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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 4555 reviews

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Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

  • Connectivity

    Rating 4.8 out of 5 stars

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Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers are impressed with the SoundLink II Wireless Over-the-Ear Headphones for their exceptional sound quality and comfort during use. Many users find that the battery life is remarkably long, allowing for extended usage without interruptions. While some users would prefer more bass and a louder maximum volume, the overall consensus is that these headphones offer great value for the price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-20 of 170 reviews
  • Pros mentioned:
    Battery life, Sound quality

    Rated 3 out of 5 stars

    Good...and bad.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros: EXCELLENT battery life and EXCELLENT bluetooth range. Cons: Build quality is poor. I have owned MANY bluetooth speakers and headphones including the Bose AE2w. Directly comparing the Bose Soundlink II headphones to the Bose AE2w: AE2w superior in earpad comfort. Soundlink II superior in battery life, bluetooth range and has slightly better sound quality. The build quality is a massive disappointment, though. The extending metal piece that allows the headphones to extend/contract to fit various head sizes doesn't exactly fit within its housing so that when I turn my head sometimes it clicks. To restate: there's "slop" in the sliding mechanism on the headband.

    I would recommend this to a friend
    • Brand response from Bose support
      Posted .

      Thank you for taking the time to write your review. It is always great to hear from a loyal Bose customer. We are thrilled to hear that you are happy with the sound quality and improved battery life on the newer version. We share some concerns as your comments regarding the slide do not sound normal and we'd like to help. You can reach us at 1-800-379-2073. We are open from Mon. – Fri., 9 AM – 9 PM and on Sat., 9 AM – 7 PM ET. Bose

  • Pros mentioned:
    Bluetooth, Sound quality

    Rated 3 out of 5 stars

    Cheap Material

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The bluetooth connectivity works great, good is good. The material is crap. Today is one year since I bought them and the head piece is falling apart, the ear cups are disintegrating. It may just be the white model that was so poorly made. There wont be much left to them after this summer.

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Thank you for reviewing the Soundlink Wireless Around-Ear II Headphones!
      We're glad to hear that you enjoyed the functionality of our product and saddened to hear that this has been wearing away.
      If you ever experience issues like this with this or any Bose product, please reach out to support in your region so we can make this right for you.
      Have a nice day! bose

  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Good sound, mic will pickup all sounds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound and Bluetooth connection is good. I hate that the microphone will pickup all sounds nearby and will make it horrible for phone calls. Also, the plastic will not last more than two years. I don't think i will but another Bose headphones ever.

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hello, Luisin64150.

      Thank you for taking the time to write a review on your SoundLink Wireless Around-Ear Headphones II. We're glad to hear you're enjoying the headset's audio quality and Bluetooth connection.

      We're sorry to hear you're experiencing difficulty with your microphone. If possible, we would recommend taking calls in quieter environments with lower wind noise to improve the quality of far-end audio.

      For the best assistance, please reach out to our support team directly at 1-800-367-4008. They are available M-F 9 AM to 9 PM Eastern, and this team will also be happy to look into service options if you are noticing any plastic peeling off of your headset.

      Thank you again, and have a great weekend.

      Jesse - Bose Support Bose

  • Pros mentioned:
    Comfort, Sound quality
    Cons mentioned:
    Bass

    Rated 3 out of 5 stars

    Not the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these because they were the most comfortable over ear head phones. They felt great and sounded good. But for the money... they felt flimsy and not enough bass. Ended up returning them for a less expensive pair of beats that sounded way better, feel more solid but were just slightly less comfortable.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality
    Cons mentioned:
    Bass, Volume

    Rated 3 out of 5 stars

    Meh

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds good little to no base good highs and mids can listen to long periods of time and extremely comfortable my only problem and its a common problems with all BT headphones max volume isn't loud enough

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Average

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First off - I loved the white color, but exchanged it for the black color to mask any stains etc. the might appear with regular use. The sound quality was good - not great, better than most other (Sony, Beats and an older wired set of Bose headphones that I've owned). What really was a downer was just the cheapness in terms of the overall quality look and feel of this set of headphones. The plastic materials used to make this really take away from the overall sound quality. So after a while, I decided to upgrade. The noise cancelling ones from Bose, albeit higher priced seemed to appear a lot more classy and sturdy. Even the sound quality was fantastic (Bass was fabulous) incl. while flying on an airplane seated right by the exit. If you can spend for those (approx. $100+ more), I'd recommend the higher end Bose, just not these.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 3 out of 5 stars

    Beats Solo 3 is better

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the same price point, the Beats Solo 3 has much better sound -- deeper base, crisper altogether. I am a little surprised that a Bose would compare so averagely against its competition. The Bose does feel more comfortable because the Solo 3 grips tighter. I use my Solo 3 for international air travel so a tighter fit is better for after you fall asleep. Will try the Sony WH-CH700N next in my quest to find good sound AND comfort around the head. Not willing to pay $349 because international travel is rough and it's less heartbreaking to break something costing $200 than $350. ¯\_(ツ)_/¯

