality for a great price!!!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Like New condition

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and Base, earbuds are comfortable, great outside sound reduction

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    decent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, it's just the metal surround that holds the speakers. I can hear every time my hair brushes against it :-/ there is also a lot of static whenever I take off my coat

    No, I would not recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable, clear sound, and don't tangle. Great buy

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good sound, quite pricey

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality sound. I compare the sound with Bose and Sony headphones and this slightly won. The only thing I don't like is the price, but if you are willing to pay the amount go for it.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    First Refurbished Product Purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was in the market for earbuds that wouldn't hurt my ears, and would block out a good bit of noise. I needed them for viewing videos and listening to audio books for my graduate courses while my kids are playing. I didn't want to spend a fortune, but wanted a decent product. I came across these refurbished Beats and decided to give them a try since Best Buy has yet to fail me with their service. I have had no issues with these Beats and they do exactly what I need them to do. I'm sure there are products on the market that cancel out much more noise than these, but these meet my needs very well. Thanks again Best Buy!

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    As Good As New

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought refurbished. They came clean, well packaged, and with all original accessories. These work great with a number of devices, and as far as the earbuds themselves go, they do sound really good. It's really nice getting some of the bass back that you lose on other higher end earbuds. On the flip side, the bass can be a little dominant, washing out some of the mid/high tones, but it's nowhere near as bad as some other "high bass" earbuds I've tried in the past. Getting a fully working refurbished pair for half the price definitely helps with the recommendation.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    much better then I expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these headphones "refurbished" from Best Buy. But I have to say, if someone returns these earbuds missing a tip, Best Buy does not replace with when they sell them refurbished. Mine were missing the Medium tips. I had to wait some more after ordering some from eBay. BUT, the headphones are actually really good when you have the right tips. A definite upgrade from the basic headphones that come with the iPhone. Now, $100 good? That's up to you. I think they are over priced. If you see new them for $79.99 sale, get them. Note) do NOT order any beats off of eBay. Even when it says authentic or genuine, they are fake. So don't waste your time and money. Buy them from Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these to replace a pair I wore out. The refurbished ones are just like brand new with the exception of not coming with original packaging.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    weak connector

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the sound and noise cancellation of these even better than the Bose ones... unfortunately I'm on my third pair in three years since they are susceptible to breakage of the wire right at the headphone jack... if it was beefed up is certainly give it a 5 star rating... the refurbished ones are cheaper than getting them repaired but if you get them save the ear plugs from the original set, the refurbished ones don't come with a full set of the ear plug portions

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good headphones for kids

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My 13 year old loves them, easy to use and good sound!

    I would recommend this to a friend
  • Pros mentioned:
    Price, Sound quality

    Rated 4 out of 5 stars

    quality earbuds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just looking for simple but quality earbuds...bought these refurbished and they're just like new but half the price...probably would have paid full price for them. I would recommend this product to anyone looking...

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Fit

    Rated 4 out of 5 stars

    Would not know the earbuds were refurbished

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Earbuds came with clip and three ear cups. Sounds good. One issue is that the tightest sealing ear pieces seal so well that you can hear yourself walk or move around, which is disorienting until so get used to them.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought a refurbished pair of Beats earbuds and wasn't sure if I would be pleased; they are great. Price was great too

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Works great & super deal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The refurbished Beats are a wonderful alternative to new ones at a price I can afford.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    GReat Sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, clear, crisp sound and good value. Very nice customer service.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I Love the way these sound they are perfect! Definitely a must buy

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Very well priced!! Great quality!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son was very pleased!! Refurbished and played brand new!!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Fit

    Rated 4 out of 5 stars

    Great headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are really good headphones for the price. The sound and feel is great, but they do slide off your ears sometimes.

    I would recommend this to a friend
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