Customer Ratings & Reviews

I originally signed up for the Best Buy Total membership mainly for the warranty coverage and the extended return policy. It’s a yearly membership, and you get one year of warranty when you first sign up, with a second year added if you renew—but the warranty does not extend beyond two years, even if you continue renewing after that. That limitation aside, I’ve genuinely enjoyed and made good use of the price protection feature. Being refunded the difference when items go on sale shortly after purchase has saved me money multiple times. Because of that, I’m comfortable paying for a second year. After that second year, though, I struggle to see much incentive to keep the membership unless additional long-term benefits are offered.

I have been a Total Tech member for years mainly for Geek Squad services. I am not a computer expert by any stretch and relie heavaly on Geek Squad Selinsgrove. Big shout out to Agent Carr and Morgana. I have seen many agents come and go but they keep my computers going. Only negative is I am 25 miles away one way and after dropping a unit off, the in a day or two its another 25 mies to pick it up. But that`s part of it. Another great thing about Total Tech is I think 90 day returns instead of 15. There are many other perks to being a TT member. I urge everyone to talk to a Best Buy sales staff person to get low down on Total Tech. Wouldn`t be without it!

I’m a loyal member for over 20 years; I love the geek squad services for all my tech equipment; the tech services that remote to my laptop, install security apps; clean my laptop and offers and makes suggestions for my apps to correct glitches is awesome! The warranty’s are a great value for all merchandise that I purchase from BestBuy, freezers, washer and dryers, TVs and computers and all Apple products, ie., watches, laptops, iPads, iPhones; printers, cameras etc. I recommend to all my family and friends. I love the thought of security and warranty for my purchases!

A LIL BACKGROUND I'm just a regular person who loves technology, and I'm always, and I mean ALWAYS looking for ways to save money and make my life easier. That's why I joined My Best Buy Total after taking the long way around the pond for a long time. I've been a BB regular member for a few years now but I just recently upgraded my membership to the My Best Buy Total Membership, and I've been really pleased with the value that it offers. I've saved money on extended warranties, and free 2-day shipping. I've also taken advantage of member-only deals and early access to new products. In this review, I'm going to share my experience with My Best Buy Total and discuss whether or not it's worth the cost. I'll also provide some tips on how to get the most out of your membership. I hope this review helps you decide whether or not My Best Buy Total is right for you.-------------------------------------------------------------------------------- BENEFITS Free 2-day shipping on all orders, regardless of size or price. This is a huge convenience, especially if you shop at Best Buy frequently. Exclusive member prices on a lot of items. I've already saved money on laptops and other devices. Early access to new products and sales. Sometimes I love being able to shop for the newest gadgets before they're available to the general public. Extended 60-day return window on most products. This is great for peace of mind, especially when you're buying expensive items, I've returned a few gadgets without any trouble thanks to this. Geek Squad protection on all of your tech devices, regardless of where you bought them. This includes unlimited 24/7 tech support, in-home service, and more. In addition to these core benefits, it also offers a number of other perks, such as free installation on select products, discounts on Geek Squad services, and access to exclusive member events. Here are some EXAMPLES of how I've used the benefits of my membership to save money and make my life easier: I saved $100 on a new iPad Pro when I took advantage of an exclusive member price and an extra $50 when I priced matched on flash sale after a few weeks of having the iPad. I was able to get a ram upgrade of my laptop installed for free under the Geek Squad protection plan when I bought the ram stick at Best buy. I was able to return a product that I didn't like after 60 days, thanks to the extended return window (this 60 days window work for price matches too). I got help with setting up my new iPad from a Geek Squad technician, thanks to the unlimited tech support. I hope this gives you a better understanding of the benefits of My Best Buy Total.-------------------------------------------------------------------------------------- VALUE Whether or not My Best Buy Total is worth the cost depends on a few factors, such as how often you shop at Best Buy, what types of products you buy, and how much you value the benefits of the membership. If you're a frequent Best Buy shopper and you buy a lot of tech devices or if you are in the Apple ecosystem then it'll save you on Applecare+ (it's included in the membership perks), then it's definitely worth the cost. You'll save money on free 2-day shipping, exclusive member prices, and extended warranties. You'll also have peace of mind knowing that your tech devices are protected by the Geek Squad. HOWEVER, if you don't shop at Best Buy frequently or you don't buy a lot of tech devices, then it may not be worth the cost. Here's a simple WAY TO CALCULATE whether or not My Best Buy Total is worth the cost for you: Add up the cost of all of the benefits that you would use, such as free 2-day shipping, exclusive member prices, and extended warranties. Divide the cost of the membership by the amount of money that you would save on the benefits. If the result is less than 1, then the membership is worth the cost for you. For example, let's say that you would save $200 on free 2-day shipping, exclusive member prices, and extended warranties. The cost of the membership is $179 per year. If you divide the cost of the membership by the amount of money that you would save on the benefits, you get 0.8. This means that the membership is worth the cost for you, because you would save more money on the benefits than the cost of the membership.------------------------------------------------------------------------------------- TIPS To get the most out of your membership: Shop around and compare prices before you buy anything. Even though you get exclusive member prices, it's still important to compare prices to make sure that you're getting the best deal and CHECK for sales after you got the membership on the items you already bought so you can do a price match and save even more. Take advantage of free 2-day shipping. This is a huge convenience. Use your extended warranty. If you have a problem with one of your tech devices, be sure to use your extended warranty to get it fixed for free. Get help from the Geek Squad. If you need help setting up your new tech devices or if you have a problem with one of your devices, the Geek Squad is there to help you. Overall, I think My Best Buy Total is a great value for frequent Best Buy shoppers who buy a lot of tech devices. The benefits of the membership can save you more money than the cost of the membership.

