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Customer Ratings & Reviews

Customer reviews

Rating 3.9 out of 5 stars with 485 reviews

Rating Filter

Rating by feature

  • Value

    Rating 3.6 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

72%would recommend to a friend

Customers are saying

Customers express satisfaction with the Smart Drip 10-Cup Thermal Carafe Coffee Maker, highlighting its excellent coffee quality, elegant design, and ease of use. The temperature control and Wi-Fi connectivity are also appreciated features. Some customers wish for a higher capacity and have noted the absence of a warming plate.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 13 Showing 241-260 of 485 reviews
  • Pros mentioned:
    Coffee quality

    Rated 2 out of 5 stars

    Very Disappointed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very disappointed in this $349.00 coffee maker. It does look very nice and the taste of coffee is excellent but sorry to say that coffee does NOT come out hot. I shouldn’t have to immediately microwave it for 20 seconds..My Keurig makes very hot coffee but the taste is just not there. If it wasn’t too late to return this I would.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Coffee quality

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This coffee maker makes the best cup of coffee I've ever had at home. Just use the gold setting.

    I would recommend this to a friend
    • Brand response from Cafe Appliances
      Posted .

      Hi – thanks for taking the time to write a review! We’re honored to know that it helps brew the best cup of coffee for you at home. Our design team has rigorously tested this machine to ensure it meets SCA Certification standards and we’re glad that the Gold setting is achieving that perfect cup every time. Thanks for choosing Café Appliances for your home. Cheers! Lauren@Café cafe_appliances

  • Pros mentioned:
    Coffee quality

    Rated 3 out of 5 stars

    Pretty

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this because it matches my appliances. I love the look of it. I like it being on WiFi I like that it makes hot coffee. But it’s very messy. And doesn’t clean well

    I would recommend this to a friend
    • Brand response from Cafe Appliances
      Posted .

      Hi Coffee, thanks for your review! We're glad to hear that, overall, you're loving your new coffeemaker! There is always going to be some level of coffee ground and oils that splash back onto the showerhead lid when the maximum level of coffee grounds is used. What you want to avoid is having the coffee grounds overflow into your coffee in the carafe. Here are a few causes for overflow, and some ways to avoid it: 1. Brew Basket Filter: Your coffee maker comes with a gold mesh basket filter in the brew basket insert. You can use a No. 4 paper filter instead, but using both the mesh filter and a paper filter will cause grounds to overflow into the basket insert or could splash coffee grinds and residue on the underside of the lid. 2. Coffee Grind: We recommend using a medium-grind coffee, when possible. A finer grind is more likely to lead to an overflow of coffee grounds. 3. Amount Used: We also recommend using the scoop that comes with your coffee maker, and use a flush level of grounds. Heaping scoops can lead to too much coffee grounds and can potentially cause overflows. - We hope this helps. Happy brewing! -Michael@Cafe cafe_appliances

  • Rated 3 out of 5 stars

    Coffee maker would not start after 9 months

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s too bad that it didn’t even last a year! I am not sure what happened to it but it stopped brewing manually and then stopped brewing through wifi. I am so thankful for the protection plan. I am going to try again with another one because we like the wifi feature.

    No, I would not recommend this to a friend
    • Brand response from Cafe Appliances
      Posted .

      Thank you for sharing your experience with us! We're glad the warranty has been helpful, and we're confident that your next coffee maker with WiFi feature will meet your expectations. cafe_appliances

  • Pros mentioned:
    Coffee quality

    Rated 5 out of 5 stars

    Amazing coffee.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow - SCA certified, GOLD mode, and connects to wifi - iPhone app and automatic brew... more than the intelligence, it just brews a REALLY good cup of coffee -- like it's straight from your barista.

    I would recommend this to a friend
  • Pros mentioned:
    Appearance

    Rated 5 out of 5 stars

    Recommend 100%

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works amazing. No hot plate is a plus cause it stays warm

    I would recommend this to a friend
    • Brand response from Cafe Appliances
      Posted .

