Customer Ratings & Reviews

Good iron it’s expensive and operating well. Negative points of this item, it does not have a turn on/off switch also does not turn off automatically not safe for me and those who have small children!

Great use for frequent users. Feel confident it will last.

The iron we used just broke. So far this iron works very well. Performs perfectly and as expected.

Delivery was fast and the product works great so far!

First the iron is wonderful. Got it as a gift for my sister and she says it is amazing. Then I need to talk about the wonderful customer service I received due to the lost original shipment - outstanding representative and I was still able to get it by Christmas... the product and service was outstanding !

Good so far but I have only had it for less than 2 weeks. Reason for not giving full 5 star.

I had this iron in very good standing. I purchased one a year and a month ago. Doesn't turn on. Already try to reset following the owners manual. Nothing works. Sent a couple emails to chi customer support and nobody give me an answer. So, stay away from this irons. They are good but don't last. Spent almost $80 and now is a piece of junk. Bad customer service.

We purchased this Chi iron and expected it to be great. In ironing a shirt that the dry cleaners had stuck a small ID label onto, the glue from the label adhered to the soleplate of the iron. We followed the directions in the printed user guide to steam it off but that had no effect. When we contacted Customer Support, they refused to help with this simple question because the credit card transaction receipt we sent them did not break out their product, which they easily could have confirmed with the store. So we went online and found suggestions for using mild, NON-abrasive solutions to wash the glue off. That resulted in stripping the ceramic surface! What a piece of junk, and Chi's Customer Support is awful.