Just bought a new computer and monitor from Best Buy. I used the Total membership to have the Geek Squad transfer files from my old computer to my new one. They did a good job and I had my computer back the day after I had them transfer the files. After I got the computer home I had some problems getting into my work email. I called remote support. The tech took control of my computer and resolved my issue in minutes. Well worth the membership, as I am not a computer guru.

I have had the extreme pleasure of purchasing my Best Buy total plan. It has come in handy to use the services to repair the laptop I bought for my mom during her last months of life. The staff was able to fix the issues expeditiously in order for me to get it back to her for her enjoyment. The one price paid per year is totally worth it when you look at the possibility of extreme costs for repairs without this service. I made a great decision to purchase and have used the service of other occasions, saving me a lot of money. I would definitely recommend it.

Purchasing through Best Buy’s membership program has been a great experience. The membership offers solid value with exclusive discounts, early access to deals, and extended return windows, which makes buying electronics feel more secure. I also like the added perks such as protection plans, tech support, and special pricing on services. Overall, Best Buy membership purchases are convenient, cost-effective, and definitely worth it for frequent shoppers.

My Best Buy Total is a strong membership option if you frequently shop for electronics or want built-in protection and support. At $179.99 per year, it’s not cheap—but if you’re buying big-ticket items or need regular tech help, it can pay for itself quickly. Key Benefits I’ve Noticed: • 2 Years of Product Protection: Most purchases are automatically covered for two years, including accidental damage. This alone saved me from buying separate protection plans for a laptop and a pair of earbuds. • 24/7 Tech Support: I’ve used the tech support a few times for setup help and troubleshooting. The agents were knowledgeable and patient, and it’s great knowing I can call anytime. • Extended Return Window: You get 60 days instead of the standard 15, which is a lifesaver when testing out gear or buying gifts. • Free 2-Day Shipping: Orders arrive fast, and there’s no minimum purchase requirement. • Exclusive Member Deals: I’ve caught a few solid discounts that weren’t available to regular shoppers, especially on accessories and peripherals.

I was on the fence about My Best Buy Total, and now I’m firmly in the “why didn’t I do this sooner?” camp. Between the member pricing, extended returns, included protection, and Geek Squad support, this membership quietly saves me money every time I shop. The peace of mind alone is worth it—no stressing over protection plans or tech support when something acts up. Whether I’m buying gaming gear, home electronics, or random tech upgrades I definitely needed, it’s nice knowing I’m covered. If you shop at Best Buy more than once or twice a year, this membership just makes sense. It’s one of those rare subscriptions that actually earns its keep instead of collecting dust. Highly recommend to anyone who likes their tech protected and their wallet slightly less angry.

Review:The My Best Buy Total™ membership has completely transformed how I shop for tech and appliances. From exclusive member pricing to unlimited Geek Squad support, the benefits are both practical and generous. I especially appreciate the included protection plans—knowing my purchases are covered gives me total peace of mind. The customer service is responsive, and the setup process was seamless. Whether you're upgrading your devices or managing a household, this membership delivers real value. Highly recommended for anyone who wants convenience, savings, and expert support all in one package.

I don't find geek squad is that great or helpful. I had a issue with a tv and geek squad was horrible with how to handle the issue and knowledge of how to handle the issue. I just want you the costumer that best buy takes your money for extra coverage but depending on the tv manufacturer warranty I payed and they didn't cover it or even helped on the issue I had to go back to the tv manufacturer they took care of it because the had to they gave a 2 year warranty on their tv and I wound up getting a refund because they don't carry or have a better quality tv. But to get the refund it took almost 2 months. So no tv for that amount of time I don't recommend getting the extended warranty that best buy offers in my opinion. Hope this helps.

