Customer Ratings & Reviews

This is such an upgrade for the house. It is nearly silent. Every load of dishes so far has been perfectly clean and completely dry. No water anywhere, including plastics. It is expensive. But for me, I will never buy another doshwasher again, so I went all out. I have zero regrets.

Cleaning performance is great, and the whole thing is extremely quiet. Like the third rack for silverware, leaving additional space on the bottom. Serving / cooking utensils and lids are about the only other stuff that fors up there though. The adjustable middle rack has also been useful. The front door has a little flex to it, which is slightly disappointing for the price. Hoping it doesn’t cause issues with longevity in sealing. Touch buttons on top and smart app controls are slightly finicky (delays in response after pressing button, difficulty in connecting to machine via app). Core functions are great and would definitely recommend to others. Step down model is probably a better value overall.

This is the most quiet running dishwasher we have ever used. While the cycle times are rather long, it cleans exceptionally well. With three racks and the ability to configure each rack to accept larger items in the middle and bottom racks, we can now place larger pots and pans in the dishwasher.

The Bosch SHP9PCM5N Benchmark dishwasher is by far the quietest dishwasher on the market. When I set a decibel meter 3' away from it, it actually stayed around 38 - 39 dbA. It does not get above a hushed tone every in its cycles. I recently tried out a Cafe dishwasher that was rated at 39 dbA and it regularly registered at 42 dbA and had numerous 1 minute long spikes of 46 dbA (at 3 feet away). Apparently GE (Cafe) does not measure their dishwashers with the same standards as Bosch. So, I returned the Cafe model and bought this Bosch model. The only regret I have is that the racks in this Bosch model are not nearly as nice as those in the Cafe model. I would recommend to Bosch that they stop trying to save money and increase profits by putting cheap racks in otherwise excellent (and expensive) dishwashers. Out of all the dishwashers that my wife and I looked at in Best Buy (in the $1000 and up price range), the Bosch ones had the lowest quality racks. In the end, I decided that I could live with the lower quality racks and that the silent operation and excellent reputation for quality were more important.

I bought this on the recommendation of a popular consumer product testing magazine. I was not let down. The Bosch Benchmark Dishwasher is an outstanding kitchen appliance, with its standout features providing a blend of efficiency, convenience, and innovation. One of the most impressive aspects is its astoundingly quiet operation at just 38dB; you can run your dishwasher at any time which is perfect for open-plan living spaces where noise can be a concern. Bosch takes cleaning convenience even further with its Wi-Fi enabled Home Connect feature for tech-savvy users looking to integrate their kitchen appliances into a smart home ecosystem. Another remarkable feature is their PowerControl spray arm which you can have focus on some of the dirtiest dishes that you fit in the bottom rack.

I just had it installed and haven’t used. I bought this on a Labor Day sale with an open box sale from Best Buy. It saved me $600. The Benchmark is more technology than I need but we have extremely hard water and the Benchmark is the only series model that has a built in water softener receptacle. If the 800 series had it, I would have bought that. Or even the highly rated 300 series. I don’t know why Bosch doesn’t have a model with a water softener receptacle for the series 300, 500, 800 as well. This Benchmark is more complicated to learn with all the bells and whistles and is very expensive. I was desperate to get the water softener receptacle. Once I start using it, I may have better feedback. I am someone who bought dishwashers through surplus stores. But we bought a high end house and Boscheems to be the gold stand for dishwashers.

A very good appliance to have in one's kitchen. Of course, it has to be a Bosch. One can barely hear this model dish washer operating. The dishes, pans, glasses silverware etc are cleaned so well that they look brand new!! Never have to go back to touch up a missed smudge as when doing it by hand. Ease of use has been well designed. Many options for cleaning is available. Just set the controls once and reuse them at will. 'Soft touch' to select the options, no need to press using any pressure. It's just a matter of loading the dirty dishes, adding the cleaners, turning on the power, closing the door and letting Bosch do the cleaning.

A great dishwasher that is extremely quiet and cleans the toughest bakes on dishes. Great features complimented with their App for more features and options. It takes a little creativity to load dishes after using a non-Bosch dishwashers.

