Customer Ratings & Reviews
- Model:
- SHXM65Z55N
- SKU:
- 6360641
Rating by feature
- Value
Rating 3.9 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
Customers are saying
Customers commend the 500 Series dishwasher for its quiet operation and excellent cleaning performance, frequently praising its ability to thoroughly clean dishes. The third rack is also a popular feature, with many users finding it useful and convenient. While some users experienced issues with the door, the majority of feedback highlights the ease of use and positive overall experience.
This summary was generated by AI based on customer reviews.
Poor Quality
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Made much cheaper than my previous Bosch dishwasher. If you buy it, be sure to include the extended warranty. Quit working less than 1 year from purchase. Very disappointing! Bosch used to be a trusted high quality brand. Not anymore!
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi Brad, thank you for bringing this to our attention and we’re sorry to hear about your experience with your dishwasher. If you have any questions regarding service needs, please feel free to call our 24/7 customer service team at 800-944-2904.
- Pros mentioned:Noise level
Bottom rack sucks!! Falls off track and gets stuc
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The bottom rack doesn’t stay on it’s track and falls into the tub. Maybe it’s the wrong rack but can’t recommend this dishwasher at this price. I’ve had dishwashers half the price not have issues. It is quiet though.
No, I would not recommend this to a friend Lasted 17 days before failure
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this dishwasher as an upgrade to a GE Profile dishwasher that died after 4 years. This dishwasher last 17 days then began failing. The detergent dispenser would not distribute the Cascade soap pods or would drop them into the wash tub after the cleaning cycle was complete. Attempted to get it replaced but learned that the unit had been discontinued.
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi Mike, we're sorry to hear you've been experiencing issues with your Bosch dishwasher. For assistance, please call our Bosch Customer Support at 800-944-2904 or email us at [email protected] with more details and your contact information. Our team would love to see how we can help.
Awful dishwasher
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had nothing but problems with this dishwasher. We must have run about 3 or 4 loads when we noticed the red light that shines on the floor ( which I hated) had stopped shining. There was an error code saying it wasn’t draining. Geek squad came out and supposedly fixed it. Again, after 3 loads, we get the same error code. By that time I wanted the thing gone!! Ended up getting a Kitchen Aid which I love
No, I would not recommend this to a friendHorrible!
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's horrible!!! I hate it. It doesn't work right, doesn't dry and the racks are horrible. DON'T BUY THIS DISHWASHER!!
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi Camille, we're sorry to hear you're not getting great drying results. Here are some tips that should help:
1) Fill the rise compartment with Jet-Dry.
2) Adjust rinse aid dispense amount according to the water type in your area.
If you have any additional questions, please feel free to call our 24/7 customer service team at 800-944-2904.
Bosch dishwasher not a great.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got this in 2020 cost over 1,100.00 This was dishwasher was recommended to us as being the best. We wanted to buy something that was going to last, and we wouldn’t have to put a lot of money into fixing it. Unfortunately, three years later, it sounds like the motor is gone. So now I have to find somebody to fix it. I guess I wouldn’t recommend Bosch to anybody for what happened to us.
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi Memories, thanks for your review. We're sorry to hear about your experience. We understand that out of warranty repairs are frustrating and apologize for any inconvenience or disappointment. If assistance is needed, please contact our customer care team at 1-800-944-2904 for real-time support. Thank you.
Not happy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was excited that we could get our delivery date changed from September 29th to July 8th (We ordered it around June 29th in store) after a phone call the next day. The installer was adamant that it would not fit and told us to get a "GE", after double checking after he left I found that there was adequate room over our existing dishwasher (3/8") which was 33.75 vs new one at 33.85. I tried to call best buy starting at 11:30 am and requesting a callback because the wait time was an hour and 15 minutes I waited for 3 hours with no return call. I then tried to call and waited for an hour and 7 minutes and the call disconnected when someone answered. I proceeded to call back and waited for three hours and 45 minutes and an hour and 12 minutes of that was apparently waiting for the wrong department. So pretty bitter at the moment.
No, I would not recommend this to a friend
