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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 37 reviews

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92%
would recommend
to a friend

Customers are saying

Customers are positive about the DR720 Drum Unit, frequently praising its quality, ease of installation, and user-friendliness. Many appreciate its compatibility with their Brother printers and find it a straightforward replacement. There were no negative customer comments reported.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-37 of 37 reviews
  • Pros mentioned:
    Compatibility

    Rated 5 out of 5 stars

    Good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Drum fit and works perfectly, fast shipping would recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It's a drum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works great, wanted to get this after having problems with aftermarket drums. Just wish it wasn't so expensive. Almost cheaper to buy a new printer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Got in-store help to purchase.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Trying to call one of your store to get help is hopeless...unless you know exactly what you want to purchase. i did not have the numbers, so I had to go to a store for help.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    cannot return

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered this unit online and didn't know that I cannot return it whenever it's opened (if I buy ink, I agree that I cannot return for sure). In addition, they sent me the unit with a return form which made me think that I can still return...Then, I tried on my printer and it didn't solve the problem. Therefore, I have to purchase a new printer and keep this unit for nothing now.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Best prices on printer parts I've found locally.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love doing business with Best Buy. Best prices on printer parts I've found locally.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed and Performing without a glitch

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The drum was delivered promptly. It was easily installed and is running without any problems.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    A good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always purchased items for my computers from Best Buy as well as the computers themselves along with the screen and accessories

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lasts long

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this brand for last 8 years and very happy with drums and cartrages Brother makes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Drum Unit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does what it's intended for. Best buy had the cheapest price around.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Necessary purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I print a lot so I eventually needed to purchase this

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very good for anybody.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install. No need to read instructions for someone who has dealt with this type of product before.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Gotta have it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You have to have this so there is not much you can do about it. It is very expensive but it does the job.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great toner

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very much needed for an office. Great price at Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best price I found

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was the best price I found for this item online.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good Ink as the rest of the Brother family

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All is perfect but does not fit, my printer model too bad for us

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love Brother printers

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keeping as a backup when my drum needs to be replaced. I use only original products.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Wrong product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered this thinking it was a very high yield toner. However, I received only the drum unit which is an empty drum to place your cartridge in it. I have opened it not knowing this so I don't think I can return it or they will probably charge me a restocking fee. I may as well keep it for future use. I had to run out to another store and purchase the toner because I was totally out of toner. Buyer beware, it is only an empty drum. Perhaps the wrong product number is posted?

    No, I would not recommend this to a friend
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