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Customer Ratings & Reviews

Customer reviews

Rating 3.9 out of 5 stars with 485 reviews

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Rating by feature

  • Value

    Rating 3.6 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

72%would recommend to a friend

Customers are saying

Customers express satisfaction with the Smart Drip 10-Cup Thermal Carafe Coffee Maker, highlighting its excellent coffee quality, elegant design, and ease of use. The temperature control and Wi-Fi connectivity are also appreciated features. Some customers wish for a higher capacity and have noted the absence of a warming plate.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 485 reviews
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Cafe coffee/matte white

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks beautiful on the kitchen counter. The only issue is you need to leave the water dispensers open to dry correctly.

    I would recommend this to a friend
  • Pros mentioned:
    Coffee quality

    Rated 5 out of 5 stars

    Nice match to appliances.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for my wife to match our appliances a d she loves this thing. Nice build quality. A little expensive but u get what u pay for with this one.

    I would recommend this to a friend
    • Brand response from Cafe Appliances
      Posted .

      Greetings,

      Thanks so much for rating this coffee maker. We're glad to hear how much your wife loves it. We hope she gets to enjoy this for a very long time. Thanks for your support. Mike@Cafe cafe_appliances

  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    GE Cafe

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing and matches all of our appliances. The whole GE cafe line is beautiful and this was a nice addition to complete the aesthetic of our kitchen.

    I would recommend this to a friend
    • Brand response from Cafe Appliances
      Posted .

      Hello,
      Thanks for sharing! We appreciate your loyalty to GE Appliances and it's a pleasure having your business. We're glad the new Coffee Maker is accommodating your home well. If you have any questions or concerns please let us know. We're always here to help. Take care!-Sylvia@Cafe cafe_appliances

  • Pros mentioned:
    Appearance

    Rated 5 out of 5 stars

    Ver good

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got it for my mom for Christmas. She’s loves it!!!

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 2 out of 5 stars

    Falling apart in less than 10 months

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We've had this 10 months and already there is hole in the mesh drip basket and the copper coating on the handle is coming off. It drips quite a lot from the brewer when you remove the carafe. I can't say I would recommend this one though it is lovely to look at. We paid almost $300 for this and definitely regretting it.

    No, I would not recommend this to a friend
    • Brand response from Cafe Appliances
      Posted .

      Hello - we're very sorry to hear that your coffee maker did not meet your expectations when it comes to design and quality. -- We value this feedback, and please know we will share your thoughts with our product and design teams for future design consideration. -- Please know you can always reach out to us on social media if any other questions or concerns come up. Take care. - Pablo@Café cafe_appliances

  • Pros mentioned:
    Coffee quality

    Rated 5 out of 5 stars

    Great coffee maker

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cafe Coffee maker is stylelish and makes good coffee

    I would recommend this to a friend
  • Pros mentioned:
    Coffee quality

    Rated 5 out of 5 stars

    Fast brewing tasty coffee

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brews coffee really fast and makes great coffee. It’s also a solid, good looking piece of machine. Price could be lower though.

    I would recommend this to a friend
    • Brand response from Cafe Appliances
      Posted .

      Hi there! We appreciate you choosing GE Appliances, and it's a pleasure having you with us. This Smart Drip 10-Cup Coffee Maker is beautiful, and we're so glad you like it too. A good cup of coffee is the perfect way to start the day, and we're glad you could count on us. Thanks for your support and have a great day! -Sylvia@Cafe cafe_appliances

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Super cute with customs features.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, so good. I love using the app to program morning brewing. Easy to keep clean. Lots of custom controls. Plus it’s super cute.

    I would recommend this to a friend
    • Brand response from Cafe Appliances
      Posted .

      Hello - Thanks for your review. We are glad you are happy with your new coffee maker purchase. We’re sure you’ll enjoy the many nice features it has to offer. Thank you for choosing Café appliances!
      Olga@Cafe cafe_appliances

  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Stunning design and well made

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very well made. It’s so beautiful and not like an ordinary coffee pot. It’s stunning. Highly recommend You won’t be disappointed

    I would recommend this to a friend
    • Brand response from Cafe Appliances
      Posted .

      Hello, Thanks for sharing! We're glad you like this model and we want to welcome you to the GE family. It's a pleasure having your business and if you ever need assistance we'll be here to help. Have a wonderful day! -Sylvia@GEA cafe_appliances

  • Rated 5 out of 5 stars

    Excellent coffee and it looks great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent coffee maker. Rock-steady repeatable performance allows us to fine-tune the rest of the process (coarseness of the grind and water to coffee ratio) to make the perfect cup of coffee. I was worried that the white finish would become discolored over time but so far it's as white and bright as the day it came out of the box. Very satisfied!

    I would recommend this to a friend
    • Brand response from Cafe Appliances
      Posted .

      Hi - Thank you for having purchased our beautiful Café model coffee maker. We are delighted to hear how pleased you are with the lovely appearance and the features that have enabled you to make the perfect cup of coffee. We believe a perfect day begins with a perfect cup of coffee and we are confident you feel the same. Please reach out to us again if you have any questions or concerns as we are always happy to assist you. Kind regards - Vikki@Café cafe_appliances

  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Best coffee maker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love it. It matches perfectly with their other kitchen appliances. I love that I can start it remotely from my phone.

    I would recommend this to a friend
    • Brand response from Cafe Appliances
      Posted .

