Customer Ratings & Reviews

I didn’t have much time when I went to Best Buy because I was on my way to the airport, but I stopped in because it was tax-free weekend. I found a very knowledgeable sales person who helped me select the right TV and sound bar and mounting bracket. I left there smiling When the geek squad came, it was a complicated amount, but they had absolutely no problems. The two of them were knowledgeable and polite and fast. They stay to set up the TV and subwoofer. I highly recommend them.

I’ve been loving my My Best Buy Plus membership! The savings are fantastic, exclusive discounts and special offers have already paid off, especially on my recent PC parts and other stuff I've purchase. The free shipping is super convenient, and everything arrives quickly and in perfect condition. I also appreciate the early access to deals, which makes snagging popular items a breeze. Best Buy’s customer service has been top notch throughout, and the membership makes shopping feel like a VIP experience. I’m seriously considering upgrading to get even more perks because this has been such a great value. Highly recommend My Best Buy Plus to anyone who shops at Best Buy regularly!

Having the My Best Buy Plus membership has already paid for itself. I bought a Ninja Espresso machine for $748, and just 10 days later the price dropped to $643. Because of my membership, Best Buy immediately matched the lower price with no stress, saving me over $100. The exclusive pricing, fast assistance, and the peace of mind of knowing my purchases are protected make this membership completely worth it. I honestly didn’t expect it to be so useful, but now I wouldn’t shop without it.

Having the My Best Buy Plus membership has already paid for itself. I bought a Ninja Espresso machine for $748, and just 10 days later the price dropped to $643. Because of my membership, Best Buy immediately matched the lower price with no stress, saving me over $100. The exclusive pricing, fast assistance, and the peace of mind of knowing my purchases are protected make this membership completely worth it. I honestly didn’t expect it to be so useful, but now I wouldn’t shop without it.

I signed up for the Best Buy Plus Membership a few months ago, and it’s been totally worth it. The free 2-day shipping alone saves me so much time, and I love getting access to exclusive deals before they go public. The extended return window is also a nice bonus — it takes the stress out of big purchases.

Straight truth review, do not purchase the membership if you only go to best buy once or twice a year, but with that being said lets say the purchases you make those once or twice a year are big apliances or even pricey technology then the membership may be very useful, but plan your purchases if you need the item now and Black Friday or Christmas or whatever discount holiday is coming up then with the membership they will reimburse you the difference of the sale for your already purchased item. Now myself I do not shop best buy a lot maybe 3 times a year. But last Christmas my daughters asked for an Ipad so we went to Best buy I found the one she asked for, we also decided to purchase a new phone for my other daughter we bought the iphone 12 it was on sale, i also bought 2 sets of air pods so roughly $1300 purchase i was offered the membership paid $50 i think for it this was literally on Christmas Eve, the associate explained the new iphone would be released later the next month and usually they will put the older ones on sale and showed me how to use the app to even get an alert when price drops ect. Ok in March my husband purchased me a new phone. A month later we had some unexpected home repairs so I said i can wait for a new phone this was more important. Well looking at reciept I realized my husband had bought and had in his name so I went on their customer service chat and the associate said that I do have the membership but this purchase wasnt made on my account so they couldn't refund. Ok so I had I decided to just drive to best buy return and ask about a refund and see if tbey could add the purchase to my membership because it does allow more return time then just regular accounts. The store manager came over i explained everything. I showed him the reciepts and he pulled up my account and I was nervous or just thinking theres nothing they will be able to do well i was wrong. He proceeded to then hand me a full refund, and then said i also noticed on your receipt for the best buy membership you had also purchased an ipad it has actually dropped $200 dollars, and the iphone $150, and the airpods are only $20 dollars cheaper this week only so with my permission he could reimburse me the difference back to my original payment, you can only get the price difference on the items once and I said yes please he then gives me a new receipt, and told me $395 would be going back on my card within 1-3 days. So helpful and i was very thankful i went ahead and purchased the membership because somtimes unexpected costs can be stressful and i would not have been able to return the 1000 dollar phone since I only had phone 16 days and there policy is 2 week warranty, and added bonus that day an extra 390 for the other items i had purchased were not dicounted and did everything in 5 minutes. We left and the reimbursement payment actually was in my bank about 2 in half hours later(that is based on what bank you have) so yes this membership was 50 and the way I looked at it was it 50 , but I knew with new iphone being released it would be beneficial to get sale price and i wouldnt have to wait too long. But what I got from the membership was much more, the app is easy to navigate and see you account and contact customer service online(even though the representative was bot able to help me online they advised me to go ahead and go to the store they couldn't promise they would be able to add the purchase to my original account but they could help me more in person. I think it is worth it, just remember to purchase it when buying higher priced electronics or appliances or phones. I wouldn't go and buy a Playstation video game only and purchase it then or cell phone case lol you understand what I am getting at.

