Customer Ratings & Reviews

My Best Buy Total provides excellent all-in-one protection and support. The included warranties, Geek Squad services, and added perks simplify ownership of electronics. It’s especially valuable for households with multiple devices. A convenient, cost-effective solution for long-term tech care.

The Membership has been a great service to me. Any problem with my laptop and the phone service personnel have been able to fix it. Also I get my laptop cleaned up regularly. I recently had to buy a new laptop and was given truthful and helpful advice, much appreciated.

This product I bought with it is perfect for me - first there is no glare from any type of background lighting; the color in all venues is excellent; the detail is unbelievable; it really is a perfect fit for out entertainment area and no one has complained of visual problems - easy to use. Just what my retirement ordered. The membership added to the long term use of my great product and gives me some advantage in terms of interst, etc.

Best thing BBUY came up with. My son bought his own products moving out applied for BBUY card told him make sure you get total card, best money u will ever spend. I personally have saved thousands over the whole time for the past 5 years now. I currently have $1300 in savings this year. Had to use Geek Squad for hard drive replacement made appt part was in quick service all because I had total package. Best money ever spent for the convenience.

This membership has saved me a lot time and money over the past few months. It was originally recommended to me by Geek Squad a few months back when i needed a laptop repair, and when the motherboard came back shot, it covered the cost of the attempted repairs, and the data transfer to my new laptop. The price matching has also been a big help, and i've saved money with that part of the service, on top of the savings i get on products just for being a member. Furthermore, the 24 month protections it provides on all of my Best Buy products gives me an extra layer of Security that my various products will be safe and sound! Overall I am very heppy with the membership and it has provided me a great amount of value for the time i've had it

After buying a laptop, getting this was a no brainer. The value is through the roof for the apple care alone (compared to purchasing Apple Care outright). I've had this in the past and it has saved me hundreds of dollars, and I've actually used the care protection for other purchases and Best Buy makes it super easy to ensure your gear stays in working order!

I've purchased My Best Buy Total for the past few years and it's given me a lot of value. I've gotten several free visits for laptops and phones, plus a free service call on a stove. It has given us fast service, with most visits needing only software fixes and thus not costing us anything.

I Purchased a Dell computer at Best Buy with the features I sought at a very reasonable price. In my past purchases of new computers, the migration of data from my old to new computer was difficult and very time consuming. Best Buy Geek Squad Membership enables me to transfer Data from my prior desk top and laptops to my new computer. To have this done quickly and professionally is for me more than worth the cost of Geek Squad membership. I anticipate that I will also utilize other services provided by this membership adding to the value of the Geek Squad membership.

This membership gives such a piece of mind when buying products through Best Buy! You always know you have an automatic 2 years of coverage as long as you keep your membership active. Plus, any questions or you need help with anything and you can go right to one of their stores for free! Also, you get great deals and discounts on products daily.

Unlimited Geek Squad included in the membership is amazing! My old computer stopped working and the Geek Squad was able revive it and move everything onto the new computer. And of course they set up the new one too. The best part was that the team under promised but over delivered by getting the job done in one day instead of three!

I’ve been really impressed with my Best Buy Membership — it’s been a great experience! The exclusive member deals and discounts make a noticeable difference, and the free shipping perks save me both time and money. I also appreciate the extended return window and access to special financing options. Overall, it’s been totally worth it and I’d highly recommend it to anyone who shops at Best Buy regularly.

My Best Buy Total Membership pays for itself and I couldn’t live without it! My computer became unreliable after seven years and the Geek Squad helped me choose a new computer, which is a pleasure to use! I know I can get help troubleshooting on the same day which has been a lifesaver and gives me total peace of mind with all my technology issues.

Great value for frequent shoppers. My Best Buy Total has been really helpful. I like the extended warranties, tech support, and member-exclusive deals. It gives me peace of mind when buying electronics and has already saved me time and money. Definitely worth it.

I recently had an issue with my Alienware gaming laptop and brought it to Best Buy for service. From start to finish, the experience was excellent. The Geek Squad team quickly diagnosed the problem, explained the solution in a clear way, and handled everything with professionalism. Gaming laptops like Alienware are powerful but can be tricky to fix, and I was impressed with how knowledgeable and efficient the staff were. Not only did they get my laptop running smoothly again, but they also gave me helpful tips to keep it performing at its best. In my opinion, Best Buy is the most reliable service for tech support and repairs. They’ve earned my trust, and I won’t hesitate to return if I ever need help again.

I recently purchased a back up driv that is worthless. It down loaded my files but doesn’t give me a way to separate files. Now I have picture, email, video files, and everything else all mixed up. Real difficult to try to sort. My thumb drive is better sorted. I can find things pretty easy. Thank.

This service is absolutely worth it! I will use it till the day I die! I recommend all my friends and family get this! The only part I don't like is I wish T.V. installations were free or at least cheaper, I'm military, so I move every 3 years and I don't trust myself enough to re-mount my expensive/large OLED T.V. every 3 years

So far the Best BuyTotal Rewards membership that I’m paying $180/yr for has been worth the money. Some of the return (of defective items) has not been as good as it was. I had to return a home theater receiver back and instead of exchanging it for the exact model, they gave me store credit and I had to repurchase it at a higher price.

This membership has proved very beneficial thus far. I purchased this when I purchased my 11th generation iPad and had the data transferred from my old iPad. The savings of that included service almost covered the cost of the membership. About 4 weeks later, my wife needed a new iPad--so when I purchased that and had her data transferred, that free service then more than covered the cost of the membership. Great deal!!!

I have had SO many computer issues this year. Bought a Total Membership, and I am delighted with the service and the quality of help I have received. The whole team at Albuquerque is just wonderful, and the person I have worked with is spectacular. Highly recommend this membership, it has paid for itself for me already, 2 weeks in. Love it.

The service is excellent, and having the membership makes everything much easier. The extended return window up to 60 days and the included AppleCare really make a difference. I’m genuinely satisfied and highly recommend it. I used to buy Apple products directly from Apple, but now I don’t see the point anymore. Just a tip.