    No, I would not recommend this to a friend
  • Pros mentioned:
    Comfort
    Cons mentioned:
    Volume

    Rated 3 out of 5 stars

    Decent headphones with glitches

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones are light and very comfortable. I was annoyed by the constant Bluetooth connection issues with the iPod. The volume also maxed out in a low place. Returned them to the store for another brand and I am very happy with the replacement.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Bose sound - not noise cancelling, but used them on plane and didn't hear the crying baby. Went Bluetooth as Apple will be moving away from headphone jacks and others will probably follow suit. The top of the headpiece hurts my head a bit- even though there is foam. That is my only complaint- but for $300- I shouldn't have pain on top of my head from 45 minutes of use- even after adjusting the tightness.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Fair, sound can be better

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never paid this kind of money for a pair of headphones. I'm slightly disappointed as when I think/hear Bose I expect superb quality in sound. Not the case with these. Sound is mediocre, build of headphones is actually quite well, sturdy, hopefully they hold up. The range is great and have yet to get any drop calls and music interruptions due to range or frequency. Another downfall is that it picks up everything which can make it very difficult for the other caller to hear it. Blessing and a curse. Very easy to set up and the app works quite fine. I guess for a few more bucks maybe I should have gotten another line of Bose headphones with better sound quality, but at $199, you think it would be there.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Bluetooth, Sound quality
    Cons mentioned:
    Price

    Rated 3 out of 5 stars

    Spend the extra for noise cancelling

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are great headphones. Sound is nice and crisp as you would expect from Bose. Wireless is nice and easy to set up and use. The price point is just a little to high for a regular wireless headphone setup though. If your going in for this kind of money go a little further and get the Quietcomfort 35 with noise cancelling. Its a night and day difference. I had these for about a week before I exchanged and upgraded tot the QC35.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality, Weight

    Rated 3 out of 5 stars

    No active noise cancellation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i liked the sound of this, the weight of the headphones and the swiveling ear pieces but just couldn't do with the fact that it didn't have active noise cancellation.

    No, I would not recommend this to a friend
    • Brand response from Bose support
      Posted .

      Hello there. Thank you for the review. We appreciate the feedback and are glad to hear that you are enjoying the sound and comfort of the SoundLink AE II headphones. They are a great option for wireless audio. However, for noise-canceling, we would recommend the QuietComfort 25 headphones which are our best-sounding headphones and also offer noise-canceling. Bose

  • Pros mentioned:
    Comfort, Sound quality

    Rated 3 out of 5 stars

    Great for music, Terrible for Phone Calls

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these for work since my job involves being on the phone all day. I know they were built more for music but since Bose has always had a great reputation for quality as a whole, I figured I'd give it a shot. They're incredibly comfortable, amazing audio/sound and they cancel out about 90% of background noise...BUT they are not made for quality phone calls. I work and speak with physicians everyday so I need a pair with consistent performance. Sometimes they work perfectly but 50%-60% of the time, I get comments or complaints on an echo or I sound as if I'm underwater. I also noticed that if I turn my volume down, then the person on the other line can't hear me either. Volume controls both audio input and output?? Please help me if I'm missing something. Everyone seems to have an app these days to help with audio settings on your headphones (ie - Jabra). If not, I'd happily exchange or return for a pair that better suits my needs. Final Conclusion? - Hindsight is 20/20...Only buy for listening to music

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hi there,
      I'm so glad to hear that you like the comfort and the quality of the sound from these headphones!
      Just to make you aware, these headphones do not have any of our noise-cancelling technology. The reduction in background noise is likely due to snug fit of our ear cushions.
      I'm sorry to hear that you are experiencing some issues with your call quality. I would recommend upgrading the firmware. I have included a link here: https://bose.life/2Yy7ZcR, to assist you with how to do this.
      If this is unsuccessful, please reach out top our team by clicking the link here: https://bose.life/3hurWZA, selecting your country and scrolling down to 'Contact Us'. We will be more than happy to continue assisting you.
      Thanks!
      Kerri - Bose Customer Support bose

  • Pros mentioned:
    Comfort, Weight
    Cons mentioned:
    Volume

    Rated 3 out of 5 stars

    Lightweight and Comfortable

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are very lightweight and comfortable but the noise cancellation and overall quality of the sound is lacking for Bose. The volume on both my computer and iPad have to be almost fully turned up and even then, it's not that great. Beats Studio headphones were the surprisingly better choice.