      Hello Jenniferapproved, thank you for your review. We're glad to hear that you have been overall pleased with your new coffee maker. We're always happy to help should you have questions about your appliances and accessories. Welcome to the Café Appliances Family! -Chris@Café cafe_appliances

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Nice Coffee Pot

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks nice. Works well. Easy to understand directions

    I would recommend this to a friend
  • Pros mentioned:
    Appearance

    Rated 5 out of 5 stars

    Cafe Smart Drip 10 Cup Coffee Maker Review

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love it. It looks great and works well. I would definitely recommend this product.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    It was my girlfriend’s favorite gift this year!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely beautiful and incredibly efficient. Was perfect for my girlfriend, even thinking about getting another one for my mom!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Worst setup experience I’ve ever seen

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setting this thing up is a complete nightmare. There are like 30 screens just to create an account in their app, including a mandatory step to give them your address and phone number and share location info from your phone. Of course they’re going to sell all that info, it’s the only possible reason they could have for requiring it, so get ready for lots of spam. Then once you finally manage to get logged in setting up the WiFi is a complete nightmare. The app is very buggy, you have to track down a password on a label and they don’t tell you which one, turns out it’s on the back of the machine which also needs to stay plugged in so you’ll have to do some awkward maneuvering trying to turn it around to see the password. Once you have the password it still keeps failing log in and the app keeps getting confused about what step you’re on and kicking you out. Maybe if you’re lucky it connects eventually after several tries. I have so many other smart devices where you just scan one QR code or connect over Bluetooth and it’s set done. This coffee maker really sucks in comparison and everyone who worked on building this product should be ashamed of themselves.

    No, I would not recommend this to a friend
    • Brand response from Cafe Appliances
      Posted .

      Hi-Hello, We are very sorry to hear you've had this experience with your new Coffee Maker. This is a beautiful model and we want you to be happy with your purchase. We will be certain to share your feedback with our marketing and design teams. When Connected to WiFi, it can be voice controlled (turn on/off) using Alexa or the Google Assistant. Use the command Alexa/OK Google, turn on (or turn off) the coffee maker. You can brew coffee using the Alexa voice command. You can say, "Alexa, turn on coffee brewer" or "Alexa, turn off coffee brewer". You use Alexa to just turn the coffee maker off or on. The number of cups is based on the setting the last time the coffee maker brewed. 2 cups is not a default when using Alexa. The number of cups can be changed in the SmartHQ App. When you ask Alexa to turn on the coffee maker, it will brew the number of cups you have set for the last time you used the coffee maker. We hope that after a month of use, you have grown to love your new Coffee Maker. If you have any questions in the future, please let us know. We are always happy to help!-Kianna@Cafe cafe_appliances

  • Pros mentioned:
    Appearance

    Rated 5 out of 5 stars

    Great Looks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    purchased yesterday with first cups today Great machine and matches all new GE appliances for kitchen remodel

    I would recommend this to a friend
    • Brand response from Cafe Appliances
      Posted .

      Hi, it's great to hear from you! We're so excited for your kitchen to be remodeled. We know it's going to look beautiful next to your other GE Appliances, and we appreciate your loyalty. Thanks for the review and have a great day!
      -Sylvia@Cafe cafe_appliances

  • Pros mentioned:
    Design

    Rated 3 out of 5 stars

    Pretty but less practical

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty messy , it’s really pretty to look at .kind of like a Lamborghini with the engine of a lawnmower

    I would recommend this to a friend
    • Brand response from Cafe Appliances
      Posted .

      Hi Leroyleroyheimer, thanks for your review. Happy to hear that you're please with your unit overall. There is always going to be some level of coffee ground and oils that splash back onto the showerhead lid when the maximum level of coffee grounds is used. What you want to avoid is having the coffee grounds overflow into your coffee in the carafe. Here are a few causes for overflow, and some ways to avoid it: 1. Brew Basket Filter: Your coffee maker comes with a gold mesh basket filter in the brew basket insert. You can use a No. 4 paper filter instead, but using both the mesh filter and a paper filter will cause grounds to overflow into the basket insert or could splash coffee grinds and residue on the underside of the lid. 2. Coffee Grind: We recommend using a medium-grind coffee, when possible. A finer grind is more likely to lead to an overflow of coffee grounds. 3. Amount Used: We also recommend using the scoop that comes with your coffee maker, and use a flush level of grounds. Heaping scoops can lead to too much coffee grounds and can potentially cause overflows. - We hope this helps and that you're staying safe. -Michael@Cafe cafe_appliances

  • Pros mentioned:
    Coffee quality

    Rated 5 out of 5 stars

    Perfect coffee maker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this coffee maker! Fantastic coffee! We were reluctant to spend this much but it has been worth it! Its also so pretty!

    I would recommend this to a friend
    • Brand response from Cafe Appliances
      Posted .

      Hello Coffee, thank you for your review. We're glad to hear that you have been overall pleased with your new coffee maker and it's features. We're always happy to help should you have questions about your appliances and accessories. Welcome to the Café Appliances Family! -Chris@Café cafe_appliances

  • Rated 5 out of 5 stars

    Great luxury

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This coffee pot will take your coffee to the next level and beyond. We have been able to really taste a difference in our coffee. You may think the price is a bit high, but it’s 2020 and what else do we have to do. Take the bait and buy this coffee pot.

    I would recommend this to a friend
    • Brand response from Cafe Appliances
      Posted .

      We're so glad you like it! Welcome to the Cafe Appliances family! -Chris@GEA cafe_appliances

  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Beautiful and stylish

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stylish but returned for the white. First one arrived wet. Returned. Second one arrived no issues, just preferred the white.

    I would recommend this to a friend
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