      We're happy that your coffee maker has been amazing! We're confident you'll continue to enjoy this great coffee for many years with this unit! cafe_appliances

  • Rated 4 out of 5 stars

    Purchased primarily for look

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful coffee maker. Easy to operate. The only drawback is the plate under the carafe doesn't heat up. While the coffee stays warm, we prefer it heat up for a few hours after brewing.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Awesome coffee maker

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the way it looks with all our other Cafe appliances. It also makes a full pot faster than any coffee maker I’ve ever had. Delicious too!

    I would recommend this to a friend
  • Pros mentioned:
    Appearance

    Rated 5 out of 5 stars

    Elegant and great functionality.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful to go along with our updated kitchen tile and backsplash. Elegant yet functionally superior. Great coffee. Just works aonweel for us!

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it great looking and amazing coffee maker and love the color

    I would recommend this to a friend
  • Pros mentioned:
    Coffee quality

    Rated 5 out of 5 stars

    Best cup of coffee first or last

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This makes a perfect cup of coffee from the first cup to the last cup! No burning of the coffee. I bought it to match my appliances but there really is a difference!

    I would recommend this to a friend
  • Pros mentioned:
    Appearance

    Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, my wife loved it. We went to BestBuy to buy another product, and we got out of the store with this product. No regrets at all!

    I would recommend this to a friend
    • Brand response from Cafe Appliances
      Posted .

      Hi, we're so glad you're enjoying this coffee maker! It's a pleasure having you all in the Cafe family and we appreciate your comments. Enjoy! -Sylvia@Cafe cafe_appliances

  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Tastes great Looks better Cute finish sound

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beyond worth it its an attractive expensive coffee maker wait til its on sale & then splurge for it, its gorgeous

    I would recommend this to a friend
  • Pros mentioned:
    Appearance

    Rated 5 out of 5 stars

    Works as great as it looks

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wife loves her new coffee maker! Works as great as it looks!

    I would recommend this to a friend
  • Pros mentioned:
    Coffee quality

    Rated 5 out of 5 stars

    Amazing Coffee

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was hesitant about this given the steep price, but this is an amazing coffee maker. This is absolutely my favorite coffee I've ever had.

    I would recommend this to a friend
    • Brand response from Cafe Appliances
      Posted .

      We are so glad to hear that you love this coffee maker! We take pride in meeting the needs of our consumers, and it sounds like we have checked all of the boxes for you. Should you ever require any assistance in the future, please feel free to reach out to us via social media and we would be happy to assist you. -Elliot@Cafe cafe_appliances

  • Pros mentioned:
    Coffee quality

    Rated 5 out of 5 stars

    Cafe’ smart drip

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Makes a great cup of coffee…and very quick brewing time!

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Love Love!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have been using for 10 days. We love everything about it! Does not leak. Brews great variation of strengths. Is wonderfully hot.

    I would recommend this to a friend
    • Brand response from Cafe Appliances
      Posted .

      Hi, we appreciate the review and are glad to hear you like the Coffee Maker. It truly is a pleasure having you all in the Café family and we'll be here should you ever need assistance. Take care! -Sylvia@Cafe cafe_appliances

  • Pros mentioned:
    Coffee quality

    Rated 5 out of 5 stars

    Copper Queen coffee maker

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Way over priced but killer coffee and outstanding looks. Only down side is the charcoal water filter is never available and only sold through the GE sight.

    I would recommend this to a friend
  • Pros mentioned:
    Appearance

    Rated 5 out of 5 stars

    My baby cafe

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it is perfect is very important appliance to help me with my needs in the morning

    I would recommend this to a friend
  • Pros mentioned:
    Appearance

    Rated 5 out of 5 stars

    My husband's favorite

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a splurge purchase that my husband wanted when we bought our new house. He uses it every day and his most prized possession. :)

    I would recommend this to a friend
    • Brand response from Cafe Appliances
      Posted .

      Hello there, thank you so much for reaching out to us with this review. We are so glad to hear that you and your husband are loving our coffee maker, and we take pride in meeting your needs and expectations. Please know that we are always available via social media should you require any assistance in the future. -Elliot@Cafe cafe_appliances

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