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hey!
      Thank you for your review of the SoundLink Around-ear II's.
      I'm sorry to hear that you are experiencing some issues. Just so you know, the SoundLink Around-ear II's are not designed to be noise-canceling.
      However, If you get the correct size of eartip, you will experience some noise reduction due to the fit inside your hear.
      Thanks!
      Kerri - Bose Customer Support bose

  • Pros mentioned:
    Battery life, Sound quality
    Cons mentioned:
    Price

    Rated 3 out of 5 stars

    Price Point Too High

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Reasonable sound and convenient wireless feature. Mine work fine and battery seems to last forever. The main cons is that they are very large and cumbersome, not noise cancelling and pretty expensive for what you get. If they were noise cancelling or cost about $100 less they would be keepers.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort

    Rated 3 out of 5 stars

    Microphone Marketing is a Lie

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First thing I'll say is that the marketing saying that these have a good microphone is a flat out LIE. The built in mic on these headphones pics up the sound of me typing better than it picks up my actual voice so it is effectively useless in any conceivable scenario for me. With that said, I still give this three stars since the headphones are great for use multitasking and my daily use aside from calls. I really like that I can have it connected to my phone and computer at the same time and just switch audio sources without pressing any buttons. The range on these is also pretty good and I can walk around my whole apartment without losing connection. They are also comfortable and I have no problem wearing them for 6 hours. Battery life is also good and I can go a few days without charging them since I'm not using them constantly and they charge up pretty quickly. I do not think these are worth the $230 price tag.

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hey, it's great that you're enjoying so many aspects of these headphones, such as the multipoint connection, Bluetooth range, comfort, and battery life.

      I'm sorry that you're not happy with the microphone. Does this happen when you make calls from both your computer and your phone? Please ensure that the latest firmware is installed by heading to https://btu.bose.com on your computer and following the instructions.

      Thanks,
      Charlotte - Bose Customer Support bose

  • Pros mentioned:
    Battery life, Sound quality
    Cons mentioned:
    Volume

    Rated 3 out of 5 stars

    Not great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Okay, not very loud. I think there are better options out there for the money. Very clear sound. Major failure, the microphone in the headphones is very very weak. People struggle to hear you while trying to have a conversation. Battery life was excellent

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hi Piggy, thank you for taking the time to review our product.
      I'm sorry to hear that you have had such issues with the microphone on the headset, this is certainly not normal.
      I would recommend making sure that the headphones are up to date with the latest firmware. if this doesn't resolve your issue, please reach out to your local Technical Support Team for assistance.
      Once again, thank you for your time.
      Have a great day!
      Kindest,
      Kerri - Bose Technical Support Specialist. bose

  • Pros mentioned:
    Sound quality, Weight

    Rated 3 out of 5 stars

    Not as good as the older Quiet Comfort 35 models

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are not as nice as the Models they replaced. I have sets of Quiet Comfort 35 and Quiet Comfort QC 35 II both are more comfortable than these new ones. I wish I would not have purchased them. I do think they are better than the more expensive 700 series which are quite annoying to use in practice. The 700's shut of every time you rub them on something while working and I MUCH prefer the tactile feel of buttons to turn volume up etc. At least the new Soundlinks have buttons but they are smaller and more difficult to use than the older better Quiet Comfort models. The new ones are lighter but they feel less well made than the older ones.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 3 out of 5 stars

    Awesome sound (for music only)

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only had these for a few days and returned them as the primary reason I purchased them was to use with my Bluetooth enabled Samsung TV. They failed at that as no matter what I (or the Bose CS rep) did, I couldn't eliminate the 500-600ms of audio lag. And before anyone chimes in and says that "all BT has lag", you're right however there are lots of headphones that don't lag nearly as badly (Sony, HyperX, etc). Couldn't watch tv, movie or games at all because of the awful lag. They absolutely sounded fantastic when listening to music though and to be fair, the sound quality on the tv, movies, games was stunning. Bose audio processing is fantastic (but I think it's what contributes to the excessive lag). Light and really good battery life.

    I would recommend this to a friend
    • Brand response from Bose
      Posted .

      Hello Yukon,

      Thanks for providing your review of the SoundLink Wireless Around-Ear headphones II. Happy to hear you're enjoying the sound quality. However, we're sorry to hear that it did not quite work out for your use case. There is generally a slight delay with Bluetooth audio which can be noticeable with video sources. This can differ between apps/sources. We encourage you to use the most recent versions of all your apps and Bluetooth devices.

      We appreciate your feedback here, and we'll continue to work on making our products better.

      Mohsin - Bose Support bose

  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was disappointed with the sound. I expected more as far as the sound for the price. I took the beats solo 2 wireless headphones back because when played loud the base became distorted so I bought these. The Bose set was like listening through a cheap set. I know beats and Bose have different sounds but beats sound is much more rich and of better quality as far as I'm concerned.

    I would recommend this to a friend