Our previous dishwasher (a GE) started burning up motherboards at only 4 years old, and after the 2nd board in less than 1 month went dead, I decided it was time to dig deep into savings and buy this gem. I live off a well, and the hard water is tough to deal with. So I wanted this model that has the water conditioner built in, as well as the other great features that makes it their Benchmark series. It has NOT disappointed! I have pre-washed my dishes my whole adult life, and it is crazy stressful to load dishes with food remains, sauces, etc. to dry for 2-3 days and then wait on pins & needles to see the results. Yet every load has produced perfectly clean and shiny dishes, flatware, bowls, and utensils. Not a hint of an issue, dry plastics, and no spots! Built well, very solid and beautiful. I really love this dishwasher!!

It's been great having a dishwasher, especially the one we bought, Bosch Benchmark 800 series. I did a lot of reading into many different dishwashers. My granddaughter uses it the most and is very happy with it. It's very quiet and you can even use your phone to operate it, if you wanted to. The three racks are great. Since she cooks a lot and uses all sizes of utensils, it is perfect for those large and extra large items to fit. A big thumbs up for such a terrific dishwasher. It doesn't have a heating element, but instead it uses very hot hot water at the end and the dishes dry easily from that process. Some things need a quick wipe off of water droplets, but things dry nicely.

I was shocked and disappointed by a major oversight in this otherwise high-end Bosch Benchmark model: there is no way to set a delay start directly on the machine. Let me be crystal clear for anyone considering this appliance: If you use delay start — ever — do not buy this dishwasher. Unlike earlier Bosch models that allowed you to simply press a button to start a wash in 2, 4, or 6 hours, this unit requires you to physically press Remote Start on the machine, then open your phone, launch the Home Connect app, and manually initiate a “Smart Start” with a vague “best time” window. That is the only way to delay a wash — and there’s no option to set a specific time or duration like “start in 3 hours.” I’m addressing this directly to VP of Product Management for Bosch dishwashers: Removing physical delay start from a premium appliance is a tone-deaf decision. You're asking users to take a multi-step process involving a smartphone, an app login, and a network connection — just to delay a load of dishes. This is not progress. This is over-automation at the cost of convenience, and it punishes users who don't always have their phones handy — or who simply want a basic feature that’s been standard for decades. Your product management team should be embarrassed. The dishwasher itself is quiet and cleans well, but this fundamental usability flaw is a deal-breaker for me and many others. Our electricity is cheap at night and the feature is important to me. Had I known this in advance, I would not have purchased it.

The Bosch Benchmark is remarkable in every way. When running and doing its magnificent job of cleaning AND drying the dishes and cookware, it’s almost inaudible. An incredible machine and worth every penny.

Best dishwasher I have ever had! Glasses are crystal clear and dry. The rest of the dishes, no matter how dried on the food is come out sparkling. Love the 3rd rack and the light inside. Even has a dispenser for salt if you have hard water. And QUIET!

Very quiet just like we wanted. Can barely tell it is on when we're in the kitchen. Cleans very well. Gets cheese off cooking dishes as long as it isn't baked on to a crisp. The app lets you fine tune the settings but we rarely use it. We usually select from the few direct control options and let it go.

Only a couple of weeks in but so far so good. Super quiet operation and washes and drying is perfect so far.

This dishwasher is a bit over the top but we needed one to replace one that went bad and it was available a few days early… The upside - does the best job I think I have ever had for a dishwasher. Dishes are much cleaner than my old LG dishwasher. App is super easy to use and it allows you to customize your dish washing cycle down to what you have and where in the dishwasher. It is super quiet. I ended up installing myself and the instructions were very straight forward and it included the right parts for a variety of installation conditions. The only downsides are I haven’t figured out how to do the delayed start without the app and it is a bit pricey.

Very quiet. Barely hear it. Dishes come out much cleaner than other dish washers I’ve had. Quality item , well worth the money.

The silence is deafening and everything comes out unbelievable clean. If you empty the dishwasher sooner than you should there is some dampness remaining...but that is easily taken care of

Love the way the trays are, it is quiet, and cleans the dishes so much better than the one I had before.

Love the Bosch washer. adjustable shelves, a top drawer we use for silverware instead of the basket. It's very, very quiet as well. We tested it by putting in soiled dishes and silverware (we used to rinse everything completely) and they came clean! Also - we had Best Buy install this, and they were extremely courteous and professional. They took a lot of care to lever the dishwasher and make everything perfect!