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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 4555 reviews

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Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

  • Connectivity

    Rating 4.8 out of 5 stars

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95%would recommend to a friend

Customers are saying

Customers are impressed with the SoundLink II Wireless Over-the-Ear Headphones for their exceptional sound quality and comfort during use. Many users find that the battery life is remarkably long, allowing for extended usage without interruptions. While some users would prefer more bass and a louder maximum volume, the overall consensus is that these headphones offer great value for the price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-20 of 121 reviews
  • Pros mentioned:
    Comfort, Sound quality, Weight
    Cons mentioned:
    Bass, Volume

    Rated 5 out of 5 stars

    Love the over ear part

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Am truly enjoying these headphones. Volume could get just a tad louder and the adjustment headband part could be a little more firm in the clicks/notches. Sound is very good but could offer a little more base vibe. Also, Bose if listening, when the headphone are on your head correctlty L/R and you move them down to your neck, the speakers can't be rotated flat for better head/neck movement. User has to pull them off and flip them around and then the speaker cups will lay flat. Correcting this would be a nice fix. What I truly like compared to others is these can be worn all day, very soft cups, solid build, lighter than others and buttons function well. In closing, something I was not thinking about when wearing headphones, these headphones I'm sure as well as other hold heat like winter fur covered ear muffs. Anything other than cooler weather, get ready for sweaty ears and moist fitment but changing this would hurt sound deadening.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality
    Cons mentioned:
    Bass, Volume

    Rated 5 out of 5 stars

    Balanced Bluetooth Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lightweight and comfortable to use for hours. Constructed well, using durable plastic, metal core headband and synthetic leather. Overall sound is balanced with clear vocals and ample bass. However, look elsewhere if you want more bass or listen to bass heavy music, such as the Beats Studio Wireless. These do not have active noise canceling, however I find that it is not needed since the earcups provide a good seal and block some outside noise. The volume seems to be limited and doesn't get super loud like other Bluetooth headphones, but any louder and the sound would be distorted. Bluetooth connection has been good, reconnects to device easily and has a range more than the suggested 30 feet. Pairing is a snap and can connect to multiple devices. Controls are well placed and easy to manipulate. The voice prompts are a nice touch telling you battery level and which device your are connected to. I haven't fully tested the battery life but have been able to go a whole week using the headphones two hours a day and still have juice left. When you do run out of power, you are able to use the headphones in regular wired mode.

    I would recommend this to a friend
  • Cons mentioned:
    Bass

    Rated 2 out of 5 stars

    What a bummer for the price.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely disappointed. Even with my HiFi sub to Tidal these sounded horrible. Bass was only good thing but it muddled the music so badly. Spend a few dollars more and get the Shure Aonic 50. It's what I did and it's night and day difference.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality, Weight
    Cons mentioned:
    Bass, Volume

    Rated 4 out of 5 stars

    Best Bluetooth headphones.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are by far the lightest and most comfortable headphones I've ever owned. They weigh in slightly over 6 ounces. You can wear them for long duration and feel no fatigue or discomfort.The sound is amazing depending on the type of genre your into. If your into rap and pop I would look at getting something else do to the lack of bass. For all other types of music these are by far the best wireless headphones in the price range. I do feel the soundlink wireless could be louder. I find myself listening to music with the volume maxed most of the time.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality
    Cons mentioned:
    Bass

    Rated 5 out of 5 stars

    Great Bluetooth over ears

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Bose around ear Bluetooth set sounded great for a Bluetooth headset! They were very comfortable and not using wires was awesome! Everything was clear, the sound was accurate. I might have preferred just a touch more bass though. I chose these over Beats based on reviews of comfort. I used them on a flight for a couple of movies. Had iPad volumes maxed or one click under max the whole time. Could still hear the jet engine. I didn't get the QC25 because it's wired only. Rumors of Apple dropping aux jack support on next iPhone made me not want to invest $300 in phones that need to plug in. Although there will most like be an adapter. In the end, I returned these for a few reasons. I wasn't crazy about the look of the blue. The all black qc25 looks way better to me. But that's minor to many people. The other reason is the lack of noise cancelling. I knew it when I purchased, but hopes the around ear design would block more jet engine sound. I'll probably buy the next version of these headphones once I know what Apple does with the aux jack and if Bose makes a noise cancelling Bluetooth model with better styling. Purely on comfort and sound tho 5/5.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality
    Cons mentioned:
    Bass