If you got plenty of items you plan on scoring for the year, then its' a great purchase. Lots of benefits and surprise deals/offers. The ability to price match after 60 days is the win on more expensive items. It will pay for itself. The only negative (and probably have to wait for a class action to make it right), There was one offer, (I still have all the chat scripts and records for) that Best Buy didn't honor. After many supposedly successful and all failed attempts from staff to resolve my problem on a 50 BB certifice for purchasing 150 worth of select games on a Besbt Buy Plus member offer. This was sent up to the credit dept who claimed I have to separate member profiles... In the end still no fix from best buy...just a loop through chat memebrs and the others...wheres my certificate still BB?

I recently purchased a laptop from Best Buy, and unfortunately, it turned out to have a small issue right out-of-the-box. I was expecting a bit of a hassle, but the team at Best Buy completely changed my outlook. They went above and beyond to make things right - helping me troubleshoot the issue, offering quick solutions, and making sure I left completely satisfied. Their customer service was outstanding from start to finish - Friendly Comm Professional Comm And generally committed to helping. It's rare these days to find a business that truly stands behind their products and treats customers with care. I'll definitely be coming back for future electronic purchases. Lake Jackson, Tx

It was a good membership to purchase initally, because it basically paid for itself with the introductory award certificate I received. I've made two major purchases in the the first 2 months, so time till tell. My only reason for a 4 stars is that is really hard to reach anyone via phone support, some have been good and others not so good. My first presale support was great, then the next several times I had long hold times and had difficutly understanding the representatives. You cannot reach anyone at your local stores anymore. We'll see how this year goes with Best Buy support if I will continues. I dislike that fact that I am unable to reach the people at the store I worked with on my purchases by phone. I have to keep going back to the store to resolve questions I have in regard to my most recent purchases.

I haven't had the opportunity to really see the benefits of the membership come through, but I feel that the plus is worth it for the 60 day return window alone! It definitely helps add some peace of mind, especially for the holidays.

Great deal! They give you $10 in coupons a month! Sometimes a bonus $5, basically free! Extended returns and acess to sales early. What a bargan, definitely worth it if youre also a photographer and need the paper and ink to print photos!

Best Buy Plus membership is a solid one for frequent shoppers. Totally worth it - free 2 day shipping, extended 60 day return window and exclusive member deals in my first few purchases! I'm a tech enthusiast but generally for anyone this is a good option between no membership and the more expensive Total plan. I scored great discounts and benefits signing up, thinking I should have signed up years back to get rewards on all my tech purchase.

My Best Buy Plus membership has been a solid value so far. The exclusive member pricing has already saved me money on a few purchases, and the free shipping makes ordering things last minute really easy. I also like having extended return windows, which takes some pressure off when I’m deciding on a product. Overall, the membership has been convenient and well worth it for me. It give peace of mind especially with the benefit of using geek squad.

I purchased this agreement when I bought a laptop because the salesperson explained it well and it seemed like a win-win situation. I don't shop even a fraction of what I did years ago for electronics, but he features the plan offers make it well worth it, especially if more purchases are made under the plan. I recently received a renewal notice but with no more TVs or computers to buy for a few years I think I will (slightly regretfully) not renew and let it expire. If I were aware of a few purchases coming up over the next year I would renew without hesitation. This is a great plan for frequent shoppers.

The LG Refrigerator/Freezer with External Water and Ice Dispensers is a great model. It replaced my 25+ year old Frigidaire Gallery that unfortunately gave out on the Sunday before Labor Day. My experience in buying the LG at Best Buy was very good. My sales team, especially Cornell, was helpful, not high pressure. I walked the appliance showroom myself, then we went around together looking at the different options and I made my final selection. I just mailed my first payment on the 18 months interest free Best Buy Plus plan. It will be paid off before that time. I am enjoying my new LG - the brightly lit interior, the spacious shelves, the visible temperature control settings inside. The "door open alarm" is a great feature when the kids come over to visit.

I purchased this membership earlier this year, and it’s been totally worth it! I’ve saved a lot of money on new products and regularly received updates about exclusive sales events through email. The discounts and special offers have really made my shopping experience better. Highly recommend this membership to anyone who loves good deals and great savings!

I am glad I have the Best Buy membership. I bought a laptop recently from BB as always (previously I bought 4 laptops from BestBuy). The laptop was heavy and was getting too hot and I wanted to replace it with a lighter one and one that doesn’t get hot. This agent helped me find a replacement laptop and I hope it works well for me. Thank you BestBuy.

I’m genuinely impressed with how much value the Best Buy membership offers! The exclusive discounts alone make it worth it, but the added perks—like extended return windows, special financing options, and free shipping—take it to another level. I’ve saved money on several purchases already, and the member-only deals pop up often enough to feel exciting. It’s one of those memberships that actually pays for itself. Highly recommend!

I was told what I needed to get by Geek Squad. Instead of confirming they do didn't have that part in any of their stores he handled me a powered serial port that he said should take care of my needs. It did not. He said I could return the part if it didn't work, and when I did see him to let him know, he got very indifferent and stuffy about the whole issue. Thanks for nothing and two wasted trips from Guthrie to that store location (Quail Springs).

I used to be able to get my money's worth, but this past year fell a bit short. Not sure if my habits changed or if there are fewer offers. Worth it if you're buying big ticket items and it pays for itself.