Customer Ratings & Reviews

Andrew again to the rescue! Another Geek Squad member had been out to check out the problems I was having with the TV and left saying he couldn’t fix anything, The TV was too old. I had the TV is about 2 1/2 years. I don’t think this is old. Andrew came out a few weeks later and had it working in about 6 minutes or less. My hat off to Andrew with much thanks!!

The guys (Wyatt and Jono really gave me some time to help me understand what could be the problem with my TV going off and in 30 sec coming back on as well as my soundbar acting up with low then really high audible. I have tried to fix it but I think I will ultimately have to bring the Geek Squad out to the house. I'm just not that technically educated.

It was nice having the Geek squad here four times after buying a 4K Samsung TV. I also bought a 4K receiver and a 4K DVD player from Best Buy. When I turn on the TV in the morning, I sometimes get a "source" message for about 5 seconds. Also, when I turn on or off speakers in another room, the TV screen goes black for a few seconds. But the TV and DVD work great. I would recommend a 4K TV to anyone who can afford it. The second Comcast 4K cable box works fine. The first one they gave me was defecrtive.

My snervice was having the Geek Squad come has my tv was hooking up to the internet. The tech was wonderful and easily fixed as it was just I needed my password and I didn’t know how to fix. Really was my stupidity. But he was very kind. To my surprise next day they gave me credit for the full charge! I will call them and recommend them to everybody!

Very skilled agents. Visited with us about we expected with antenna and streaming services. Very detailed descriptions for us. Installation of antenna was quick. After installation, they explained about the usage of Fire Stick along with the antenna. Installed Tablo TV to give us ease of switching from antenna to Fire Stix with our four tv's! Works great! Dusty and Zac were personable and friendly. Hailee of the Tulsa Hills location was very helpful in sales and arranging for installation as well. A super team. Impressed with their professionalism and concern dealing with two 80+ customers.

I was having an issue when streaming and it wasn't obvious if it was something with Spectrum or the TV itself. I contacted Spectrum first and was naturally told it was a problem with the TV itself. I scheduled an appointment with the Geek Squad, and the agents couldn't have been nicer or more professional. The issue had worked itself out by the time of the appointment (or it was something on Spectrum's side that they had resolved), but the Geek Squad agents still took the time to check everything out and even took time to answer our questions and explain some other things to us. It's always reassuring to have someone from the Geek Squad help us!

The store through which we ordered the service had serious employee issues which caused them to cancel our service four times. We know and understand the problems they had, but it was a serious inconvenience on us over a period of two weeks. They finally sent out a subcontractor, who solved the initial problem, but then we had to replace a piece of equipment that had gone bad and they didn't have the equipment. We had to go to the store to buy it. Feels very unprofessional.

The individual (Leo) arrived on-time and was very knowledgeable about our set up. He helped diagnose the problem and talked us through several alternatives. As a result, we are purchasing a new home theater for less than we paid for the one we set up 18 years ago.

Actually writing this when I returned a Sony DVD/CD player that did not work. Kevin he.ped me and he was amazing. He was patient, listened to my issues, recommended another brand and then we discussed the Sony further and tried it out in house. Mourns out an ended up with another of the Sony I first bought, listened to all of Kevin’s direction and suggestions and am very happy with the product. Kevin is a real asset to the Best Buy..

The geek squad agent fixed my tv so I could continue to use streaming services and he fixed my Xbox. He was great. Very knowledgeable and kind

Geek squad makes a complicated situation so much easier to understand and resolve by their devotion to quality and service putting customers concerns and problems at the top of their to do list. When I have questions about products or services, they are always available to help with answers or solutions to help resolve my concerns even if the product is not from Bestbuy. Who else does such a service ? I am a lifelong member who will always trust their services

They did a GREAT job! They were prompt and very curtius! I would recommend them in a minute and they explained everything so you can understand them.

I had a dilemma that the Montgomeryville, PA Geek Squad was able to satisfactorily resolve. I had purchased a subscription to a Best Buy-endorsed anti-virus program and wanted to know how to install it on a tablet manufactured by a well-known company. The Geek Squad Customer Service 800 number pointed out that a separate subscription would be needed because I had maxed out on the number of devices I had already installed this anti-virus product. I then made an appointment with the Montogomeryville GS team for a second opinion as to what to do. The GS tech rep looked at my device and then recommended that I do nothing, since the anti-virus program does not always work well with this particular brand of tablet. I took this GS rep's advice, and I have been pleased with the decision. I just wonder why the GS tech I contacted through the 800 number did not offer the same advice.

Great job, came in, professional, understood and did troubleshooting. Within 25 minutes identified the issue and gave me alternative solutions. Were gone 5 minutes later with television working fine.

Mat Frazier was a lifesaver!!! He was pleasant and definitely knew his stuff, He provided us with a stress reliever we find invaluable. He showed us how to use a controller we had on hand that works MUCH better than the Harmony controller we had which is practically useless and cannot be replaced. He knew of alternatives and told me he would look for a controller that would perform all the functions we need that is not exorbitantly expensive. In fact, we are finding the solution he gave us on his visit close to perfect and we can operate it without experiencing extreme frustration, to boot! We are very happy campers!

Well it was a "fake" appointment we set up so you guys could tell samsung my tv couldn't be repaired that we ultimate didn't need because you guys just exchanged the tv for me. So pretty unusual situation lol the best buy and geek squad girls i delt with in store were great though!

The first time the individuals came to install the new TV and Headphones, they were late and did not have the parts needed to complete installation. The second time they came, they were on time and correctly installed the TV, but did not install the headphones. They said they would come back to install the headphones, but they have not come back yet and the headphones do not work. However the TV works fine,

My music system stopped working. I'm not especially tech illiterate, but I could NOT get Sonos, Alexa, Eero, my phone, my TV, and my speakers to work together to solve the problem. The Geeks were punctual, knowledgeable, quick to understand the issues, and persistent in their effort to resolve them. When they were done with that, I was one of those, "Hey, while you're here..." customers. They happily helped with those small questions and matters as well. Throughout, they were friendly, respectful of my crib, and entirely pleasant to work with. My Total Tech membership is one of the few things that's almost a pleasure for me to spend money on.

The agency connected my surround and told how to work my controller for the device.If had any problems with it just call and would come back out.He was very nice and explained everything to me.About the system.I would recommend him very highly

Between Gina at the store and Trevor from the squad who made the house call, they fixed my tv/wifi problem. These two very helpful people were interested in getting to the bottom of the problem and clearly went the extra mile in solving it. Their advice and ideas were a great help to bring my Best Buy theater system back on line. Although I don't want another situation like the one they solved, I now know which very helpful experts to see about it.