    Rated 5 out of 5 stars

    Best wireless OTE headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can't expect anything less from Bose. They made a perfect product and I bought it at an awesome deal on Best buy. I would like to talk about few of the concerns people posted regarding this product over other models. 1. Noise Isolation: it's not noise cancelling but it removes almost all of the surrounding noise. I used it in flight and all you can hear is a mild high pitch engine noise. It gets completely removed once the volume is above average levels. I feel the mild environmental noise is good to keep you aware while walking or sitting with other people. 2. Battery: hands down one of the best battery life. Easily lasts for 10hrs and I charge once every 3 days. Gets to full charge in 2 to 3 hrs. 3. Sound quality: Excellent vocal and instrumental performance. Bass is lesser than other products such as Beats. But buy it if you are not listening to hip-hop/ deep bass songs all the time. 4. Value for money: easily the best value for money available if you are not so concerned about noise cancellation ( which I feel is kind of useless in most cases).

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality, Weight
    Cons mentioned:
    Bass

    Rated 5 out of 5 stars

    Great sound, very comfortable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Switched from Beats. Not as much base but the overall sound quality is very good. Purchased mainly for air travel, made the right choice! These are lighter than the Beats but way more comfortable. No complaints.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality
    Cons mentioned:
    Bass

    Rated 5 out of 5 stars

    Great sound quality and battery life.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Con: has a proprietary smaller headphone jack on the headphones, so not every aux cable will fit. Pros: Lightweight, comfortable padding, long battery, amazing sound quality. I mostly use this for playing games (witcher 3, skyrim, etc) and they are great. Clarity is good at higher volumes as well. Bass leaves a little to be desired in the very low end, but is crystal clear. The battery life is also pretty good. I can get almost 7-10 hours of use out of them with on and off music/audiobooks and the occasional phone call throughout the day.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Bass, Volume

    Rated 5 out of 5 stars

    Great Sounding Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have owned many other Bluetooth Headphones and these Bose sound good. They have a nice balanced sound with clear mids and highs. The bass is punchy and not overpowering. If you love the bass that shakes your head these are not for you. They are not the loudest set of headphones and they do not have noise reduction. If you like a nice balanced sound to use in a not so noisy environment these are a good buy.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality
    Cons mentioned:
    Bass

    Rated 5 out of 5 stars

    Great for everything headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones! I was worried at first due to the higher price tag but I'm glad I got em. The sound quality is...well it's Bose what more do I have to say. I went back and forth from the comparable over the ear Beats and these. Overall I was much more impressed with the quality of the Bose. The Beats sound good but the bass is way to overpowering, the highs drown out the mids. As for ease of use and connectivity I give it 5 stars! These also have some noise cancelling effect I can't hear co-workers talking 3 feet from me. Just me and my music in my own little zone. Battery life is exceptional as well I have never ran them dead yet but I usually use them 2-3 per day and I don't have to charge them for 4-5 days easy. The comfort of these are great after a few seconds you just forget you're wearing them. Outstanding product! Highly Recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality
    Cons mentioned:
    Bass, Volume

    Rated 4 out of 5 stars

    Slightly overpriced but amazing comfort

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bose headphones are, hands down, the most comfortable headphones you will ever wear. When compared to Sony or Sennheiser, the light and flexible build quality really stands apart. The ear pads are soft and cushiony and allows your ears room to breathe. The headphones do not clamp painfully against your head so it's a god send for those with glasses. The sound quality is slightly mediocre as bass is very weak and overall volume is low. I had issues connecting the Bluetooth to several Android devices. They were only able to recognize the headphones after several reboots, however subsequent connections are instanteous. I have to mention that first time connection with an iPad was easier so it could just be an android thing. The headphones come with a very nice looking carrying case. Design and style is top notch but it is over priced in terms of sound quality. The comfort makes up for it though.

