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Customer Ratings & Reviews

Customer reviews

Rating 4.1 out of 5 stars with 35 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

77%would recommend to a friend

Customers are saying

Customers value the ease of use and simple installation of the Smart Dimmer and Motion Sensor Light Switch. However, some customers have reported issues with the motion sensor's range and reliability, as well as the dimming functionality with certain types of lighting. Additionally, some customers have expressed dissatisfaction with the app's functionality and setup process.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-35 of 35 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works Great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setting it up was very easy and fast. The switch immediately worked great. I enjoy this switch more than the smart lights I used to have.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Smart Home add-on!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great add on for a Smart Home startup or existing.

    I would recommend this to a friend
    • Brand response from Cync Support
      Posted .

      Thank you so much for your kind review. We are thrilled to hear of the enjoyable experiences you've had with your lights so far. Thank you for allowing Cync to be a choice for your smart home. -Cync Support Team

  • Rated 5 out of 5 stars

    Yes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yes, I bought this product and I will be happy to take points after this review...

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Thank you for leaving us a review! Feel free to contact us directly at 1-844-302-2943 or [email protected] if you need any assistance. -C by GE Support

  • Rated 5 out of 5 stars

    Value for money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros Easy installation Easy operation Works well with standard dimmer lights (not specifically GE dimmers) Works well with Amazon Alexa Cons Setup with GE app is a terrible experience Bottom line: If you are able to go thru setup with GE app, its good value for money

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Thanks for the review we appreciate it so much! Glad to see that you are up and running. Please do not hesitate to reach our support team if you have any questions at 1-844-302-2943 or email us at [email protected]

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    best smart switch

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    absolutely love the motion switch! very useful! and very easy to install as well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great deal

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love!! my dimmer switch. Adjustable with app WiFi.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Hi Cesar, Thanks for the review we appreciate it! Glad to see that you're enjoying our switches! Please feel free to reach our support team if you have any questions at 1-844-302-2943 or email us at [email protected]

  • Rated 5 out of 5 stars

    Great merchandise

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great merchandise at a great price easy transaction.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Luis, Thanks for the feedback we appreciate it!

  • Rated 2 out of 5 stars

    Manufacturing defect

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The switch was not getting connected to internet, even after getting guidance from ge customer support. Their recommendation was to get a new switch.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Completely unusable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got these to use on lights in my home that I could not replace with smart bulbs. They were not usable at all. I tried three different t locations with 3 different switches. They would never add to the app defeating the whole point of the switch. App would find them, they would connect to WiFi, they would even control the light, but they would not add to the app. I spent over a week working with customer service trying to get them to work. In the end all they could tell me was to return them. I have over 30 cync smart bulbs but these are useless. Look elsewhere for smart switches.

    No, I would not recommend this to a friend
    • Brand response from Cync Support
      Posted .

      We deeply apologize for any frustration you have experienced. This is certainly not normal device behavior. Thank you for contacting our Support Team for assistance. We can be reached by calling 1-844-302-2943 if you have any other questions. Should you choose to discontinue business with us, we would like to thank you for your consideration and hope that we can earn your trust back in the future. -Cync Support

  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good game and is so fun to play I like to be on ps5 better but is ok

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Garbage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    "Hey it works automatically with Google" they said. Wrong. I had to install the C by GE app and then add it to Google Home via the app. Standard for most smart things, but annoying given the supposed Google partnership. So, took too long to set it up - crashed once and forced me to factory reset on top of the other annoyance. The dimming functionality is laughable. Other dimmers smoothly transition between levels. If you go from 25% to 100% on this thing, it's is a direct jump. It is jarring and awful. The fact that a group of people tested this and agreed "yep - this is how these should work" makes absolutely no sense to me. It is exactly how a dimmer should NOT work. So, well done GE, I guess - you did as poorly as possible while actually dimming. Occupancy sensor mode automatically turns off switch after 5 minutes. Even my "dumb" motion sensing switches allow some configuration here. But nope, even with an app where you could easily have radio dial options, it's 5 minutes or nothing. There is no vacancy mode, which would have been nice touch, but who am I kidding at this point.

