Customer Ratings & Reviews
- Model:
- BES870XL
- SKU:
- 12213497
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Could use some improvements
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A wonderful machine. If you are new to the espresso scene you will need to practice to make the perfect cup of coffee. Overall I'm satisfied with the machine but I do believe its over priced.
I would recommend this to a friend- Pros mentioned:Grinder
Great espresso machine for the house
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was looking for an espresso machine and the staff was really helpful on getting this espresso machine wife loves it and that’s all I need
I would recommend this to a friend - Pros mentioned:Espresso quality
Awesome
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This espresso machine is awesome, nothing to complain about
I would recommend this to a friend Need more practice...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have not made a perfect espresso yet as I have not mastered temperature settings and coffee amounts.
I would recommend this to a friendA very good nice Grinder, frother espresso maker p
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Frother is slow and takes time but other than that a very good package
I would recommend this to a friendPiece of Garbage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for 2 months - cleaned it with 50% water / vinegar solution every 2’weeks and even descaled it. After 2 months - the pressure goes all the way up and no expresso comes out. Customer service is non-existent - web site is done and ‘technical difficulties’ when I call. Funny thing is I have been bragging about this for 2 months and having a party Sunday where apparently nobody will be getting an expresso with this piece of garbage machine. Would have expected the $599 machine to last a little longer that the $40 Capresso machine I used to have.
No, I would not recommend this to a friendNice machine
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent for people who has time to do coffee. too many steps to have a cup of coffe no for me.
I would recommend this to a friend- Pros mentioned:Overall performance
Great espresso machine!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Top notch espresso machine that fits all my daily needs.
I would recommend this to a friend Excellent service wow !
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have ordered many things from amazon and other places and have never had the service we had with this company. The gentleman waitied outside in the cold for a while until we came to the door because the item we bought was super expensive and he didnt want to leave it outside. So thank you for that we really appreciate it.
I would recommend this to a friend- Pros mentioned:Espresso quality
Amazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great machine always wanted one and finally got it.
I would recommend this to a friend - Pros mentioned:Espresso quality
Perfect espresso machine!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The perfect espresso machine. Everything you need.
I would recommend this to a friend Disappointing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall was not able to adjust expresso liquid volume to more than 15ml , despite following instructions.
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .We are very sorry to hear about your experience. We would very much like to see if we can assist you. Since this is a public forum I would ask you to file a new Case through this Breville web link https://mybreville.force.com/BrevilleCustomerCommunity/s/?language=en_US®ion=us&brand=breville with a subject line of BV260120BBMR-2. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally.
too much trouble?
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fun to have to actually understand how to use it, but too easy to make a bad cup of coffee. My bambino was much more consistent.
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .Thank you for your review and feedback. There is definitely a learning curve to pulling a great shot of espresso when moving up to a machine that allows you to control the grind size. Should you continue to experience issues, please feel free to send us an email to [email protected] or call us at 866-273-8455. We'll be happy to help you from there.
Good Machine
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The espresso maker is good quality. The grinder is touchy & the frother is extremely loud.
I would recommend this to a friendAwesome starter home espresso machine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to go wrong with this, but the grinder is unnecessary.
I would recommend this to a friend- Pros mentioned:Espresso quality
Excellent Quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am very pleased with the quality of the product. I have enjoyed making and drinking the espresso from the machine!
I would recommend this to a friend - Cons mentioned:Steam wand
Much Money for less
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Issues whit the vapor steam, Not what I expected..
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .We are very sorry to hear about your experience. We would very much like to see if we can assist you. Since this is a public forum I would ask you to file a new Case through this Breville web link https://mybreville.force.com/BrevilleCustomerCommunity/s/?language=en_US®ion=us&brand=breville with a subject line of BV2400604BBMR-1. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally. Alternatively you can send us an email to [email protected] and include the same information.
Good but some flaws
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.espresso shot is not automatic. Needs to be stopped
I would recommend this to a friend- Pros mentioned:Espresso quality
Great Expresso machine
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this for my wife to see if it would take the place of Starbucks and so far it is working. She loves it
I would recommend this to a friend Expresso shots only
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its only expresso shots To big for just expresso shots A bit over priced
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