I’ve had the Best Buy Total yearly membership for a while now, and it’s been more useful than I expected. The extended protection on purchases, free delivery and installation, and 24/7 tech support make a big difference, especially if you buy electronics regularly. I’ve already saved money on repairs and setup help, which easily offsets the membership cost. What I like most is the convenience — knowing I can walk into the store or chat with support and get help without extra fees. If you shop at Best Buy more than a couple times a year or own a lot of tech, this membership pays for itself and gives real peace of mind.

I’ve been really happy with the Best Buy Membership so far. The extended return window alone has been a huge benefit, especially when buying electronics that need real-world testing. I also appreciate the member-only discounts and free delivery on larger item. it’s saved me money more than once. Customer support has been smooth and stress-free when I needed help, and the included protection plans give extra peace of mind on bigger purchases. If you shop at Best Buy even a few times a year, the membership quickly pays for itself. Overall, it’s a solid value that makes shopping easier, safer, and more convenient. I’d definitely recommend it to anyone who regularly buys tech or home electronics from Best Buy.

I just found out that this warranty covers ANY product I purchase through Best Buy - from my Mac Airbook to a new refrigerator or washer/dryer - all for the same monthly price. So this will definitely be worth it as I am moving to a new home soon and will need new appliances. The warranty lasts as long as I maintain membership and covers damages, software issues, etc. So much more than standard warranties seem to cover. Very glad to have asked more questions about this before canceling. (It also saved me an additional $50 from a later on price match guarantee!)

I’m happy with this program. I’ve used the Geek Squad quite a few times and they have always done an excellent job for me. It’s nice to have that piece of mind knowing that anything you buy from Best Buy has strong technical support behind it at no charge other than it’s annual fee. They also introduced me to Webb Root virus protection, which is just wonderful. I’ve been using it for three or four years now and have never had a virus issue since. It seemed like I was fighting off viruses at least once a year before that.

This membership is still a good value especially on the computer end of things. Not so much on home appliance service. Total membership used to cover everthing. But, now they have scaled way back and only cover certain things for a brief period of time. They charged me $149 recently for a sevice appointment insisting that I was not a total member. I have been fighting with them to get back my money to no avail since November

I decided to purchase the My Best Buy Total™ membership because I was buying a $1,000 computer and wanted extra protection, and honestly, it has been a very good decision. From day one, the accidental damage protection gave me a lot of peace of mind when using my devices without worrying so much about something happening to them. Another point that really surprised me was the 24/7 technical support. It’s reassuring to know that if I ever have a question, I can contact them directly at any time. I’ve also taken advantage of an exclusive $5 discount on a recent purchase, which helps offset part of the cost of the membership. Overall, my experience has been very positive. I truly feel that I’m getting value for what I paid, and having my devices protected along with support available whenever I need it makes the membership absolutely worth it.

I was not thrilled to have to make this purchase initially. I went into GeekSquad after my PC tower would not turn on. The fans would start and then it immediately would turn off. When I brought it in, they basically told me that the membership would likely end up costing less than whatever repairs were determined to be needed. 180 felt steep. But after everything that turned out to be wrong with my old pc, and the work that i had them do with my new one, it was absolutely worth the price. It covered all of my diagnostic, repair charges, and data transfers and now Im covered for the entirety of this year for any other device that may have issues. While it doesnt cover the cost of parts, it does cover services and that turned out to be a much better deal! Staff were fantastic through and through.

These guys are great. They are always willing to help and if the don’t have any answers, they will ask upper management for help. Basically buy all your electronic products at Best Buy. Something goes wrong, they got you covered. My wife’s iPhone screen protector cracked the other day and since we bought it at Best Buy they replaced it for free with my total membership.. I also left my beats in my pants pocket and wash them, I took it to Best Buy and they couldn’t help me out at that one but referred me to another Best Buy nearby or an apple store and I was able to get them replaced for only $29 since they have the AppleCare coverage. That’s what’s great, they work with all their manufacturers to help their customers out. Definitely recommend!

Took my Gaming Pc to GeekSquad because it was freezing, and I had to join the membership in order for them to work on it. They couldn’t find out what was wrong at first, they tested it and it didn’t freeze. So they gave it back to me I brought it home and it continued to freeze. I recorded it, showed them the video they told me to bring it back, they found out what the problem was, informed me and fixed it and also gave me ideas of things do to make sure it doesn’t freeze. Just bought a new TV as well and my membership helped me save money!!