    I would recommend this to a friend
  • Pros mentioned:
    Bluetooth, Sound quality
    Cons mentioned:
    Bass

    Rated 5 out of 5 stars

    Great over the ear headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the fact that once your headphones have been synched up with the bluetooth device of your choice, you don't have to re-synch it again. Now every time you turn on the phones and device they automatically synch, and up to ten diferent devices, try that one Beats! Sound quality is top and the fit is perfect on my head (big head, lot's o brains) The one area I would give Beats is in the bass department, Bose doesn't quite have the same low end but the ease of use and fit wins out on the Bose.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality, Weight
    Cons mentioned:
    Bass

    Rated 4 out of 5 stars

    Great sound. Satisfaction in my purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice clear, crisp sound. Light weight & easy on the ears for longer listening sessions. At low volume, the base isn't very strong, but turned up to a little higher volume the base is just right. If the base was just a little stronger at low volume, i'd have given 5 stars. Although the overall sound of these bad boys is pretty darn good. I'd buy another set for myself, or as a gift for a friend.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality
    Cons mentioned:
    Bass

    Rated 5 out of 5 stars

    Amazing experience!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I first listened with my Bose headphones I was a little put off. The bass just wasn't there like I expected, and I was ready to return them. I am sooooo glad I didn't!!! After giving them a chance I realized that all the other headphones I have ever had were lying to me. Most all headphones or speakers I have had were almost always bass heavy and I realized that it was to cover up the lack of sound they had. I have been conditioned to think that "good" bass is what really makes a song sound great, but I was COMPLETELY wrong. These headphones brought out sounds in a song that I had never heard before. And the bass is actually amazing, it's just not overbearing. Everything sounds so crisp and clear, and blends so nicely, that songs I've listened to a thousand times sound almost new and different. Like I tell my wife, with these headphones on I feel like I'm experiencing the music, not just listening to it. The experience is so immersive I can't even begin to describe it. The song Believer by Imagine Dragons literally gave me goose bumps during one part of it because these headphones captured sound that I had never payed attention to before through mediocre speakers. I would highly recommend these. Oh, and the battery life is stellar!!!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality
    Cons mentioned:
    Bass

    Rated 5 out of 5 stars

    Great sound and comfort

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are super comfortable and clarity of sound. My only negative remark is that the bass notes arnt deep enough to give certain songs justice.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality
    Cons mentioned:
    Bass

    Rated 5 out of 5 stars

    Great Headphones!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the Beats Studio Wireless and thought they were really good, until I tried these. These don't have quite as much bass as the Beats, but are much clearer and much more comfortable. And the battery life if more than double on these than the Beats. Easy to connect and amazing to listen to!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality
    Cons mentioned:
    Bass

    Rated 4 out of 5 stars

    Great Clarity!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just want to say that this is not for the Bass Heads. This is for everyone else. The quality is great at all levels, the mids, highs, and even the bass (not to pronounced). I highly recommend these headphones. It's also very comfortable.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality
    Cons mentioned:
    Bass

    Rated 5 out of 5 stars

    compared to Sony - XB950B1 Bose AE II is Winner!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I lot of people have written lengthy reviews. I'll try to keep this short. The positive reviews are the reason I got this and figured I leave one more. The sound on this is amazing, crisp. The shape fits over my entire ear including hearing aid. (this adds zap to my personal poor high frequency hearing). Comfortable. And sound does not leak out and leak is minimal. Should be able to muffle out airplane sound. Remember this are not active noise cancelling. Thing the passive muffling is great. Sony XB950B1 was returned compared to this model same day. Sony Bass is overwhelming mid range and treble are muddy and not sharp unless loud.. The rest of the specs are about the same. Also shape is large round and still did not fit over my ears like the Bose. Hearing aid was covered by the cushion and useless.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality
    Cons mentioned:
    Bass

    Rated 5 out of 5 stars

    love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome headset. Received in 3 days, nice packaging. They are soft on ear, very lightweight. Battery power is satisfactorily around 15 hours. I have used them wireless for long hours without any problem. Paired well with my Samsung S8+. Sound quality is nice, bass I felt not so good though.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality
    Cons mentioned:
    Bass

    Rated 5 out of 5 stars

    It's a true and natural sound with Bose Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife wanted the Beats wireless headphones to replace her older wired Bose headphones. So I bought her the Beats Wireless over ear headphones. She seemed happy with her Beats until I bought myself the Bose SoundLink II Wireless Headphones. After my wife tried my new Bose SoundLink II, she put her Beats headphones in the office drawer and confiscated my Bose. I bought another set of Bose SoundLink II headphones, because I love the true and natural sound that Bose produce and not too much bass or treble like the Beats headphones. The Bose battery life last a lot longer than her Beats. I also love how Bose headphones tell me how much power is left when I turn them on. Good new for the Beats headphones. My youngest son has them now and he loves to listen to Techno Pop with them. Pump up the bass! LOL Give me Miles Davis or Steven Ray Vaughan and my Bose SoundLink II headphones.

    I would recommend this to a friend