    No, I would not recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      We’re sorry to hear you did not have a great experience with our switch! Currently, the Made For Google integration is only available with our C-Life and C-Sleep light bulbs (A19 and BR30). However, this integration is being considered for other C by GE devices. Your comments about the dimming and occupancy sensor functionalities are important to us and we’re happy to say that our team is working on improving these features. We will be adding user configuration functionality to the motion sensor feature. Thank you for taking the time to share your feedback!

      -C by GE Service Team

  • Rated 5 out of 5 stars

    I am throughly enjoying my switches

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The switches are bringing a new way of effortfully less use of Google Assistance.

    I would recommend this to a friend
  • Cons mentioned:
    Dimming, Motion sensor

    Rated 5 out of 5 stars

    Works Fine

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm not sure what the guy that says these dim in steps is talking about. Yea that is one way to dim them but if you press and hold the dim buttons they fade pretty nicely in my opinion. The only issue I have with these is the 3-way instructions are way different on the website than what actually made them work. Had to call support and send in a couple of pics and they got back to me about 5-10 min after that and it only took about 5 min to get them installed and setup. The tech support also helped get them working in Google Home, Alexa, and gave some good advice on how to organize all my devices so that the voice controls are not mistaken. The C by GE app is pretty gross and confusing but I haven't had to use it at all since the voice control works exactly how I want it. I have the motion switches in my bathrooms, laundry room, and garage so the lights are on automatically when you enter the room then turn off after about 5 min after leaving. The lights do phantom trigger without motion occasionally so if they were near my bedroom or where I could see this at night, id prob be pretty annoyed. I have tried Wemo, TP-Link, Eccobee, Lutron, Leviton, and Plum smart switches and they all have their Pros & Cons. GE seems to be an underdog in this space but for me and for the price I like these the best. Once the on/off switches are available I plan on decking out the whole house. So yea they don't sing dance or entertain you but its a light switch and if you can't figure it out, you prob should stick to the stone age method.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Hey there! We are always looking for ways to improve our products so we really appreciate you taking the time to provide your feedback. We are extremely happy to hear that you are happy with your C-Start Motion Sensor Switch!

      - C by GE Customer Support

  • Cons mentioned:
    App functionality, Dimming, Motion sensor

    Rated 1 out of 5 stars

    Motion and Dimmer Switch

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After seeing the reviews from CES I was excited to purchase a few of these switches. Last night I installed the Motion and Dimming switch. The install was simple. The problem is it doesn't dim or work detect motion at all. The App looks simple until you try to pair it via bluetooth. I had 2 calls with tech support. I spent hours on the phone and hours on my own trying to get this switch to work with the APP , dim and detect motion. Next was having it work with Google Home. Nightmare is the only way to describe this process. And it still doesnt work. Tech support wants me to start taking everything apart and send pictures and videos. Simple this is NOT.

    No, I would not recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Hello LTan,

      Has this issue been resolved? If not we want to make sure that you are assisted until so. Please reach out to us at CbyGE Customer Service Hotline 1(844) 30-CbyGE (844-302-2943) [email protected] Live Chat (www.cbyge.com).

  • Rated 1 out of 5 stars

    didn't work

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought four of these for my bathroom and basement and I could never get them to work. every time I tried to connect to my home network it failed. I tried three different phones 4 networks including setting up hotspots, per ge, nothing worked. I wasted over 4 hours with these thing and I will be return them.

    No, I would not recommend this to a friend
    • Brand response from Cync Support
      Posted .

      Hello SteveF, we deeply apologize that you were unsuccessful in the commissioning of your devices. We would've loved an opportunity to assist you with this. If you need any further assistance please don't hesitate to contact us directly at 1-844-302-2943. Thank you for at least giving our devices a try and we hope that one day we can win your business again. -Cync Support

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