Customer Ratings & Reviews

Hello, Thanks for the feedback! Your business is greatly appreciated and we're glad to have you as a member of the GEA family. It's great to hear you're enjoying your coffee maker. If you should ever have any questions or concerns, let us know and we'd be more than happy to help. Have a wonderful day! -Sylvia@Cafe

Hello - Thanks for your review. We are glad you are happy with your new coffee maker purchase. We’re sure you’ll enjoy the many nice features it has to offer. Thank you for choosing Café appliances! Olga@Cafe

Hi VIVEK, thanks so much for your review. We're sorry to hear about the issues that you've had with your coffeemaker, we can understand how that would be frustrating. We found the following information about error codes when starting a brew and during a brew, they are as follows: 1. "Err" displayed when starting a brew: Verify that the carafe is centered in middle of the carafe pocket. Remove the carafe and put it back in place to re-center. Make sure you are using the carafe that came with the product to activate brewing. 2. "Err" displayed during a brew: If the carafe is removed during the cycle, the error message will display and the cycle will stop. After two minutes, the message will stop being displayed and the brew cycle will end. To fix the issue, replace the carafe within the two minutes. - We're sorry to hear that you ended up having to return your unit, we hope that we can work hard in the future to earn your trust back. If you have questions or concerns, feel free to reach out to us any time. Stay safe. -Michael@Cafe

Hello. We appreciate you leaving a review. While we’re glad you like the design of the coffee maker, we really hate to hear you weren’t happy with how long the coffee stayed hot and have returned the unit. We always want to provide a great experience, and your feedback will be shared with our team for review. Going forward, we’ll do all we can to earn your trust in our brand, and we’re glad to offer assistance any time if you have any other concerns or questions. -Sarah@Café

We’re so very sorry your coffee maker stopped working only 13 months after purchase. We can imagine how disappointing this is and isn’t at all the experience we expect for you. Please allow us a chance to take a look into this. We can be reached via social media, our website, or by calling 1-800-692-6630 Monday – Friday: 8 a.m. – 8 p.m. ET or Saturday: 8 a.m. – 7 p.m. ET. We hope to hear from you soon. -Gina@Café

We're sorry to hear about the difficulty you're having with your coffeemaker and recommend unplugging the unit for 2-3 minutes if you have not already done so. If the issue persists once power is restored, we encourage you to send us (GE Appliances) a private message on one of our social channels (Facebook, Instagram) with your contact information, model and serial numbers and a copy of your review so we can research your situation.

Hi there, thank you for taking the time to share your review and for choosing this beautiful drip coffee maker for your home! While we are very glad that you are impressed with its stylish design, we are very sorry to hear that you are disappointed in the brewing boldness and lack of a heater under the carafe and have decided to return the unit. We sincerely apologize for the extra time and stress that it has taken for you in trying to produce the coffee strength that you are looking for. We recognize that choosing a coffee maker is a big decision and it is very important to us that you feel satisfied and that your experience using it is a reflection of that quality. Your feedback is extremely valuable to us and we will be sure to share your comments and experience with our product design team. They review these on a regular basis as part of our ongoing commitment to improvement. Providing high quality appliances and the best possible experience for customers like you are our top priorities and we sincerely hope for the opportunity to earn your trust and serve you again in the future. All the best! -Eliza@Café

Hello there - We are so glad to hear that you love the look and style of this beautiful coffeemaker. We certainly apologize that your unit stopped dispensing water after 4 and a half months, though. This is not something we would expect and we completely understand your disappointment. We're happy that you were able to obtain a replacement and we're sorry for any inconveniences this has caused. If you have any questions or concerns in the future, please reach out to us directly. We are always here to help. All the best, Kelsey@Café

Hello there - While we're certainly glad to hear that your coffee maker makes coffee quickly and quietly, we do apologize that it isn't heating up properly and making hot coffee. This would be discouraging and we understand your discontentment. To remedy this, check that the software is up-to-date through the SmartHQ™ app. If the issue persists, then try resetting the coffee maker by unplugging the coffee maker briefly and plug it back in. Connect with us if you have any questions or problems moving forward - we're always happy to help out. Best, Kelsey@Café

You can use the mesh basket (included) or any of the No. 4 paper filters (not included) with this coffee maker. Thanks for sharing your feedback.

This coffee maker has a Drip Stop Lever (check valve) in the bottom of Brew Basket Insert that is designed to close when the carafe is removed. If there is leaking/dripping when removing the carafe, we recommend removing the brew basket and cleaning with soap and water. Chances are there is a small debris (coffee ground or lint from the paper filter) that is keeping the valve from closing completely causing the dripping. If the issue persist, we recommend you take advantage of the one year limited warranty by contacting Café Support at: 1-800-432-2737.

Hello- We appreciate your purchase and your feedback on the handle. We will share this with our engineering and design teams. We are happy to hear it is working well for you and would like to assist you with programing if you have any questions, please reach out to us directly via a private message on Facebook. Thank you! Joyce@Cafe