Customer Ratings & Reviews

I have my computer serviced by Best Buy, to me it's very reliable and have been using them for a few years, I will never go to any other facility to have work done on my computer, never know what information they will be trying to retrieve, so I trust BB, because IF anything should arise or happen THEN I know by whom, So I do trust BB and will continue to use them and for any other electronic purchase. My daughter also just purchased a GE washer and Dryer, and she can't wait to get it home delivered. THANK YOU BB!

I really missed the old total tech.Such amazing thing to offer back in twenty twenty I had no complaints out of it.I don't like the new way on, did it?But I see y'all finally fix some of the loopholes you put in there.Good job on that part wink wink

I love the Best Buy membership! The warranties that go with it have been very useful. The discounts on some products are pretty terrific, too! It’s one thing my husband doesn’t complain about renewing.

Best Buy is a very professional, supportive and reliable organization. I have never been disappointed with a purchase and the support received by the knowledgable employees and when needed the Geek Squad has been great.

This membership has been a life saver for me. Especially the 24/7 access to the Geek Squad. I am not a computer expert and I need technical support quite often. They provide excellent service, are very professional, and always fix my problems (on all my devices.) My membership fee saves me money. If I had to pay separately for every time I needed technical help, I would be broke! I highley recomend this membership.

I love having the best buy protection as they covrr anhthing I buy from them. I have actually had to use this twice and had no issues at all, way better then going through normal warranties. Thia is a must have with all electronics! Mucrowave, cell phones, mp3, ipad, labtops, tvs all what I have bought at verizon.

I went to the store to look at laptop, computers and shelves and HP 17 inch but I wanted to think it over so I came back home and I’m looking on the website they had another 17 inch which was a little less so I called and talked to a Spencer, and he assures me that the lady that helped me at the store would get credit if they do that and the one I looked at first would be the best choice and I could order it over the phone. Go in when it came in and just go over to the geek squad and they would download my other one and I’ll be out of there well when I got to the store, they said oh you need an appointment with the geek squad and so now where I live in Hemet and I am traveling to Menifee. It was just go on home and will call you when it’s ready while I’m 85 years old and traveling back-and-forth is not some thing I wanted to do. that’s why I called him rather than making a second trip to the store. It seems he could’ve informed me that I needed to make an appointment before I came back over to pick it up so now I’ve made three trips to the store and cannot say it was one of my better experiences. I’m sure this will not be a winner, but it seems maybe you could all get together and let people. That they need to make an appointment before they get there so this doesn’t happen to someone else I’m sure this won’t get the best seller reward but maybe it will help other people don’t know what to do

I was not sure about the Best Buy Total membership at first, but I am so glad I made the choice to sign up. The membership has already paid for itself as each item I purchase automatically comes with a warranty. Had I purchased these warranties separately for all the items I bought, I would have paid much much more. Highly recommend getting this membership!!! There are so many perks to having this

Having coverage on our appliances is a blessing as when something goes out it normally cost an arm and a leg to repair where we just have to buy a new one so this coverage has been great to have and I have used it with a washing machine and ended up paying nothing out-of-pocket.

Quality service. Bought the Total membership for discounted data transfer fee from old computers, set up, and tech support ... all of which came in handy. Would have rated 5 stars if it would have been easier to speak with someone in the store rather than being transferred to India every time I called in. Support was effective, but was a hassle to get assistance. ended up having to drive up to the store to speak with an associate.

The GEEK SQUAD never disappoints us when we need them! Computer viruses are taken care of quickly and any other problems we’ve had with our computers or iPads have been sufficiently taken care of. The techs are awesome and very helpful.

I have been able to use my membership to save big time money. I ended up with some viruses which were really causing lots of issues. I tried to fix this on my own and really messed up my computer even more. I thought I had lost some valuable documents but Best Buy came to my rescue and restored my computer completely and it even worked faster than before. **Lesson Learned--Don't waste all your time. Just let the experts do it!!

This membership is a great value will help with all your needs u can just take any of your household computers in and it’s all cover u just have to pay for the parts which saves u 100s of dollars all around great deal.

It was a good move for me, for $170/year. My wife bought a new laptop which would have costed $99 to transfer all data from her old one. I had problems with my phone not able to get emails $40 , I had a problem with my laptop would have been $40. Right now I am ahead of the cost. I would highly recommend this

One of the best memberships. It was confusing at first bc I thought it was one price for 2 years. I think they should try to word that differently. But it’s a great membership. The help, and guarantee that comes with it makes it worth it.

A great value. Computer was hacked and the membership allowed me to have the virus removed and ensure me that I can bring in to be cleaned of any other problems. Also was able to bring in and have Antivirus installed.

Kobe helped me with my computer problem two times, the last time and this time. I made a review last time, but I am willing to write it again. I am not familiar with computers at all, but he was very patient with me and led me in the correct direction. I appreciated his help each time. It was a great decision for me to become a Best Buy total member. He is always on the client's side. Thank you so much, Kobe and GeekSquad! Harumi T

If you are buying a few appliances, this is a must. Plus they give you back the difference in $$ if your item goes on sale within 60 days of you buying it. I bought an electric stove, it went on sale 4 days later, I called they reimbursed me the difference. Love it

This is an exceptional membership. I inadvertently cancelled the membership and realized I’d made a grave error! Having high retail products without the membership will cause great inconveniences when things break or don’t work properly. Get the membership and worry less!

I’m very happy with my My Best Buy Total membership. The member pricing has already saved me money, and having access to Geek Squad support whenever I need help is a huge plus. I also like the peace of mind that my purchases are covered. Overall, it feels like a great value, especially if you shop at Best Buy regularly.